San Diego County Credit Union

I have had banks and credit unions. SDCUU is perhaps the worst credit union I have ever delt with. The rating scale doesn’t go low enough for an appropriate rating. They uncomprising & do not follow through on legitimate requests.
We (me & my wife) opened a checking & savings account about 6 – 7 months ago with SDCUU. Through the course of normal business we disputed a few Hotel Charges. SDCUU did reverse the charges while they were investigated. As the investigations were being completed some of the charges were reversed back on to our account. My wife had made several attempts to resolve the issue but to know avail. Consequently we closed the account which was at a zero balance. Due us being allowed to close the account our assumption was that thecdisputes were resolved. All was fine until we began getting rather harsh notices stating that we owed money. Customer service was connected but was of no use. The amount owed kept increasing until it was over $ 200.00. Now I should mention that one of the charges from a Hotel we didn’t even stay at. That hotel was contacted and they agreed that it was correct and offered proof to the credit union. They would have nothing of it. SDCUU lacks any nogating skills. They only demand.
Now I am willing to pay what is owed but I will not pay a done until they supply documentation verifying the amounts.
I will be putting in an executive complaint in an attempt to come to some resolution in this matter.
I will update this once a concusion to this matter is reached.

I work right across the street from here. I never usually go into the bank because I don’t need to, but I never see the same person in there more than once. Either they move their people around way too much or there is a huge turnover here! I hate it! I also waited in line for over 10 minutes with no one saying «we’ll be right with you» once. I had to leave because I needed to go back to work but seriously only two tellers and the tellers are doing wires and helping with online banking?! Come on, have the bankers do that! Tellers should only handle transactions especially how busy and how short staffed this location is. Ridiculous!

This new location is large, clean, and usually really speedy.
I’ve been here multiple times and everytime the tellers are knowledgeable and quick with answering questions and making transactions and what not.
Shout out to Ryan. He was super helpful and informative and my problem was solved very quickly. He followed up with a call to confirm what I went in there for. Really appreciated it!