Eyebrow Plus

Unbelievable the wait time. 30+ min. The place has 7 chairs but only one worker is there, for many time now, they used to be two persons working, who knows what happened!

Continues to disappoint.
Been coming here for several years and hold a membership and it’s proving to be a waste. This place is understaffed with usually only being one employee working, any hour of the day. I’d rather go somewhere more expensive and have the ability to make an appointment, it’s a waste of time waiting for one person to thread all incoming customers.
I arrived at 7:30pm and the doors were locked. with an employee inside with a customer. She motions as if to say «closed.» Extremely confused as the posted hours clearly indicates they close at 8pm. I stood there and the employee finally came to the door and said they were closed. I referred her to the sign that says they should still be open. she proceeds to close the door and lock it in my face. Worst customer service ever and it’s plain rude to close a door on someone’s face. To have posted hours and not hold your employees to those hours is bad business.
As a customer who holds a membership, you expect for the business to be open 30 minutes BEFORE closing.

I’m surprised to see mixed reviews — I didn’t think anyone would have a good review! My recommendation? Do NOT go here. I have high expectations for my brows and was disappointed and upset to come out with one brow larger than the other, and the ends of my eyebrows cut off. The woman (it’s always the same woman) who did my brows has left me with cuts across my nose and forehead, and my upper lip was red for an hour after her aggressive threading. She even had the audacity to stare at me when I was filling out the tip section to force me to leave a good tip for her after a miserable experience. I’m giving them two stars to be fair — the place is kept clean and hygienic, and the woman was always kind enough when she spoke to me.

I wish we had better options in this area. I come to this place because it’s cheap and near my area, and more often than not, they do a decent job, but in terms of quality, definitely not the best. The girls are nice, but service is super slow and I hate it when you arrive and there’s only one person working. Shouldn’t you have at least two people here at any given time? In terms of quality eyebrows, it’s hit or miss. I notice lately I’ve been letting more time pass in between threading a because they keep screwing it up and I keep having to grow them out again. Also, I only do the three month subscription because I keep wondering when this place is going to shut down. And management doesn’t seem like the type to refund your money when they close their doors so I’d rather commit short term.

This place is definitely a RIP OFF! I signed up for membership, paid it on time every quarter and decided one day that I wasn’t coming enough to keep the membership. So I told the techician that I wanted to cancel, who comfirmed after punching into the system that my acct was closed and that I had until the end of that quarter to use the services. First off, everytime I went in, it took at least 3 mins to locate my acct. I would provide the card they gave me, then my current cell#, then my old cell#. If my old cell# pulled up my acct wouldn’t it make sense to update? I was told it was cancelled… 9 months later I get a notice from the collection agency for $ 50+, called to find out there was another $ 100+ collection under my name. Long story short, I phoned the manager at the SB location who claims they sent emails and tried calling but never got thru. Right, you still had my old cell#!! $$#!! All she offered if I were to pay is free services for 6 months or a store credit. She also saw that for the last 9 months I never went in for services. Do yourself a favor DO NOT GO HERE! Furthermore, it should be an automatic practice to spray and wipe the head section of the seat between customers… if you don’t say anything, that won’t happen. SO GROSS! I would never allow this to go to collection… I paid it. keep your damn credit!

I’ve been coming here for a few years now. Honestly, i love the deal they have to get my eyebrows and upper lip done. I used to only have one go to girl there everyone else always messed up my eyebrow and all of a sudden she disappeared. i was very hesitate to keep my membership, because sometimes my arch is messed up. or one eyebrow is shorter than the other one etc. Then i finally met the best threader there. I started seeing Arpana. She is the best. Each time i come to see her she always perfects the shape of my eyebrows. And she always keeps it arched like how i like it. She is very polite and remembers me every time. There also another fine you lady that is usually with her on Sundays. they are the only 2 people i trust with my eyebrow. Thank you Arpana! you are the best!

Honestly I was really afraid to come here based on reviews but have been pleasantly surprised. My browns look amazing, they are quick and pretty friendly. I will say, I come between 12 – 3 usually, which helps with not having a wait.

Not having any other possible time to come here, currently I have been waiting over an hour for service. Several others before me have walked out. Management be aware, having one person on staff on a Sunday does not appear acceptable. I will be canceling my annual membership.

The skills of the staff here are good and they can expertly thread your brows timely. But the wait can be LONG on the weekend. Although it’s a wide space with many stations, there are only two «threaders» at one time and only one on Sundays. If there is a customer ahead of you doing a whole face threading, then you are in for at least a 20 minute delay. I’ve waited here for as long as 40 minutes. The other complaint is that the threaders do not help you clean your face free of the loose facial/​brow hair after you are done. They just hand you a tissue at the end and look at you as you try to brush the loose hair off your face. It makes me feel rushed every time because you have the people waiting in front and you have the threader looking at you waiting for you to be done. The Eyebrow Plus inside San Francisco Shopping Center cleans off all your loose hair for you. That’s a big difference in the level of service. You get better deals in package pricing during Thanksgiving-​Christmas time so be mindful when to sign up.

Well, they literally force u to take membership. They say unlimited threading!
Most of the times I go here, they have only one person taking care of everything. This one person is very nice and good at her job. Great Service.
You might be thinking. Then why one star?
Answer: The owner wants to save hell of money by having very very minimal staff (1 person). I always wait for more than 30mins for 5 mins eyebrow threading because, there are others waiting too. Horrible thing is the store is open during lunch hours while this one person is on lunch break. They lock the door from inside and walkins have no clue of what is going on. Today, I walked in and saw her doing threading for one client and the door was locked with break note. I had no clue and confused. I knocked the door mo one responded. So, I had to leave. Thank god my membership with this horrible ppl is over now i don’t have any obligation. Just don’t go here if u r a very busy person and cant wait for 30+ minutes just for eyebrow threadind

I’ve been a loyal customer since they opened in Tanforan, but today realized that customer loyalty is not priority. I took my business elsewhere, where loyalty was at the top of the list.

Horrible. The quality has really gone downhill in the recent months. The past couple times I’ve been there I’ve had people that I’ve never seen working there before. I have now learned my lesson: DON’T GO BACK!
No matter how desperate, I have promised myself I won’t put my eyebrows through this AWFUL experience again. They completely butchered my eyebrows again! The previous time I came here they left my eyebrows too thin for my liking. Since then I let my eyebrows grow out for about 3 months. Seeing as how sparse my eyebrows normally are, growing out my eyebrows is no easy feat. After finally getting my brows to a decent thickness I decide to go in to get em cleaned up. The lady threaded off all my hard work and then some! (See photo I posted for reference) She completely disregarded the natural shape of my brows and decided to plow through and create her own shape! Who does that?!

Umm so I get my eyebrows done here and umm let me just say u get what u pay for … So for three months you have to pay around 50 dollars I don’t really remember … Well besides the price I don’t really like anything else… My eyebrows come out alright and then ever since I have been coming here I feel as though my eyebrows can’t go a week with out growing back horribly and the wait is horrible if u come in wen there is a lot of ppl I had to wait 1 hour and 20 min once and it was not worth it bec that day she did my eyebrows the worst the workers are alright they can be nice but thn also really rude overall Idk if I will be coming back I might only because it is so cheap ughhhh

Ive been comming here for years and a member since they were at tanfran. Service has definitely gone down. A lot of new girls who who takes their time, which can be good and bad. Good bc its precise. Bad bc Im a busy girl and I was use to comming in, getting my eyebrows done and out. Also! Lately Ive been comming in and only one girl is working! They should have at lease 2 workers. I understand there are slows times and heavy pick up times, but you really never know when someone is going to come in.
Ive been debating on cancelling my membership but this place has the best price out there. So… I have to wait 30min every time I come in.
They need more girls. They need faster service.

I have been coming to this place over a year now. Sweta is my favorite! But the other girls are ok too. The 3 stars are actually for sweta because she is super nice and makes you feel comfortable. She was the one who offered the membership to me because i always go there and pay $ 15 for one session of brow threading. She offered me the membership of $ 40 for 3 months and unlimited brow threading which was awesome! I got a call a few weeks ago and they said my card was declined which was weird because when im using the same card with QVC autopay and it seems to work. So i went to the location in san bruno, got my thread and told her that i got a call that my card was declined so she picked up the phone give my card information and told me that everything is ok and payment is accept and By the way you got charge $ 5 extra for the decline and i asked her if she could tell me why it was decline and she said that idk call this number (their office in fremont). So today i called the fremont office and tried to get an answer why it was decline because this is not the first time i had a credit card /​billing problem with them. A few months ago someone called me and said i have a payment due and i told them that thats not right because i can show you my statement that i got charged for the next 3 months. She was apologetic and sincere. But today it was very frustrating, and did i mention that i was speaking to the so called GENERAL MANAGER?!! Her name was MAY. I was very frustrated cause its not fair that im paying $ 5 extra because there is a glitch in their system. It would’ve been fine if im having problems with others stores with the same credit card but no ONLY AT THEIR STORE. She said that she cant do anything and bla bla bla. I was very disappointed with this place. if it was a bank problem, i would be ol and say thank you but dude theyre charging extra for their own mistake! Thats not fair! So this is my last 3 months with them. I am done. I do not trust them! Im not trying to be mean but i did this review so others are aware! So if you are reading this, you have been warned!

I’ve been coming to this place for years and the service and quality has gone down hill. There are a lot of new employees that do not know what they are doing. They don’t rush which can be a good and bad thing, but expect to wait a while. Not and in and out kinda place. They always try and push their membership which can get annoying.

Sweta and Radana are the hands down best! They are always very welcoming and make you feel at home. Every time I they finish my face I know the job has been done thoroughly and timely.
The is another worker who does not live up to the standards these two wonderful ladies have set. She will make you feel totally awkward because she never smiles and rushes through the process. DOn’t be discouraged, just walkout, come back in the afternoon when one of the other two ladies are working.

This place rushes and does not get all the hairs! They do push the membership on you but after getting it done there once, you most likely do not want to come back.
Avoid this place.
Ziba in Serramonte is 100x better!!!

Don’t go here… They messed up my eyebrows… Now gotta wait for it to grow back… She used the scissors and cut a big chuck… NEVER GOING HERE EVER AGAIN I don’t care if its not busy… Maybe that’s why its not busy cuz they do such a horrible job…

Okay, it’s not that bad. Come on.
I tried to go to European Wax Center to get my eyebrows done, but they were completely booked on a Sunday afternoon, and since EWC won’t let me call and book appointments anymore… (don’t get me started). Since my eyebrows were overgrown to Chewbacca status, I couldn’t wait another day.
I walked in and the eyebrow artist was eating lunch. She told me to sit down and lay back. She proceeded to thread my eyebrows in under 5 minutes. I was skeptical that this experience was going to turn out well.
It wasn’t terrible, but it wasn’t precise. But it worked. No more Chewy unibrow, at least. I had to go home and pluck the errant hairs myself, but the threading was only $ 15.
They will try to sell you the deal where you purchase 3 months of unlimited threading. I guess if you need your eyebrows waxed all the time it’s not a bad deal. I only go once every few months, so that’s unnecessary for me.
Works in a pinch.

I’m from Southern California and in LA an OC threading studios are a dime a dozen and cheap. When I moved to the bay area a year ago I had a difficult time locating a threading studio, this place happens to be by my office which made it convient.
they have a membership which is for 3 months and you can come as many times as you want, sounded like a deal to me. I bought one and started to come in every few weeks. After about a month and ½ in the girls told me my card had expired and I should renew it… it seamed weird by I hadn’t noted the expiration date. I quickly noticed that every time i came in they kept trying to have me renew my membership. I started catching on and would write down the expiration date on the back of my card. With out fail, ever time i’d reach the register the girls would claim my card was expired.
last week I was so fed up with is place i threw out my membership card and decided i’m never going there again.
Every time i go in the girl are rude, try to sell me on more months and to be honest– they DON’T do a great job and I paying 2x the price I paid in LA.
I know there is a threading studio in the Westfield Center Mall in SF, I will be taking my business there.
Seriously– avoid this place!

Do not go here! Scammers.
Completely rude. Dishonest. The push these 3 month memberships on you and then claim your card is expired every time you go in. They bank on people not keeping record of the dates they started their cards. The threading isn’t that great and they insult you by telling you you’re hairy and you need extra threading in places that you dont’ need. They’re rough too.
Don’t go here!

I had high hopes because I had mediocre experiences at the Eyebrow Plus in the mall. I’m not sure but for my first visit here the young lady just pissed me off. What are these tactics they are trying to pull? I get better service at Stonestown and don’t mind waiting.
I have to see what happens, but for now they definitely need to work on customer service. They have a high tech membership now-​entering in your Drivers license and taking your picture. They would get more customers if they weren’t rude all the time.

I had the unfortunate experience in visiting your San Bruno location tonight. I went out of my way from San Francisco to avoid the traffic and parking at the Westfield mall to use my membership.
When I arrived around 8pm, I saw an empty place with a woman sitting down reading. When I entered the place, she was very unenthused to see me and reluctantly got up from her chair.
I signed in and she asked to see my membership card. She looked at it and said it was not valid there and asked where I got it. I told her that I purchased it at the Westfield Mall Eyebrow plus and they had told me when I purchased the membership that I could use it at any of thier other locations. That is one of the reasons why I bought it because it is not easy for me to get to the Westfield mall. She proceeded to be very unfriendly and rude and said that they were incorrect and that if I wanted the service I would have to pay an additional $ 10.
At this point, I was very annoyed given I had driven out of my way, and her sheer rudeness and unapologetic nature was appalling. I told her that I was very unhappy and basically annoyed since had driven out of my way from San Francisco. She obviously didn’t care nor want to rectify the situation. I asked if I could get her name so I could let the Westfield mall Eyebrow plus know who I talked to. She did not want to give me her name and told me to tell them she was the Manager. I proceeded to ask her name and after several times she finally told me her name was Rochana.
As I left, she sat back down in the same chair doing nothing. Guess she’d rather have no customers than a satisfied customer. Word of mouth goes a long way so I was shocked to get such rude service. If she is the face of this company, they are sure to be heading to a not so positive future.
Although I like the threading service I have gotten at the Westfield Mall, this very bad experience has left me to want a full refund of the $ 55 in which I will persue. If infact it is true that my membership is for one location, than they misrepresented what they were selling, just to get me to buy.