The Wash Tub

First time was a busy Saturday, they charge my husband 49 for a detail on his huge diesel truck that goes out to oil fields and it comes out spic and span. I go and it’s 380 for a detail on a Ford escape?! That’s not even that dirty? Got it back after paying for the 49 detail and it’s still dirty! I make them redo it and wait another 90 minutes. Ridiculous.
I give a second chance and pay for just a normal 17 dollar wash. Looks like they half ass wiped it down, only vacuumed parts… seriously, someone mentioned the kid down the street… that’s who I’m using from now on… 15 for a full detail and they take pride in their work. The wash tub is horrible. Waste of money.

Fast! Awesome service and they ask if you have any trash you want thrown out instead of leaving it in a pile on your seats.

As far as the men who take your car. They are excellent, polite and very hard working. Once tou go inside the females talk A LOT to their customers forgetting people are actually waiting to pay. I had a incident with my car BUT the manager was SUPER NICE and took good care of my car. Overall I would give them a 4 BUT the females bring it to 2 stars

Great customer service. I called on the busiest day and at the busiest time and Jennifer had no problem taking care of me over the phone. Because of this, I purchased the full-​year package. I am looking forward to a full year of carwashes. I will write an updated review after a few months.

Horrible job i could’ve done better myself. Left with an even dirtier car than what i came with. So pissed after paying that much for a wash i have to go somewhere else just to get it done right!

Not coming here, nearly 40 bucks out of pocket at the business, they broke my blindspot mirror, left soap on my bull-​bar, left dirt on the bumper all around the bull bar, and did a crappy job on the interior (though their vacuuming was pretty solid). All told, I could have hired the kid from up the block to do better work for less money.

Great job Carlos MOD jumped on my vehicle to help expedite the wash. Always happy with quality of work from the staff. 5 stars keep up the good work!

I was so impressed with this location’s service, helpfulness, and job well done! They did a full cleaning including vinyl, and barely missed any of the littlest spots. Having a baby means a messy car, and I wasn’t expecting for every inch covered, but they did a great job.
5 stars= Driving across town just for this!
4 stars= I would recommend visiting.
3 stars= Average, acceptable, positive.
2 stars= You might be able to drag me in.
1 star= I will definitely not be returning.

Super nice people. One of the worst car washes I’ve had. Had to have it revaccumed. There was armor all dripping on parts you should barely apply it and looked like smeared grease everywhere else. Some parts weren’t even wiped. I finally asked for the rag to wipe it myself. Very sad. I hope to give a better review next time since this is the one close by. So much for buying a package for my husband for Christmas.

Keeping them at 2 stars — 5 visits have produced 1 good experience.
Today’s wait was an hour; 40 min. for the initial clean and another 20 min. for them to wash & vacuum my car again. Honestly this is pitiful! A supervisor did a quick walk around and agreed my car was not cleaned properly, heck– the trunk wasn’t even vacuumed and I had a suspicion that a certain bird poop spot wasn’t wiped, I was correct. I watched an extremely lazy employee drag a rag across the trunk so I knew there was no way it’d be clean. This kid was moving slower than an employee who was wearing a knee brace.
Door jams weren’t wiped down not was the center console; driver side wasn’t vacuumed; dirt spots were found in multiple places on the exterior of my car.
A supervisor took my car around for a 2^nd cleaning and it was much better. An hour wait for mediocre work is 100% unacceptable.
On that note, I’m taking my husband’s truck to Pirate’s tomorrow — I can use the vacuums for free and probably get the thing cleaned in 15 minutes; I’ll clean the windows & dash when I get home; I’ll spend half the $$ as well.

I am extremely annoyed by the service today. We waited longer than we had to for my car because the girl inside continued to call out the incorrect color and model. We had no idea the black Explorer she kept calling out was actually my car, a grey Escape. My car doesn’t look remotely black. When my fiancé corrected her, she continued to call it a black Explorer. Then when I took a look at my car, there were water stains and dead bugs all over the front. The dead bugs were extremely visible. I wasn’t about to wait for them to attempt to correct their mistakes when we had already been there longer than we should have been. Instead, I came home and finished their job for them. I understand it’s a Saturday and it’s busy, but this is unacceptable, especially when you can stand a distance away and see the water stains and dead bugs. I’ll probably never go back there again.

Giving 4 stars based on service. Sometimes they miss spots inside or outside but are very nice and accommodating when you ask for it to be corrected. They go above and beyond to try and do what you need. I like the management and workers. Could they do better at attention to detail? Yes, but we all can!
Lobby is always clean and smells great!

I came back for a second time with my wife’s vehicle. Paid to have the inside detailed this time around. The work is still spotty. I looked in the vehicle and started pointing out so many missed spots that I was asked to wait a few minutes and go back inside. If you want a real quality job, this is apparently not the place to go. If you just want your car cleaned, maybe not to bad but don’t expect expert care here.

Staff is friendly and nice ad usually they do a good job but not today. As a member I paid for the upgrade to a super wash and they did not deliver.
Trash was still left in the vehicle, the trunk space was not vacuumed, some of the vinyl was missed, the front grill was not wiped, inside door sills were not wiped!
Spoke with the manager who corrected it but still a hassle!
Always inspect your car before leaving!

My favorite wash tub location. If I need a good detail on my car, it bring it here. Service isn’t exactly what I would call «speedy,» but they do quality work.
I usually go for the manager’s special, which is a pretty through cleaning of the interior and exterior. If there’s some real heavy lifting needed, the detailing options are good, too.
Carve some time out for yourself, bring something to do while they work, and be amazed at how your car will look showroom ready by the time they’re done.

I visited The Wash Tub today for the second time since I moved to San Antonio. I decided not to pass judgment on the place on my first visit thinking the crappy job was perhaps a fluke. After today’s visit I can honestly say, just avoid this place. You would think the lines to get into the place are an indication of their excellent service, but you would be wrong. I find the place too pushy with their upgrade services. When I come in for a quick and quality wash, I don’t want to spend 10 minutes being pressured into something I don’t want. The customer service is adequate and it’s nice that they have coffee to drink while you wait. (Which you will need because they take a while) This brings me to my last point. I don’t mind paying good money and waiting a while for quality service and a superior dedication to details. But when you pay $ 50 (like I did today for their «superior wash» and the «express interior detailing»), then I expect the results to at LEAST meet some of that lofty wording. My partner paid $ 138 for the «superior wash» and a «full detailing». BOTH our cars came out of the place with dust and hair on the inside vinyl, and BOTH cars had dirt still in the mirrors and exterior. I have always washed and detailed my own car, and I will go back to that before coming to this place.

After purchasing a new car this year I received a full year of free car washes at the Wash Tub as a part of my contract. The first time I went (a Sunday morning — before they opened), there was already a line of 15 cars. They had my car in and out in 30 minutes. Today (Monday, around noon) I went and there wasn’t a line of cars so I thought that I would have my car done pretty quickly. I only get the basic wash — nothing fancy, so after they run it through the car wash they usually just towel it down. Today for some reason they had my car sitting out for 20 minutes (not even being touched) while other cars were being dried down that had come after me. I finally just asked one of the employees if I could take my car — no need for them to towel dry it since it had air dried for the past 20 minutes. At first they were hesitant, and then finally they just let me take my car. I was there for a grand total of 40 minutes — which was silly since I saw cars that had come after me finish before mine! So perhaps mornings when they first open are the best times to go. I honestly only go here because I have the year of free car washes — I could save so much time by washing it myself.

I was very impressed with The Wash Tub. They completely detailed my car. It was really nice. My only complaint is the prices on their website do not match the prices in person. They were $ 10 higher. That wasn’t a really big deal since I was having my car detailed. All and all I would use them again.

Stunned there isnt a prior review out there on this Wash Tub, seeing the place is swarmed with people on weekends.
— Runs unannounced specials when business is slow, especially on weekends.
— Usually gets your car in and out quickly, even when they are getting crushed.
— Free wireless internet
— Polite & friendly service for the most part.
— Just my personal experience but you need to really inspect your car when its done. Sometimes they miss spots… or in my case, forget to put your mats back in the car.