The Lodge At Westover Hills Apartments

They don’t stand by there words. They committed upgraded cabinets to us and after signing the lease they are asking us for extra money !!! Horrible customer service and management. This is just starting we haven’t even moved in! Edited review — initially we were told by crystal our leasing agent that amount we finalized included upgraded cabinet and hence we signed the lease. Just 1 day before move in date she calls and says that we need to pay 35 $ extra for upgrade. Is this not cheating ??? Roger, our apartment was scheduled for upgraded or at least that was told to us all this while.

I lived here for 1 year, and it just wasn’t my cup of tea. The only reason why I’m giving it two stars is because the apartment was spacious and could fit all of my furniture. Like I saw in another review, the trash was always piled up, and maintenance/​management didn’t seem like they were ever in a rush to fix that. The main entrance gate was often broken, and their key system to the clubhouse and pool was a joke. I was constantly getting locked out. Overall, management stayed out of my business, however, there were a handful of times they entered my apartment unannounced for maintenance that was never freaking scheduled. Which brings me to my next point– maintenance was a complete headache. My requests were never filled in a timely fashion. I dealt with them for a MONTH to fix my dishwasher. They came by one day and left a note that said my washer and dryer were working fine… the request was for my DISHWASHER (which I had communicated clearly in the emails, voicemails, and multiple times I walked into the office and spoke with them directly). They came again the next day and said my freezer was working fine… again, it was the DISHWASHER I needed fixed. Once they finally got my dishwasher working, they left their tools and dirty rags in the apartment. It was a complete mess. The only way you’ll survive this place is if you can handle putting up with incompetent people in exchange for a very spacious apartment. Purchase a house, if possible– you’re throwing away money with renting.

Military renters do not rent here. Everyone do not rent here. Read my post and save your future. Beware predatory lease agreements and lying leasing agents. At the time I am writing this review the Lodge at Westover Hills approval rating on
is a pathetic 12% with about 80 reviews. This would be an excellent opportunity for the property manager to take notice and listen to the renters and make some serious changes. Sadly, it appears the property manager did take notice and will now have all future renters sign away their rights to free speech and hard won rights of military service members. Please read below lease agreement statements, yes, folks below are direct statements from the lease agreement you are required to sign before moving in. Additionally, military renters are required to sign away their rights under the U.S. Service members Civil Relief Act («SCRA») or popularly known as the military clause.
The Lodge at Westover Hills Lease Agreement. Section 16. Prohibited Conduct: You also agree that any complaints or criticisms of our business operation will be sent to us directly at the address set forth in Section 25 below and shall not be posted on any internet site. Nothing in this prohibition should be construed as limiting your right to file suit against us for any damages or to make a formal complaint with an agency set up for that purpose. You agree that the posting of information critical to us on the internet site without the benefit of a reply will cause us and our reputation damages which are impossible to calculate and that we shall be entitled to liquidated damages in the amount of $ 500 for each individual posting on an internet site to compensate us for those damages.
The Lodge at Westover Hills Lease Agreement. Section 60. Military Personnel Clause: If you are a service-​member on active military duty at the time of signing this Lease Contract, you and your spouse waive for the purposes of this Lease Contract all rights under the U.S. Service members Civil Relief Act («SCRA»), and shall instead have the rights and obligations set forth below…
Please pass this post to anyone you know considering moving to The Lodge at Westover Hills…
Oh by the way if you are the property manager at the Lodge. I didn’t sign your ridiculous lease so good luck collecting $ 500 on this post.

You can forget about trying to park anywhere in the vacinty of where you live. They want you to to pay for a garage or a carport which by the way there is none to rent in vacinty of where I live. I have to race home everyday just to get a parking space then I’m afraid to leave for anything after that cause then my spot will be gone and I’ll have to walk from the other side of apartment complex. You can hear the road and the walls are thin so I can hear everything my neighbors doing. I can hear the people that live above me the best and whatever their dog is doing. I’m out of here once my lease expires.

Trash is always piled up 5 feet high outside the dumpster. It’s rather disgusting to look at every morning when I leave, has a nice rotten lingering smell to it. The facility is poorly maintained near the back of the complex, yet the front near the office is kept looking gorgeous. Parking is the worst I have ever seen. I have had to park in the street on Hyatt Resort Dr many many times overnight. It was a mistake moving here.

Before making the big move to Texas from Virginia, we flew out to San Antonio for a few days to find a place to live. My fiancée was going to be working mostly out of Wilford Hall at Lackland AFB so we centralized our apartment shopping around that area… and I almost had a heart attack. I swore if he drove up to one more apartment complex covered in graffiti and nearby homes with bars on the windows, he would be lucky to get out of Texas alive.
I started panicking. I knew it was important for him to be close to work but I didn’t want to have to get a concealed weapons license just to feel safe. Thankfully, I didn’t have to live in amateur illegal street art hell. We made the switch from 410 to 151 and, after checking out a few other places, landed at The Lodge. Without even seeing an apartment I was ready to sign the lease.
We were here for two years and were absolutely in heaven. Our apartment was HUGE and so reasonably priced; definitely the best value along 151. The property is gorgeous… tons of tree-​covered walkways and lots of grassy areas if you have a pet. The pool area is beautiful and well-​kept. We used the gym daily and never had a problem with it being overly crowded. There’s an awesome theatre that we sadly never took advantage of. There is a big space you can rent for functions and it was perfect for our annual Ugly Christmas Sweater Party.
Though the amenities are great, what truly makes this place awesome is the staff. From maintenance to management to leasing agents, everyone is absolutely wonderful. We didn’t have many maintenance requests but, whenever we did, they were always solved within 24 hours… and someone once even came back (on a FRIDAY night!) to fix our A/​C when it needed a little help in the middle of August. Our building was located near the back gate and we always had PLENTY of parking. Scarlet, Emily, Heather and the rest of the girls in the office were so helpful with our move-​in from Virginia back in 08 and with our eventual move-​out last month. We had no security deposit problems and every question (all 1,200 of them!) was answered happily. We’ll miss them!
Great place to live and we were sad to leave!