Planet Fitness – San Antonio

What do you expect for $ 10 a month? Some staff that is great and other staff that loves everything about their job, except customers. One girl sits on the counter eating tacos and reading magazines. The scale in the men’s room has dead batteries every other day, but the equipment is always in great working order. My wife hates the women’s bathroom cause it reminds her of a truck stop. I just keep thinking, «it’s only 10 bucks tho.»

While the facility is nice, customer service sucks. Took my letter in to cancel my membership today (my one year date is in about a week). The website states get letter to club before the 10^th. I was told that even though I paid my full contract membership fees, they could cancel now, that I would need to come back on anniversary date or pay early termination fee.

Time to get bank to working out. Don’t come to this location very often, but enjoy it when I do. It’s clean and bright in here. Machines are still in good working order. Got close to four miles on the treadmill. Need to go for a full four next time.

I’m going to update my review based on recent improvements. The place has been kept really clean. There have been a few customer surveys and the staff have consistently been attentive and polite. These are all signs that there is an intention for quality service.
In addition, I really appreciate the staff person who kindly asked the teenagers in the 30 minute workout area today to wipe the machines down after use. It’s quite inconsiderate when two people don’t clean up after themselves, leaving the person working out behind them to do it. This staff person also cleaned the entire 30 minute workout area when the teenagers finished their workout.
I appreciate the improvements and the attention to keeping the place clean. The behavior of the teenagers today was not typical of what I have seen here. Most people who work out here are courteous and just want to get in, put in a good workout and move on.

I signed up during the Mother’s Day (no sign up fee) promotion (online) 5÷12÷2015. On that day I paid (what I thought were my monthly dues of $ 10.83). 5 days later I was billed another $ 10.83. When I spoke to a representative at the gym I was told the sign up special was only valid if you came into the gym to sign up… Well then why did it say Mother’s Day $ 0 to join when I signed up? I was told that I could come in and speak to the GM, but she would just tell me the same thing. So feel free to sign up online if you want to be double charged, and ripped off.

2 weeks ago I joined this gym and I’ve been pretty happy with the amenities with the black card (all gym equip, hydromassage tables, tanning machines, other fun perks.) However, I just noticed today that it’s a different price for a membership vs the 2 weeks ago when I signed up. Noticing it’s less than when I joined, I inquired about it and was told that it was actually even cheaper the week before (to the tune of $ 20 less a month…) The employee didn’t seem to care a bit when I expressed my irritation with this variation in pricing. If I had known that the price of a 12 month contract varied so much depending on the day you join, I may have watched a bit more before diving in with the black card level. Grr. So, word to the wise, watch pricing carefully or you’ll get bit by the bug of needlessly paying more for the same thing others get for ¹⁄₃^rd less…

While I detest reviewing chain brands, this franchise location is doing great.
This is my 3^rd Planet Fitness in my third state for the last 2 years. I’ve been here 4 – 5 days a week for the past month.
The locker room is always clean, the machines always work & the layout of this location is much easier than others. I appreciate the semi-​separate areas for everything. They have plenty of spray bottle/​paper towel stations across the floor, if only more people would wipe their stuff down. As trivial as it is going to sound, I really like the water fountain system too. It has a built in fill station for water bottles. It’s useful as heck.
Customer service is generally cheery & attentive with the exception of one muscly dude who always just walks away when I ask for a hydromassage bed without letting me know which bed number or letting me sign in. It’s pretty frustrating. Customer service is not his calling.
There is also at least one person, usually two, on their cell phones in the middle of the gym and usually near me. I cannot stand this, I don’t have an opinion on their PTA drama but I wish Planet Fitness would post a sign so i could at least begrudgingly point to it when I get too fiesty. Although yesterday a dude was on his speaker phone while jogging, which was impressive, while still disruptive.
Overall this gym is great for what you get for the price. I love my post-​workout massages and ocassionally guilt people into going to the gym with me, so the $ 20 a month option is great for me. If you prefer to pretend you’re invisible while you sweat, with no need for amenities, a $ 10 a month membership here should do ya well.

Although signs are posted no over night locks inevitably some members think the rules don’t apply to them. In ladies locker room there are always locks left not only overnight but for weeks at a time. Currently there is a combination lock on locker # 30 that has been there since before Christmas. Suggest every night locks be cut as the sign says. Pizza really? At a gym… get rid of pizza and bagels… and tootsie rolls help people eat healthy by not offering such foods. Monitor locks in ladies room for those lockers who have had the same lock day after day where there is nothing in the locker… no keys, no clothes, nothing to show a member is using the locker. Just a place holder that keeps that locker from being available for use especially during busy hours where all lockers need to be available. Thanks for working to get all members to follow all rules especially where over night locks in the ladies locker rooms are concerned.
Members hog 4 – 6 free weights at free weight area at one time for 30 minutes. One member had the two 30, two 35, two 40 and two 45 weight all at his bench. That is 8 weights! Staff should see that and not allow it. Use weights put them back for others and then get the new set. Be considerate of other members. This is no ones personal private gym. Share the weights. Thanks!

For the price, you can’t beat 10 dollars a month. You’ll have to wait for a machine sometimes, peak times are very crowded, and extras aren’t included but overall you can do work. Only bad thing is that a year ago many cars were getting broken into. They did nothing until multiple incidents made them finally buy cameras. For being so hidden, security at peak times wouldn’t be too much to ask.

Just went back today! They’ve added a few new things. Stair climber machines, a water bottle refill on the water fountains, and there were a few other «small things». It was busy, but still easy to get on whatever machine I needed! And as always kept clean! Have to admit, the front desk even seemed friendlier.

$ 10 bucks a month for a nice gym? I’ll bite! My only complaint is that their weight selection is a little sparse. Also they only have 3 or 4 Smith Machines and no actual free squat racks. Over half of the gym is dedicated to aerobic equipment like treadmills, elipticals, stair climbers… It’s a little excessive if you ask me, but at least you never have to wait for a machine.

This place is worth the $ 20 a month. Unlimited tanning and hydro beds. Great equipment, everything is always clean and never over crowded.

So I go to the various Planet Fitness gyms around the city and each one has a different clientele to them. This gym has been the one with more of a college age vibe it since it does have Northwest Vista down the road from it and also I do see a lot of my fellow Sea World employees here.
Always! The number one thing I look at when come into the gym is how clean the place is and the staff keeps up with the cleanliness standard here. Kudos to you! Plus, it helps that people how go there do majority of the time keep up with the rule of wiping the machine after you use it. (FYI!!! If you are one of those that don’t wipe down machine… START DOING IT! or I will put all my sweat on the machine you want to use next… much love!!) The locker rooms are kept up a lot more than any of the other Planet Fitness gyms I have been to and the layout of the locker room is one I prefer. One thing they could keep up the cleaning is their tanning rooms. Sometimes going into the room I see that the beds are properly clean and so I have to take my time to make up for that error.
Getting to the machines I want to use is not a problem. Sometimes there is a wait but it is a minor one and I can always adjust my workout accordingly. Even during the more crowded times the wait is not bad. (FYI this gyms more active hours extend to late night usually the best times to go if you want a more relaxed atmosphere is during the day before rush hour).
The staff is more the most part pleasant some look like they really don’t want to be working but others seem happy to be there. Thanks to some of the staff members who helped find my phone that I mistakenly left on the bike I was using. (Always forgetful.)!!
Anyways, I haven’t had a problem with Planet Fitness thus far and I recommend this gym highly.

love the staff!

Decent gym and membership, clean… wish they had a pool but they got tanning (which id never use lol), massage chairs and ect. good for a great workout, which is all that matters. The only down fall is they dont have as many in numbers of some machines that im used to at LA fitness, there stretching area is way to small and they should have a large stretch mat not individuals it just makes things harder. Yet is a good gym overall

One of the biggest franchise scams yet. When a person has done everything wrong for many years with the care of his health and body and need to make that change for a healthier life style, this is not the place for such individual. Pizza nights, candy bowls and sugar drinks? Gyms like planet fitness are like the get rich fast programs we see on tv… They take your money with the artificial guarantee that you will get rich in a month. After four months you see that in reality it will be more work than what them made it to be. The same with this gym, unless you can mentally and physically push your self out of that comfort zone, you will never see any changes on your body and health. This corporation does not care about the client, they figured that as long as they make the majority of people comfortable and happy with the thought that going to the gym should to be painful. One of the managers in this location takes his job very personal. It might be his first management position. Mind you I did see several fit people who are self driven and have made it a life style to eat well and exercise. But for the rest, this is just another way to make them fail at life…

I just joined this gym since it’s iterally a mile away from my house and I like it for the price. There are no classes, the equipment is new but remedial and my boyfriend cant even join because they dont have weights that go high enough for him or free weights. All-​in-​all though its always got enough machines to work on when I go (granted I don’t go at the busy times) and there are an array of machines that I work well on — Also 0 every machine has instructions for those of us that sometimes look at a machine for 5 minutes trying to figure just what the hell I’m looking at.
What is weird to me though is the giant bowls of tootsie rolls at the front door and pizza nights… not sure I agree with that but to each his own!

It’s pretty simple, it’s an open gym with new equipment. there’s staff to help explain how to use the stuff. i just wish they had a section for the kids or a family room so i could bring my little guys. other than that it’s a pretty good gym and it’s close to home.