Pet’s Barn

I just moved to SA and this is the closest pet store that sells the kind of food my dogs eat. The store was empty and 3 young man working there, texting, talking, etc… While i had to moved the ladder and help myself to the shelves… While they looked and didnt even bother to come help

UPDATE to this original review below: PETS BARN ownership to the rescue!!! i am writing to let you know how quickly the owners responded to our crisis! Within an hour of posting our plea for help, i was contacted by the online assets manager who informed me we would be contacted immediately regarding our situation. As promised one of the owners called, and i was able to let him know what happened first hand. He in turn made it possible for us to purchase the food for our boy and saved us a weekend of digestive heartache, out of town with no option in sight! Although this is not how we would have wanted it to have ended up originally as we did not want to inconvenience anyone outside the realistic store hours they were carrying at this time (we were minutes behind in trying to get to a store to buy our Activa food for our boy — store had closed early and manager could not help us), we were assured there was no inconvenience and it was able to be accommodated without displacing anyone’s Christmas eve, which made us feel much better being able to make our much needed purchase! Just to let everyone know, our boy has an abnormally sensitive stomach due to being hit by a car as a homeless kid. After we adopted him, it took us forever to find a food combination that would allow him to be able to eat without complications — Activa Salmon + Potato no grain is the winner and is our saving grace this weekend. Thank you Ryan and Kyle, Pets Barn ownership, for helping us in the perfect-​storm-​bind we were in. Now THIS is good business and it saved our long-​standing relationship with Pets Barn. Merry Christmas
ORIGINAL REVIEW
i am writing in hopes someone reads this post! we just called a few minutes after they closed for the day (not knowing they were closing at 5). we buy 3 large bags of Activa dog food for our guy for over 2 years now and thought we had 1 last bag — as we started to feed them we went to the pantry to get our last bag — we did NOT have a last bag — we called one of the stores — San Antonio Blanco store — the store manager answered — her name is marlene brown — she was still there and we were MINUTES away — we desperately asked her if we rushed over if we could purchase the 3 bags — tomorrow is Christmas — no one is open and to feed him another type of food over the weekend would destroy his tummy! to make matters worse we are heading out of town tomorrow morning and were now ABSOLUTELY desperate for her help — she was at the store and we begged her to please help us — if this were a normal business day we would not have even blinked and would have waited tomorrow — delayed our trip — no problem — but the store is closed tomorrow — we are going out of town — this is the first time this has EVER happened and she would not help us — we have been loyal customers of Pets Barn because of what they offer and who they are — but after repeated no’s and i just cant help you — SHE WAS AT THE STORE — we asked her to please call the owner and ask just this once if we could pay cash after they closed out the settlement — she said she couldnt help us — WE WILL NEVER DO BUSINESS WITH PETS BARN AGAIN — marlene — i want EVERY one to know a few minutes and a little grace would have saved our business with Pets Barn (we have spent $ 100’s if not $ 1000’s by now over 2 years) with Pets Barn — no more — EVER — we will be posting on all types of social media YOUR name and OUR experience with YOU — Merrry Christmas you horrible person — IF YOU WERE NOT PREPARED TO HELP ANYONE THEN YOU SHOULD HAVE NEVER ANSWERED THE PHONE!

These guys have it all! All the good, natural brands for your canine (or feline) companion. The layout is very sensible and easy to navigate and the sales associates are very helpful and do their best to find you discounts. This is our go to pet store for dry food and will continue to get our business for the future.

This is a great place for higher quality dog food! I have a dog with irritable bowel disease and his prescription food just wasn’t working out. Not only that, he hated the prescription food and eventually refused to eat it. I came here for Orijen dog food because it contains specific ingredients I was looking for. The sales person gave me detailed information about this dog food company and each specific formula they make as well as some other comparable options. My dog loves this new food. He absolutely loves it and he is regaining his weight. I’m so glad I found this place and I appreciate that the sales people who work here have been very helpful.

We love Pet’s Barn the staff even the manager is great but Sarah is AWESOME!!! We love her keep up the great work guy’s…

Pros:
I like that it’s a smaller store so easy to navigate.
The employees were helpful! My puppy made a mess and I was frantically looking for a clean up station but two employees cleaned and mopped the area for me! I apologized several times, but they were genuine with their responses that it was no big deal. Also an employee helped me choose the best dog food so that I didn’t have to read alllll of the labels of the food on their wall. Lastly my cashier graciously helped me carry my 30lb bag of food to my car (he could see I was struggling w my other items and my puppy).
They have a wall full of excellent dog food– none that can be bought at department stores.
Cons:
First they do offer military discounts and I was told I would get it, but there was no discount on my receipt.
Second, I bought dog treats for buy one get one, but the advertised price was about $ 3 cheaper than what it rang up as.
I could have pointed out these errors after I realized it in my car, but its not something I enjoy doing so I left it alone.

The place is pretty middle of the road. Staff seem knowledgeable about fish. However, when fact checked the staff was a little miss informed. Also, every time I’ve been in all the staff is clustered around the cash register. Sometimes you have to go up and ask for help. Prices are middle of the road like the store. Sometime you can find a better deal here. Sometimes it is even worth the gas if you don’t live in the area. To be expected… selection is middle of the road. Fish selection is lacking. When you look at fish it seems the owner uses the store as his/​hers personal aquarium. There are two or three tanks that are for show. The salt and freshwater selection are sad.

Staff are very very friendly and helpful. Love the prices for dog food. Anything else I haven’t experienced much of but two large bags of Apetito for around $ 30, gees, who else can beat that. And my dogs love it!

Super staff and an amazing selection. It was well worth the drive to get the specialty bedding my snake loves. I also found a unique collar for my dog that looks so handsome!

Yes, it’s a bit of a drive if you don’t live in this area, however it’s locally owned and operated. During the dog food recalls I didn’t have to worry because none of the products purchased here were affected. They have their factory in Texas so you are supporting Texas jobs. The dry dog food section lists the protein content, so you can make an educated decision on what to purchase. They carry the Merrick brand wet dog food, which is made with organic ingredients. My dogs love it, especially the «wing-​a-​ling» that actually has softened chicken wings in it. The people are always caring and help me carry the gigantic bags of dry food out to my car. They have an organic selection of cat food, and they have cedar litter if you don’t like the sand/​pellet kind. I like shopping here because I like the idea of supporting a local company rather than some big box store, and I like the selection they carry for my pets.

So I’ve been at this location a couple of times but only recently found out that they gave military discounts. The prices are from middle-​of-​the-​road to a little bit higher end than the average super, gigantic, awesome, fantastic pet stores (aka Petsmart). Although there are a few things that they offer here that Petsmart does not — for me that would be a particular brand of litter for my bunny. Now that discount I mentioned earlier? Really didn’t make that much of a difference on my bill. I spent about 22 bucks total and only got about a buck off the entire bill. But I guess any little bit helps, right?
A couple of the employees have been a bit standoffish a time or two but I’ll live.