Liber-T-Shirts & Souvenirs

I was walking though this shop with my children. Then as I reached the back it was full of drug paraphernalia. It took me off guard. At first I thought it was a little tourist gift shop then BAM it was a different world. Lol. Turn around and directed my children out of the store.

We visited every souvenir/​tshirt shop across the Alamo in search of the place we wanted to get some shirts made. Our favorite was by far LiberT. Outstanding selection (both prints and Tshirt material), atmosphere, and the young lady helping was very friendly. We happily purchased four shirts to be printed and they were done in no time at all. Needless to say when I sat down originally to write this review I started with «if you want any shirts made in San Antonio go here.» Unfortunately our satisfaction did not last long… I noticed after two washes that the square from I assume the screen printing was visible, so visible I could no longer wear the shirt in public. I decided to message the customer service email address provided after seeing that many reviews receive responses online. I sent the following inquiry…
«I purchased a shirt (neon pink short sleeve) and had a screen print (home inside Texas) done at LiberT the last weekend in September. We had an absolutely outstanding experience and purchased a total of 4 shirts.
However, I’ve now washed the shirt on the gentle cycle tumble low dry twice and can now see the markings from the screen print (large darker pink square).
What happened? Is there any way to fix this? I’m disappointed that I’ve only worn this shirt twice and hope I will still be able to. I’m also concerned now about the other shirts we purchased. I can provide pictures upon request.»
In a timely manner I received the following response…
«Hello there.
Sorry for this incident.
Would you please send the pictures of the shirts and the copy of receipt for the purchase
Thanks.
Daniel
77ts & Liber-​T customer care»
I was impressed and reassured that my issue would be resolved. When gathering pictures of the shirts I noticed that all four shirts now all had the square outline. Hope was given that things would be resolved. I emailed the pictures and bank statement proving the purchase and waited. Unfortunately, I am still waiting five weeks later. I’ve sent three additional emails, called the store (no answer), and still nothing. Needless to say I am disappointed. Disappointed that an amazing experience and awesome shirts turned into shirts that might as well be turned into rags. I’m giving one star for the service received by the young lady at the shop and the atmosphere/​selection. Purchase with caution.

This place is touristy all the way, so you’re going to pay those prices for a whole bunch of stuff that says SA on it.
I’m actually leaving a review in response to the reviews regarding poor service. My experience was the complete opposite. The girl working the store seemed to be alone, but the store was clean and everything was folded and in order. She even answered my questions regarding custom shirts and was honest enough to admit she wouldn’t be able to fulfill my request due to lack of materials. Can’t be mad at that.

Do not shop at this store! Fraud! We were visiting from California and I decided to stop here and buy my nephew a teddy bear. So we tell the cashier which one we want and she takes it to the register, charges me and puts it in the bag. This was on wed. Now yesterday– Saturday as I was getting ready to pack I decide to look at the teddy bear and notice the leg was torn and was coming apart. Looks like the stitching didn’t hold up. So I come by today because it said exchanges within 14 days and I go talk to the same cashier an show her my recipe and all she says is that she can’t return it. That maybe we played with it and tore it. I told her we were on vacation an this was a gift for my nephew and she said she couldn’t. So basically They sale defective merchandise for $ 10. Very upset! Don’t shop here. Their stuff is trash!
Also it’s funny how it says no returns only exchanges within 14 days but on the bottom of the sheet they have in the store it says: jewelry, toys, souvenirs, tshirts, swimwear etc are final sale. All they sale is that! So beware before shopping there! Never again will I go there and will warn everyone about this store!