Keystone At Alamo Heights Apartments

DO NOT MOVE HERE! If there was lower than 1 star, I would give it to Keystone, they deserve it! I’ve lived in a few apartments and this is the absolute worst apartment I have ever lived in. When we moved in, the apartment was filthy and the ‘updates’ were pitiful at best. After being in the apartment only one week, the entire apartment flooded from the hot water heater in the apartment about mine bursting. It ruined our belongings and the property would not be reliable for any of it. They never took care of the mold this flood bred. A few weeks later our AC went out for three days. It was 90 degrees so we had to stay in a hotel. They refused to cover any of the hotel accommodations. Maintenance requests were never completed in a timely manner. Weeks, even two months, went by before complaints were addressed and requests were completed. Finally my husband and I could not expose ourselves or expected child to this environment anymore. We gave 60 days notice and moved out into a beautiful home where we are renting from an awesome property management company. I caution you… DO NOT MOVE IN HERE! I cannot tell you how disappointed we are to have lived there. Check out the property management company on the Better Business Bureau for proof through your own eyes; Internacional Realty. They have a D rating and over 32 formal complaints. Wow! Disgusting!

I am now on day 141 trying to get my security deposit back. Wonder what it will take. Keys turned in? Check. Carpets cleaned professionally? Check. Touch up paint applied? Check. Final rent check submitted early? Check. More than a dozen (closing in on two dozen) messages left? Check. «I will have (fill in the blank) call you right back». Wonder if anyone reads this…

This place is absolutely horrible. The management is slow to respond to repair requests and when I say slow I don’t mean one to two days I mean months. We also had an issue with our breaker box which then started smoking in the middle of the night and due to the time they «couldn’t» get anyone out to repair it even though it was clearly a fire hazard. My family then sat in an apartment for two days with no AC in 100 degree weather while management did nothing. Its now winter and I’m sitting in my apartment with no water when they said it would be shut off the day before however when I contacted the office management said «The repairmen did not need to shut the water off yesterday so they did it today instead.» No letter was sent out warning anyone that water would instead be shut off today even though its kind of essential to life. I hope code compliance comes down hard on these guys.

These guys are really aggravating. Weeks go by without following up on service requests. They are quite relaxed about doing anything that would help a renter out. They wait a few days before depositing rent checks, so they can ding your credit report, and charge late fees, even if the rent check is turned in on time to the drop box by the front door. Hey, there’s no way to prove that the check was dropped off on time, and they get to hit you for some late fees. Why not?!
The tenants are pretty trashy. Car alarms going off at 3a. Litter strewn across the parking lots. Abandoned furniture.
The pool is rather disgusting. It looks like it’s hardly ever cleaned.
These guys need to get their act together.

If there is lower than a 1 star, I would definitely give it to Keystone apt. @ Alamo Heights because they don’t deserve a one star. I lived there from 09 – 12′, and at the beginning, the managers, staffs, and the repairman were great. But gradually they hired uneducated, no common sense people especially the ladies. The one everyone hate particular is the short overweight or pregnant lady with the glasses. She also have a annoying voice as well. The whole staffs are so rude and have no brains. The only people I considered to be okay was the manager with her son currently in the Marines. You’re paying for the location, and not the quality of the apartment. Trust me, it’s not worth it!