Johnnie Chuoke’s Home and Hardware

I ordered a product online and their website self-​populated the delivery charge at $ 5. Two days later I received a call telling me that the $ 5 was an error and that I would now need to pay $ 17. They would not honor the $ 5 delivery fee, but offered to cancel my order — how nice of them!

The «gift shop» is a bunch of nonsense that maybe someone’s grandma might enjoy. However, I got a big bag of potting soil for $ 8.99 that I think goes for about $ 12.99 elsewhere. I’m super disappointed by the fact that they had absolutely no decorative gardening pots, clay only. I had higher expectations.

I purchased his book from
as a Christmas gift last month and they charged me extra for shipping that was not included in my total OR on the receipt they emailed. Thinking it was an honest mistake, I tried to call, only to discover none of their phone lines were working numbers.
I sent an email and received a response telling me the shipping charges were stated in the product description. Product description? I didn’t read the product description. I read the price, the final amount with taxes and shipping to be charged to my card, and the amount on my receipt they emailed. Not only does this company hide fees, they add them unbeknownst to you AFTER you agree on the final total, hit «submit,» and receive the receipt. If I didn’t check my bank statements I’d never know this had happened.
This is shady, dishonest, and fraudulent. A company who makes changes to the agreed amount on a customer’s credit card without their consent has no excuses. The economy is hard enough without having to watch your back against sleazy businesses like this one.

It’s convenient and close by to where I live. Service here sucks unless they know. The people at the counter are a bit stuck up and some of the floor guys are not that friendly. More like you are taking up their time. Prices are fair and easier to buy small amounts instead of a contractor box of screws or nails.

This place is perfect to pick up a hardware related item and an awesome spot for some fun shopping! Yes, you read that right. From a large array of Tyler Candles to decorative yard signs, serving dishes, frames and art for the home. They even have a nice selection of greeting cards.
I stopped in here to have a key made for work and then again later in the week for some plastic ties to create my own baby proofing gadget for our cabinets, which are too wide set for anything store bought and too thick to install anything with nails without using a drill.
Both visits the staff were helpful in directing me to find what I was looking for, even helping me select a greeting card. A little bit of humor too in the price total for a simple duplicate key order.
I will be back to take advantage of the affordable knife sharpening.

This store used to be Castle Hills Ace Hardware. It was my go-​to place for both home project odds and ends and good customer service. The business changed ownership some time ago. Just this past week, I bought one ceiling fan and ordered 4 others. Got a call that the fans had come in earlier today. Unfortunately, when I got to the store and asked about picking up my fans, I was told by the clerk at the front counter that they were on a dolly in aisle 14. As it happened, aisle 14 was all the way at the back of the store. So I, as a senior with physical disabilities, dragged the dolly from the back of the store (backwards but not in heels) through the store’s narrow center aisle. The dolly was a poor excuse for anything bearing that name. It had bad «behavior» of a wobbly grocery cart and was very difficult to manuever. I spent a bunch of money and all I got was the fans… no help getting the fans out of the store nor into my car. I was very tempted to just tell them they could keep the fans and to refund my money.
I have loved this store for many years, mostly in its previous incarnation as an Ace store. This experience will probably cause me to drive to one of the big box stores now, even though they are no where near as convenient. Too bad this small retail store doesn’t take its customer service more seriously.