Hyatt Place San Antonio-Northwest/Medical

My wife and I had a great stay here for a mere 4,000 points a night. The room was beautiful. The hotel itself appears brand new.

Not a bad place for the price. Employees are very friendly and the rooms and hotel are kept clean.
Rooms are well designed and offer a flat screen with audio/​video readily accessible via an built-​in panel.
They offer a decent amount of food if you’re too lazy to go out, but don’t expect a typical room service collection. A free breakfast is offered in the morning and while small offers a quality selection.
The one glaring necessity that is missing for me is the lack of a work out facility. Two treadmills and an exercise bike do not really count.
3.5 stars is really more accurate, but .5 stars are not an option.

I normally wouldn’t spend my time writing a review for a hotel, but this experience left enough to be desired that I figured it was worth the investment.
Where to begin? First and foremost, the biggest thing you will notice is the close quarters. That’s everywhere and in all aspects of the design of this place. Hallways? They’re pretty narrow. Elevator bank? Narrowly wedged behind the front desk. Breakfast area? Cramped when more than two people are in there doing their thing. Front desk? Hard to get past if people are checking in.
Sadly, the rooms follow the same design principle, everything is sorta cramped and unusually so. You’ll find the bathroom door swings open, inexplicably, and within about half an inch of the end of the toilet bowl. Translation: you need to stand between the toilet and the bathtub, a whopping 6″ gap that you slide into sideways, before you can close the door behind yourself. No, that is not an exaggeration either. It is physically impossible to open or close the door while standing in the room unless you wedge yourself into a corner or something like this. I’m a small, wiry fellow, but how anyone of any bulk would manage, I have no earthly idea. Just… wow.
Furthermore, the rest of the room is laid out similarly. The bed is a nice king size, but wedged super closer to the window and air conditioner unit. Translation: wedge yourself in sideways if you want to operate the blinds, unless you plan to crawl over the bed. The closet is tucked in a tiny little nook next to bathroom sink (which is, itself, outside the bathroom), and barely fits anything. Half the closet is recessed in such a way that you’d have to be a contortionist to wedge anything in or out of there. Try imagining a closet with a pocket door, except that the door only opens about half as wide as is necessary for a human being to fit into it. You can slide your stuff down into the abyss on a hanger, but if you lose anything back there, good luck on finding a way to get it out because you can’t fit in there to go after it.
Strangely, in addition to the king sized bed, they have a couch with a pull out bed too. The couch is too large single or double occupancy rooms, and the space would have been much better used for better amenities (like, say, a closet not designed for hobbits). The TV, to their credit, was nice and big, but you can only view it from the couch. Wouldn’t viewing from a king sized bed, just maybe, have been better?
And that’s another damning thing. The bed… dear God, it was a brick. My wife woke up multiple times and actually was in pain from sleeping on it. Me? I took over three hours to get to sleep, because I just couldn’t get comfortable at all. You get two pillows each, but neither one is worth a damn, one being too small and the other being big enough but having no substance. You either sleep on a tiny pillow or a larger, collapsed bag. All this on top of what could have easily passed for a concrete slab with a sheet over it. My back hurts just thinking about that damn bed. Ugh.
Last but not least, let’s cover some of the minor but nonetheless annoying issues. First and foremost, when trying to plug my laptop charger into one of the available outlets by the TV, where there are also HDMI and other input ports, I got a gnarly sizzling and popping sound going on. Plugged it into a different outlet on the same bank, and no issues, but still, a bit unsettling and probably a safety hazard from a bad ground or short somewhere. Then there’s the fact that we found an open bottle of shampoo from the previous guests, tucked away between some folded up towels in the shower. My guess is housekeeping just lopped the new towels up there on top of the unused ones and didn’t notice. Still, it’s kind of gross. Last but certainly not least, the cleanliness of the floor. Holy hell, were the floors dirty. I had white socks and they literally turned dark grey just from walking around the room a bit. I didn’t drag my feet or anything to even try to pick up residue, it just piled on all by itself. My wife checked her socks and found the same thing, and was equally grossed out. It’s a pet friendly hotel, so I’ll let the reader’s imagination work on the likely sources for the dirty floor. Yeah.
We did have not one but two run-​ins with housekeeping, but neither of them had anything to do with cleaning the room. Despite having the «come back later» (their PC version of «do not disturb») hanging placard on the door, we were interrupted twice by some knuckle-​dragging simian pounding on the door and belting out that it was housekeeping. Seriously?
For anyone using this place and thinking that free WiFi is worth a damn, think again. Slow as molasses in January. You get what you pay for, and this was free, so do the math.
All in all, this place was a major disappointment. Will not return if I’m paying for it, and wouldn’t be too thrilled even if it was someone else’s dime. Badly designed, badly run.

My friends and I stayed here one night since on the fly we decided to arrive a day early for a conference and our hotel could not accommodate us. The price was right. The area seems safe and plenty of restaurants nearby. The beds were comfortable, staff was friendly and helpful, and the breakfast was really good. They offer what they call kitchen skillet with a couple of options on hot breakfast sandwiches, cereal, oatmeal, fruit, and some of the best orange juice I’ve ever tasted.
We had no problem with late check-​in but expect to pay about $ 5 more for a room above the 5^th floor. The bathroom and closet were a little cramped but adequate. The sink is in the room. The tv was quite nice, free wifi, refrigerator and a nice sofa sleeper.
The only complaint I have is the very small workout facility which has an elliptical, 2 treadmills, and an exercise bike.
We enjoyed our short stay and would recommend it to others.

Stayed here in April 2015. I forgot my makeup bag in the room after checking out. I called repeatedly about picking up the bag. Lost and Found staff person was very professional and she found my bag easily.
3 stars because my tweezers, eye cream and brand new eyebrow pencil were stolen! First of all, ICK! Who takes another persons makeup? And, secondly, that really wasn’t cool.
Otherwise, the room was clean and the breakfast was good.

Let me start out by saying I LOVE the Hyatt chains. They are my chains of choice. I’ve stayed in several Hyatt Regency, Hyatt Place, and Hyatt House locations. As such, I’ve come to expect a certain standard. After all, if I wanted to take my chances, I would have gone with a
booking.
This Hyatt Place was an absolute disappointment. Yes, the girls at the desk were nice. Yes, they have the same Gallery ²⁴⁄₇ menu. The sofa bed was still there in my King Size room. But where was the Hyatt Grand Bed? This one was a ROCK. There was no way to shut the bathroom door while you’re in there. Where is the individual thermostat? I couldn’t adjust this one at all! Furthermore, when a guest makes special requests for the room, Hyatt usually honors them. There were no extra towels, blankets, or pillows. Lame.
Finally, this isn’t exactly in the Med Center. It’s in the Colonnade. The Med Center is a 20 minute drive away given all of the construction.
Overall, thanks, but no thanks. I will try a different location next time.

Courteous staff, large clean rooms, and a nice place for a short family stay.
We had a large group and the staff accommodated us with a big room per our reservation.
The beds were large, the room couch was a hide-​a-​way bed, the TV was large, and they had a nice desk area and wet bar area for all of your needs.
The closet was small, but that was not worry for us. It may be one if you stay here for an extended amount of time and have many clothes to hang up.
The air conditioner was cold to fight away the Summer Texas heat.
The breakfast buffet was okay. nothing amazing or stellar, but it was a good mix of what you would like for breakfast basics.
Additionally, with so many people using it, they did their best to have food hot and ready and fruits cold and fresh.
They have a 24 hour coffee bar that was nice. I was able to get my hot tea there as well.
At the guest check in area, they have a cooler with drinks and basic snacks (to replace vending machines), but the products are very limited. They did not have any iced teas. They only had carbonated Coke products and water. it would have been nice to have a larger variety.
Overall, we had a short stay and the hotel did its best to accommodate. The breakfast times get busy, but you will always find additional seating in an adjoining conference room.
The parking was tight and limited, but it all seemed safely lit at night. I never used the exercise areas or pool. so I will let you decide that review on your own.
If you are looking for a nice comfy stay during your travel, this is not a bad place to make it at.

I recently stayed at this Hyatt Place on a work trip and I was pleasantly satisfied. The staff was very friendly and attentive to all of my needs. I found the room set up to be interesting and different than your standard hotel. There was a nice separation between the sleeping and common area. My only constructive feedback would be that their breakfast menu needed a little more variety. It was the same fruit/​hot meal every day for the week I had stayed.

I have stayed at many Hyatt Places and the rooms and facilities were as nice as you would expect. What was truly exceptional was the management and staff — they were incredibly nice and accommodating. We were there with a soccer team and lost an item, and everyone was so very helpful in trying to find it. Any question you asked — they went above and beyond to help.
Very good breakfast.
Free wi-​fi.

I’ve stayed here a few times and always thought it was «ok» for what it was — it’s a mid-​range business travel hotel when nothing better is around. The staff has always been pleasant and helpful and their breakfast is handy and free, but the last time I stayed there pretty much ruined it for me.
Both my colleague and I had to change rooms (him twice, me once) because the rooms were so dirty. My bed had clearly not had the sheets changed as it was full of hair (shudder). Seriously gross stuff. The fact that multiple rooms had this issue tells me this is a matter of policy, or really bad hiring practices. Everybody knows hotel rooms are filthy, but the absolute minimum even for a roadside hotel is a clean set of sheets and towels.
Won’t be staying here again. I recommend the Omni down the street, a way better lobby and lounge area and they actually clean their rooms!

We come here often during San Antonio visits. Good service and nice place to stay!

Stayed here Mon-​Fri for work and they were amazing!!! Very accommodating and friendly!!!

This hotels has thieves and terrible customer service. I will NEVER stay here again. After a stay here, I returned home to find I had left my leather jacket in the hotel room. I immediately called the front desk who could not help with lost items, nor would they take a message or direct me to the voice mail of someone who could. I was directed to call back during particular hours. When I did so, I ended up having to leave voice mail anyway. The head of housekeeping did not call back until 9 hours later. Of course he didn’t have my jacket! He said he would check on it and call back. The next day, yet another person called on that manager’s behalf to tell me they didn’t find my jacket. After this call, I contacted the general manager, having to leave yet another voice mail. When the GM returned my call, he seemed interested in helping resolve the issue. He pulled up my information on his computer, said he would look into things and call back. I never heard from him again. The company emailed a survey during this time. I waited for some kind of contact to give me good news, or try to reconcile the issue. Nothing. I proceeded to fill out the survey after all these events. Still no contact whatsoever from the Hyatt company. I am incredibly disappointed in the company and particularly this location.

Off day for this hotel today… Nothing major wrong, but several small slips that have added up to me giving a bad review. Room as always was good but the cover was off the heater. This wasn’t worthy of a call as the heater was still working… Then we get to the morning… Treated in the main lobby by a housekeeper vacuuming (really, at 7:15am, where was he at 5:45am when it should have been done) both of the coffee carafes were empty for quite a while and the staff generally just seemed two steps behind today… They were cleaning the lobby mens room at 8am as well…
I have stayed at several Hyatt Places across the country and this is the closest thing to a bad stay I have ever had at one… Not necessarily bad, but not up to the standard I have come to expect from a Hyatt Place

I’ve enjoyed my stay at the Hyatt. I’ve been here for 4 nights and here’s what I’ve found:
The Good: The rooms are decent size. I like the refrigerator and mini office area.
The Bad: I had a reservation for a King and the first night we arrived we had 2 doubles. Suck. I blame Priceline a little… they can never seem to figure it out.
The Outstanding: The staff here are super nice and try to be as accommodating as they can be. They even brought my dress to the new room when we switched to a King! They have a bar that is open to 12am every day. AWESOME!
The breakfast is small, but they do try to vary it, which is nice.
Free Internet. Free Parking. Free smiles.

Good:
— Extremely cheap. I booked this on Hotwire for $ 57/​night.
— Rooms were spotless.
— Huge TV.
— The place was quiet.
— Staff is friendly.
— Free breakfast. While the selection isn’t great, there is something for everyone.
— Free internet.
— In addition to shampoo and conditioner, they leave you toothpaste!
Eh:
— This place is hard to find. If you miss the tiny «Hyatt Place Dr» sign behind County Line BBQ, you’ll be driving around on the access roads for a while. It’s the only entrance/​exit.
— Our TV wasn’t working.
— The gym is two treadmills, an elliptical and a bike. No weights.
This is the second Hyatt Place I’ve stayed at. I had great experiences at both. Overall, I think this place is a great deal!

If this hotel was downtown, the rooms would be exorbitantly expensive; however, considering it is out by the medical center, you can score a sweet suite (sweet suite, ha ha) for about $ 100. Nice! I am giving the hotel 5 stars not because it is a 5 star hotel, but because for the price, it is a great deal.
We had some family coming from out of town that couldn’t squeeze into our apartment, so we decided to stay at Hyatt Place for the weekend, namely because all the men folk got excited about the big screen LCD screens in each room. I was impressed with the room because I was expecting just a bedroom and a TV, but they have a kitchen/​office/​sofa area in each room too. This area was pretty large and had a long sofa as well as a large ottoman and a nice desk chair. Perfect for gathering around the flat-​screen!
My mother-​in-​law is Diabetic, so she needs a working refrigerator in her hotel room. She didn’t have any problem with the fridge, as has happened before elsewhere.
We also hit up their pool, which was nice, although a little colder and smaller than the one at our apartment building. The breakfast was pretty good and offered cereal, waffles, fresh fruit and toast. They did have an automated check-​in and check-​out system, which was confusing and then proceeded to completely shut down, but the lady at the front jumped in to save us from technological frustrations.
If you have a car, I would recommend staying some place a little out of the city and driving in. We were only 10 minutes away and got a nice room for a good price. Overall, Hyatt Place is a great hotel to spend a night and definitely a good value for your money.

3.5 stars. Yet another addition to this solid «modern elegance» subset of the Hyatt chain. The photos and descriptions of the amenities and rooms are spot-​on on the Hyatt Place website (
).
Free parking, free wireless internet (rooms and lobby), and complimentary continental breakfast are all welcome features. The 42-​inch LCD TV is also a big winner — you can swivel it so you can watch while on the large sectional sofa or in the comfy bed surrounded by at least 5 pillows (pillow addicts, come get your fix here).
The style vibe is geared to a younger hip crowd — efficient, modern, with some retro touches thrown in. But, during my visit this weekend, there was diversity: solo travelers, older and young couples, girlfriends, families, and even a European tourist family (who let them in?).
The staff are all young and eager to do a good job. Despite my request to be placed away from the elevator, the front desk gal assigned me to the room smack dab in front of it. I was too tired from my crack o’dawn car trip to trudge back down to change rooms plus I think her cheer would have deflated like a soufflé had I done this. So, I gutted it out since I was there just for the night.
During breakfast (630 — 930 AM weekdays, 7−10AM Sat/​Sun) today, they seemed to have all hands on deck to make sure the buffet went off without a hitch and to bus tables. No less than 5 staff members were noticed working. Hot items, such as eggs or bacon, is an extra fee and prepared to order. The free buffet had fresh fruit (pineapple, cantaloupe, and honeydew melon), orange and apple juice (not from concentrate), cereal, yogurt, milk, English muffins, and bagels. Starbucks coffee was free and freely available, too.
Location is convenient to Fiesta Texas and to all other points in SA. Small quibble: they need at least one towel hook in the bath. Otherwise, you’re draping it on the work chair or on the cabinet. Check out the Hyatt webpage for specials, too.