Dillard’s North Star Mall

This is for Armando who assisted with opening a charge account great customer service! Armando went above and beyond his effort to inquire more info with a phone call was all it took… initially my app was declined. Great employee!

I always hate the service at Dillard’s but yet I still return. I really need to stop even going on here. The staff always seems to think they’re better than anyone that walks in their doors and they’re always always always too busy chatting away with each other to care about their paying patrons. Bad customer service is one of my biggest pet peeves. Having worked in customer service for as long as I can remember, I have zero tolerance for bad service. What happened to greeting people when they come in the door, asking if they need assistance, being ready to provide a dressing room instead of having a customer hunt you down and a simple smile and thank you when a customer pays? Perhaps I’m asking too much. Apparently Dillard’s doesn’t have those standards. It’s never any different at any of their other locations so honestly I’ll blame corporate for the lack of training.
Why waste my money here if they don’t appreciate it? I’ll take my business elsewhere.

Dillard’s is one of those stores that will aways be there. It has clothes, for every season and category. The only complaint I have is the price sure there not over priced but there really no deal. Also I have to complain about there shoe suggestion. It had to be the worst. Barely any shoes for children, and when it did have shoes they were UGLY all caps! IF you need shoes go to Journeys.

This review is for Jacklyn at the Lancome counter. Talk about great service and expertise! She was so sweet and didn’t make me feel like I was dumb for asking makeup questions. She picked out a great blush and found me a great set of brushes in my price range. She also helped me find a great brow pencil. While she did my brows, she kept a great conservation and made the shopping experience very customer oriented and friendly. I will def look for Jacklyn s guidance on my next makeup run :)

Where did all of the sales clerks go?
We went here on a weeknight to pick up a men’s dress shirt. Although there were two people working the area, neither of them bothered to help us find a particular size or style. If they are going to sell $ 150 shirts, they should have someone working to help find sizes, etc.
The bad service probably has doubly affected my bad opinion of the store, but it is also over-​crowded with merchandise. The lighting is poor and décor feels dated.
They used to have an outstanding shoe department, but after my experience, I won’t seek it out.

What a joke! This store is like most department stores but I found that the customer service is terrible. In this day and age, when you can find the same cloths store to store, you would think customer service sets them apart. AND IT DOES. This store in particular needs a face lift of employees; weed out the old and implement something new!

Dillards at North Star Mall is a large deparment store at any large mall. There is no wow factor about much of the store. The quality of the items they sell is great, but the pricing can sometimes throw you off, especially if you are in a rush and do not have time/​energy/​effort to look through all the sales racks (and finding the sales racks is a challenge at times). I often come here to do a once over and see if anything is on sale during the end of the season. Otherwise, my most compulsive spending in on Origin products, which I use and love. I was glad to see that they had them here, and that I did not have to make a trip to La Cantera to refill.
In all of my interactions with employees, they have been nothing short of pleasant and helpful.

Pretty average. Nothing stands out about this store. I much prefer the La Cantera location due to the larger selection and better organization. The staff is friendly in general however. You’re sure to find something decent if you don’t mind having to search a little. Usually this location gets really crowded, as does the rest of the mall, during the weekends so be ready to deal with the swarms of people.

I do not think you need a MBA to understand business and when it is a good time to make a sale. I have been wanting this Jones of New York leather jacket that costs $ 199 at Dillard’s. I noticed the same jacket costs $ 150 on the Jones of New York website, not including the free shipping. So, I thought with the state of our economy I could get the jacket for $ 150.
So, I walked into a nearly dead store on the Thursday night, went to the coat department, found the jacket and tried it on to admire myself in the mirror. I do look good in leather, especially in my leather knee length boots and sweater dress. A sales associate approached me and asked if I needed help. I told her my intentions and the price of the jacket on the Jones of New York website, she mentioned she was not sure if I could get that big of a discount, but she will contact her manager to see. As we were talking the manager walks into the scene. The request was made and her response??? We cannot do it and the reason why the Jones of New York website has the jacket cheaper is they want you to buy directly from them. ???
Am I missing something here? So Dillard’s would rather for me to buy the jacket from Jones of New York and lose a sale? Interesting. Did I mention that she suggested I go try Macy’s? The world has absolutely gone mad! I will write later about my Macy’s experience, it was classic!