Cordova Auto Center

Paid to have 4 new tires (that I brought in) mounted and balanced for my Tundra. Took forever, and when I drove back to my shop, I noticed there were no weights on the rims. They didn’t even freaking balance them! When I went back up there the dude lied and swears he did. Everytime I go this place there is some kind of issue and no one speaks english besides the girl behind the counter and she is rude as hell and on the phone the whole time I’m trying to pay. NEVER AGAIN!!!

Terrible customer service. Waited over 30 minutes to talk to a guy about exhaust work needed on my truck. Other customers who needed tire repairs were going ahead of me. No real effort or concern towards customer satisfaction.

I have to leave a star but they should have nothing. So unprofessional, and complete nitwits on top of it. Ruined my AC which was working fine prior to drop off, couldn’t find my car keys??? Took over an hour to get my car after they called us three times prior saying the car was ready. Each time we went they said «oh I don’t even know where the ticket is.» How do you lose a car! How do you break a fine AC! Total rip off, maybe if you’re one of there «homies» or something they’re cool, but stay far away if you’re not.

This place does not even deserve a star. This place sucks… they need to tell there customers that if they leave their vehicle there they will not receive a quote for almost three days. The plus for this company is that they are open seven days a week which swayed our decision to leave our vehicle there. However the fact that they are open long hours n seven days a week does not matter they take forever just to tell you what’s wrong with it. If u call to check the status they will leave u on hold for more than ten Mins than they will just give u another run around. Than if u actually go to the shop they tell u that they think it is this however it does not seem like they have even looked at the vehicle. Their excuse is they only have two mechanics n they are too busy changing tires. WILL MAYBE A SOLUTION WILL BE TO HIRE more people and have people working on tires n others working on vehicles. This place looks like it is swarming with business but yet they are short staffed. This place seriously needs to close it doors. I would never recommend this place to anyone. If u have more than a week to wait for service that is half ass hour your better off paying a little extra to a place that actually cares about their customers.

In all my years on earth I’ve never been treated so poorly. In march I took my car in to have a compressor replace. Dropped it off in the morning came back that evening not only did they forget about my car, they didn’t even have the part. Which by the way I called twice in advance to make sure they had it ordered. So I had to leave it for two days until the part came in. Fast forward to Aug 8^th, the car is making the same noise it did when the compressor first went out. I take it back to them and they tell me it was a small leak in the compressor and they fixed it but it’s still good. By Friday evening it’s really loud. Take it back that Saturday and Julio says yup compressor bad. But there’s nothing he can do today because their warehouse is closed on Saturdays. Promised to order the part Monday since it’s still under warranty. I call Monday to make sure it’s ordered and guess what? Julio’s off till Thursday and they have know idea what I’m talking about. After going round for round they tell me the part is ordered. Said it would take a few days for the part. Then Tuesday comes and they tell me they need me to bring my car back to the shop so they can take pics of the part. (Well that was the first story I was told) once I asked are you going to repair anymore damage that’s done to the car because you all have me driving it back and forth. Then they decide to tow my car but can’t until the next day. And did I mention I had to rent a car at my own expense because as I was told the owners son had the loaner car and they weren’t going to call him. So here we are Wednesday ⁸⁄₁₃ the tow my car. So I call and ask jasmine the manager wouldn’t it make sense to go up the street to O’Reily’s and pick up the part since the one they put in my car was defective and send me on my way and then they will never have to deal with me again. To which she replied that’s not how we do things around here. To which I said not even for a customer of 15+ years? And she replied yup that’s not how it’s done here. Then later that evening I get a call from her. Guess what? To which I reply what you blew my car up? She says NO your car is ready. So I pick up my car however I feel that was a fast turn around after the week + hassle they gave me. And I wonder. So unless you want to be treated like a second class citizen I suggest you take your car somewhere else for repairs. A customer of over 15+ years and this was how I was treated. And guess what the compressor still isn’t fixed correctly.

Had our truck towed after blowing a tire. They were friendly, fast and efficient. Open on Sundays too which is an added bonus.

These people have no idea what they are doing! Julio charged me 5 bills to «mickey mouse» my car. Took it back the same day and another mechanic that works there took a look and had no idea why the first guy cut some hoses. He apologized but said I had to have Julio explain because he couldn’t figure out what was done.
This place is a fu@king joke!

I took in my truck and got a bid in Dec. Louis spend few hours giving me a free bid. I went bought all the stuff he recommended, and they were going to charge me labor. I took bid from several mechanic. I choose them hoping they would care about there name. I have a older truck and had steering problem. He did not install half the item I bought, I paid 550 for labor and my steering is still unsafe. Offcourse I took it back and then Louis was not very nice. Try to just manipulate and keep saying he is trying to save me money. Took it back third time and they realign the truck but the problem is not resolve. First he can not speak English and he was acting rude. His help and the front girl try to explain and assure they will take care of me. With all the question they told me I need a gear box and steering nut changed. Louis and his help told me he will look in junk yard and give me price. Never heard from them. I took my truck in Dec for the bid and then I waited for the time to slow down and brought back in Jan, I don’t think they care. They just want to make there money. I called to talk to the owner/​manager and I have not received a call. The only thing I want to tell him is please donate the money I paid to drill a water well or plant a garden in Mexico. This is so sad, there people are blinded to became rich. They are working very hard to just do sloppy work which is useless as I don’t want to get in an accident because mechanic just took my money to swap new parts but the truck is not good.

1s time. Went to get a wheel replaced. Even though they measured my old rim, when I went home and placed the new rim, it did not fit the car-​lugs matched but but it didn’t sit properly. Returned it and this time they gave me one that did fit.
2^nd time I went, I left the car there overnight to have them replace a strut and get an alignment. They were able to complete it in one day and quote me half what others were going to charge me.
So far so good.
P. s. if you have to wait for your vehicle, Erick’s tacos is on the left and Tacos El Regio on the right.

I took my car in on Saturday to have the shifter cable replaced, it wasn’t ready until Tuesday afternoon and when I went to pick it up the driver side window wouldn’t roll up. When I went back in they tried to tell me that it was down when I brought it in and then when I told them that wasn’t possible they tried to say the guy that towed it rolled my Windows down even though I was there when it got dropped off. Finally they «looked» at it and came back to me 30 minutes later and said the switch was bad even though I haven’t had problems with it before. They rolled the window up and said they couldn’t do anything else. I needed a car so I had to take it back, I will never go there again.

This the worst place to take your vehicle. You take your vehicle in and then when you get your vehicle back. It will not work right or parts will be missing off your vehicle. I went in for a water pump to be replaced. More than three times first time they did not replace it. And the following day my timing belt came off. Those people do not know how to work on vehicles.

Never again