Christus Santa Rosa Hospital – Westover Hills

Wonderful people and wonderful service. Came in after a nasty gall attack and while it was slow at first once they identified the problem things picked up real fast. My gall bladder had stones in it and what was slipping through was interfering with my pancreas causing pancreatitis. I was scheduled for surgery which ended with success fixing the problem. The staff have been nothing but wonderful to me making sure my needs were met and I felt respected and a valued patient.

medical building 1. dr. eric bernstein office. i have actually never seen the doctor always a p.a. it has now been 3 + weeks and several phone calls later and i still have not received a call back or meds. i now have ear infections in both ears and have to try to get into another doctors office. this is the 3^rd issue i’ve had and when you try an explain all they want to do is set you up for another appointment when you already paid for the appointment that they did not do anything!!! really it is a bad merry go round. they are rude and unprofessional.

HORRIBLE!!! I wouldn’t wish this place on my worst enemy!!! I don’t want to give it ANY STARS! I came in with a concussion along with being delirious, dizzy, n/​v, severe migraine and confusion. They took people with scrapes on their hand before the more serious patients. COMPLETELY UNORGANIZED. So far I have been here 6 hours and have yet to be seen. SIX HOURS!!! That is absolutely uncalled for. The only reason I am still here is because I’ve waited already 6 hours so I might as well see it through. But you can bet your sweet arse I will NEVER EVER EVER come here again!!! The first time I came here I didn’t wait long but the care was subpar at best! And no one communicated with anyone and they booted me out as quickly as they could because it was shift change. I was EXTREMELY dehydrated and they didn’t even give me a bag of IV saline to help hydrate me just because they wanted to get rid of people as quickly as they could. Awful awful awful place! I never write reviews on places but this was by far warran

We have been in ICU 8 days now. Everyone has been attentive, genuine and wonderfully caring. The doctors have explained the good, the bad and the ugly. For an unpleasant experience the staff has made our stay palatable. We have had numerous meals in the cafeteria and the food was reasonably priced and tasty.

I agree, it’s never a good thing to go to the emergency room, but I had to take my wife in on Labor Day Weekend due to breathing difficulty. It was crowded that night, and I thought we would be there for hours. But she was in the back getting tended to within 15 minutes! They did a slew of tests and treatments including chest x-​rays, CT scan, bloodwork, oxygen, and a breathing treatment, all in the first 45 minutes! She ended up getting admitted to the hospital that night.
All in all, we received prompt professional service, and I would recommend this ER to a friend or family member needing emergency care.

Stood at the front intake window for literally 4min until Araceli ER tech acknowledged my presence and gave me a clipboard to fill out. You would think they would place certain staff in areas away from patient care if it is beyond them. Disappointing.

Staff was EXTREMELY rude. Waited for TEN HOURS to be seen. They did blood work and they forgot to get another vile of blood so they had to draw blood twice. And when they but my IV in it was extremely messy, didn’t even bother to clean it up, also he blew a vain and I told him it hurt really badly and his response was «as long as it isn’t me».

I have come to this ER twice now in the past year and things are still horrible. I am familiar with waiting in the ER. I understand that some patients need «urgent» care. However, it is unacceptable to show up to the ER and wait for an EKG for 45 minutes before being seen by the triage nurse. I have been here for 2.5 hrs now… still waiting to be seen. The worst part is that it’s not busy. There were four people here when I arrived. If you really need urgent medical care, I recommend you go to a real hospital!

It never is a good thing to have to check someone into the emergency room. Before I write this I will note that I have a clear mindset under emotional or stressful situations and I let professionalism along with training to act. I have been in the Army for 3 years so far and this is how I was trained to act.
The patient is a family member of mine and I had brought her to the ER saw the clear check in sign and gave the basic info which was only half a page. Too easy. 5 mins later we get called and I bring her on a wheel chair to the triage room. The patient is in deep pain, semi vomiting and is speaking extremely soft. I had asked for a wheel chair and the nurse pointed at one in front of me saying it’s right there while standing by her door. My reaction to this was perhaps it was someone else’s wheel chair. I did not assume it was free as it was near some chairs. No matter, I grabbed it and wheeled it to her sat her down and heard the nurse said again it was near me. I just simply dodged this remark from her as priority of the patient is more imminent. So I had wheeled her to triage and the patient began answering questions. The tone of the nurse was not snobby or impolite, it was her choice of words towards the situation that raised some flags on professionalism. It was time for previous medical history and the patient replied with the history and year. The nurse had said I don’t care about the year. Again her attitude was not snobby or rude it was just unnecessary especially when she was responding weakly. Besides these instances she performed her job well and in a very swift manner.
Fast forwarding, the other medical staff members were definitely compassionate and caring towards the way I would have imagined it to be. Extremely professional and sympathetic towards any situation.

Electronically checked in via their website.
It worked like clock work!!!
Walked in waited only 10 min
They got me in
I was seen by a doctor & sent on my way!!!
Staff is very nice & helpful
Waiting area is clean & neat

Unfortunately, I had to visit the ER one night because I was having severe pain in my abdomen and a fever of 104+. I got there, signed in, and was told it would be a 20 min wait and the guy at the front desk was rude and did not seem to care about anyone or anything. Well I had gotten there at 9:00 and at 10ish was taken back to get asked what was wrong with me. They took my temp and saw it was high and just gave me plain Tylonol and we were told we were just waiting for a room. Like I said I had gotten there at 9pm and
I did not get into a room until 2:30am!!! That is ridiculous!
After getting a quick exam and blood work, turns out I had a severe kidney infection.
All in all it was just a terrible ER expirience. The wait was incredibly long. I arrived at 9pm and did not get discharged until 6:30am!!!
For being a relitively new hospital, it is not opperated very well.
In case of an emergency I will not be attending this ER again.

Needed to go to the Emergency Room for a matter that couldn’t wait another 2 weeks for the scheduled appointment. I called Christus Santa Rosa’s ER and asked a few questions. What’s nice is you can digitally «sign in» on the internet — just go to their website. However, I was told that they had nobody in their waiting room and just to come on in.
Upon arrival we walked right up to the counter, were give just 1 page to complete which was very easy and did not necessitate pulling out your insurance card and all that jazz. Once we returned the paperwork we were called back in less than 5 minutes. The waiting room had about a ½ dozen people by this time but I’m guessing they were there for moral support of a loved one already being treated.
Vitals were taken, a few questions asked, and we were whisked to one of the rooms. After filling the bottle to the requisite line, we waited in the room for about 10 minutes. The nurse checked in after the first 5 and told us the doctor would be in shortly. The doctor listened to all we had to say, and did so without the «hurry up because I have other patients waiting or a cup of coffee getting cold» look on his face.
At this point, he felt he did not require a physical evaluation so he sent the sample to the lab and put an order in at the pharmacy for an ointment. He then departed and we began our longest wait of the visit — about an hour and 20 minutes of just sitting in the room. However, to Christus Santa Rosa’s credit, they have excellent WiFi (although it slows in the back rooms like where we were) and the room had a TV.
The nurse came back after an hour and informed us that the delay was due to the lab performing the tests the doctor requested. Once the tests were in, so was the doctor. he explained a few things, listened patiently, explained why he thought his prescribed ointment is the best guess for the issue and what to do next. He even offered up another prescription for pain.
Check out took all of about 5 minutes with half of that time due to the computer being slow. The woman stood next to us at the counter and had us sign the required documents. We didn’t fill out a thing, really — she did. She then took our payment, copied our insurance card and ID, and we were on our way. In all, in and out in about one hour and fifty minutes, give or take. Not too shabby for an ER visit.
I’d definitely recommend Christus Santa Rosa’s ER. Keep in mind that my experience may have been unusual due to the low patient load. The entire staff was very kind, never seemed to be in a rush with us, listened attentively, and answered all our questions. Great job. Let’s hope the ointment works…

I’ve been waiting in the emergency since 10:45am and it is now 5:00pm and I’m still here. They called in just about everyone that came after me, but kept telling me I was next in line. They finally called me to the back at 4:00pm.Saw the doctor at 4:45pm.They had drawn my blood, took x-​ray, and blood pressure when I got here at 10:45am.Test results were in 30 minutes after. They could have pull me to the side and told me my results, but they said no I have to be in a room. I have never been in an emergency hospital room this long. This is ridiculous. They finally Discharged me at 6:00pm.This hospital sucks. I hope I never have to come here again.

Fellow Unilocaler and girlfriend, Drea D. took me here last night for a head injury after being referred by Texas MedClinic on 151. I will try to write this review as best as I can however I do not remember what exactly happened. I do know that the staff at the emergency room was very nice, as most usually are rude and snappy. At least they were when I lived in North Carolina and Florida. But here the receptionists were polite and professional. So here is what I can tell you from what I remember:
Drea told me I had fell in the shower and hit my head. The next day she took me to the ER after being referred by Urgent Care. We arrived around 6:30pm and I am guessing I was discharged around 10pm. During that time I saw Dr. Chapa, who was an actual medical doctor, not a P.A. A LPN took my vitals and had a med tech give me an EKG, take blood/​urine samples. They were all very friendly and then I was taken to get a CT scan to check for abnormalities in my brain. The guy that did the CT scan was very nice and helped me get out of the bed for the CT scan. The results for everything as explained by Dr. Chapa came back normal. They have no idea why I passed out since nobody was around except my girlfriend, who found me like that when she heard me fall. So the blood work was done to rule out anemia. My electrolytes were low and I was dehydrated. The EKG didn’t show signs of abnormalities but I was referred to a cardiologist to see if I have heart palpitations. They said my memory is messed up because they do not know how long I was passed out for. Depending on how long I was passed out could determine how long my brain lacked oxygen. But then again, nobody knows.
So with all that, I was discharged and given medication for a concussion which was listed as I had a mild traumatic brain injury. Told to come back if I keep having memory/​confusion issues, pass out again, or if vomiting continues.
But here is the part that you should also know… I do not have insurance. I thought I did from my company I work with but apparently I did not have enough hours, so I was not eligible. They were friendly at the check-​out desk about it though and did not give me a hard time. I know the bill is going to be crazy outrageous but now my girlfriend can have peace of mind that I am not suffering from internal bleeding or whatever her and my boss were thinking of.
The friendliness, cleanliness, and overall wait time for this place is what gave it 5 stars. If for some reason I have to go back to an ER, I am definitely coming here. Hopefully, I will have insurance now because I am getting it through the AF Reserves.

I’ve had two occasions to visit this facility in the last two years, once for a routine procedure and four days ago to the ER with my mom after she fell. She came in by ambulance so she was taken immediately to an exam room and my sisters and I were allowed to be in the room while she was assessed. Everyone was very professional and showed great care and kindness to a little old lady having a pretty tough day. The process was very lengthy; 8 hours from arrival to admission but I cannot complain about the care she received. She was settled into a very nice private room by 1130pm (arrived at the ER at 4pm) and spent most of the next day being further assessed by therapists and doctors. Each one of them was very nice and explained everything in detail and answered all our questions without burying us in medical jargon. No one ever wants to go to the ER but if you have to this one provides satisfactory care and the staff were all very kind and caring.

Been to this ER 3 times in the past 2 years. Triage is horrible-​you could die in the lobby and 3 hours later the nurse asking for your insurance information would finally call your name. Went in there with elderly mother, who had fallen and 6 hours later we were finally seen and told we should be putting ice on the hematoma and it was not broken. Last year the service was much better but there was blood and there were chest pains and we were seen quickly. This year in the lobby, there were people throwing up, people with broken bones and in PAIN and each of them still waited a good 5 hours to be tended. I realize there are alot of people to see, but…

This is the closest hospital to my home, and unfortunately we have had to go up there 3 times in 2 years. It is a nice, clean, new facility, but it is always filled with the uninsured who are trying to use the ER in place of a primary care. Mild fever and cold symptoms should not be clogging up the ER. However, because of the large volume of patients, a long wait seems inevitable. The first two times we went were for family members that were having severe, disabling, abdominal pain. It took 3 hours to get triaged, then another 3 hours to be taken to the back. Turns out he had diverticulitis and could have ruptured a bowel at any time.
Most recently another family member broke her arm and it took a total of 8 hours for her to be treated and discharged. Almost 3 hours to be triaged as well. Overall, the next time we require an ER instead of an urgent care we will be headed elsewhere.
Unfortunately, I don’t think any of the medical center ERs will be any better. Thanks to Obamacare, I only see it getting worse since there will be a shortage of primary care providers for the supply of patients coming into the system.
The nurses have always been great, but wish it was a bit faster and efficient.

Unfortunately, my husband and I had to visit the ER at 3am on a Sunday because he had severe pain in his knee. We were seen after an hour when they took his blood pressure and admitted him. Then about another hour later he was taken for x-​rays. About an hour and a half after that he was taken to the back and put in a room. Dr. Patel saw us soon after and explained the diagnosis. She prescribed some meds and wrapped his knee. About two hours later, he was discharged. We were there a total of 7 hours which, while not at all quick, isn’t bad as far as ER wait time goes.
Now I can’t really call myself an ER expert because I’ve only been once before (at Southwest General of all places) but I was really impressed with the staff and the hospital itself was clean and comfortable, or as comfortable as an ER room can be. It’s not a place I hope to come back to but it’s nice knowing that we have a place near us where we feel comfortable going in case of an emergency.

This hospital is wonderful! With easy access on my side of town, I prefer medical care here over the Medical Center any day. Parking is never an issue and there’s no cost either. I have experienced only genuine niceness from medical staff and doctors. The facility is modern, new and very clean, now with more service and coverage coming soon with Plaza II currently under construction.

As our city continues to grow exponentially with the influx of retirees, transplanted northerners, and relocating companies, the need for medical facilities outside of the Med Center has grown along with it. Two years ago, during the height of the housing boom, I learned that my zip code of 78 253 was the fastest growing area in the state. With that growth has arrived our first of many hospitals to come in the Sea World area.
Christus Santa Rosa has opened up the first full service hospital in the community which offers a wide range of services from ambulatory emergency to maternity in their mother-​baby unit. From what I understand they have already delivered over 100 babies here since the opening on Sept. 30. I have posted a link to the newsletter as well for viewing.
The Sea World area 151 corridor will soon be home to a busting Medical Center and all of the support business that will follow to provide a welcome boost to the local economy. Construction is already well underway for the Baptist Medical Center across the Highway and soon I expect we will see many more. A great sign for the care and well being of our local residents who no longer have to travel to the Babcock area for these services.