Elite Care 24 Hour Emergency Room

Husband had paralyzingly back spasms and was referred here by a friend. This place is great for several reasons:
–very fast, no wait when we came in and doctor promptly saw us within minutes after we got into a room.
–polite staff nurses, dr, everyone
–VERY clean and very comfortable facilities
–nice and knowledgeable physician who explained everything to us in detail (Dr. spitz).
We have been to a couple ERs for this situation in the past and this has been by far the best experience. This is actually one of the best experiences with any dr, let alone one in an ER. We are blown away by the quality of care. In the case of an emergency we will be back here for sure!

Everything you want out of a doctors office, especially in an emergency. Came here because I wasn’t feeling well and they took care of me right away. No wait time, the facilities are gorgeous, and they make sure the patient experience is pleasant with snacks and coffee, water, Gatorade are all available.
The people treating you are MDs, equipment is new, clean, and they accept most private insurance.
I was super impressed with everyone at the facility and my experience there was absolutely a 5-​star experience. I highly recommend!

VERY nice staff and nice facility! I appreciate all the help and care they provided me. They made my tough situation easier. Dr. Terpolilli ill and his wonderful nurses were very knowledgable and sit down and explain everything to you. Highly recommend!

Staff top notch. Almost no wait at all. But…3 months later got the bill…1454 due after insurance !!! Insane. 1700 for the visit. 1800 for cat scan !?! Plus other fees. Will be last time I go here for sure

Very clean place. Everyone there was courteous, Respectful and a professional staff! There was NO WAITING with snacks, drinks and a flat screen with Directv. I took my daughter there and I highly recommend this place for emergency care.

No wait! Amazing staff. Very clean. I even got a followup phone call from a doctor two days later.
Note*** this is a full emergency room and charges accordingly, unlike a urgent care clinic.

I rarely have the need to visit an emergency care clinic, but with a facility and staff like this it will be hard to stay away. I went in with some back pain I had for a couple of days. There was no wait but even if there was I wouldn’t have mind since there are comfortable sofas, snacks and a large tv there to pass the time. I was called back quickly and before I could get settled Dr. Garza showed up to evaluate me he was very friendly and thorough. Next I met the nurse Phillip he was also really friendly, even though he gave me a shot, I felt extremely comfortable speaking with all the staff and I left feeling better and confident with the diagnosis.
I will definitely be returning whenever I or my family has a need for emergency care.
Follow up–
Since my visit my pain has gone away and the staff was nice enough to call the next day to see how I was doing. Yesterday in the mail I received a nice «Thank You» card. A person can go anywhere to be cared for but this place combines great medical care with excellent customer service. That is a rare combination to find nowadays.

Our wait to see Dr. Spitz was minimal. I took my 6yr old daughter here because of the convenient hours and location. I did not have the flexibility of waiting for my daughter’s pediatric doctor’s office to be open. Nor did I have flexibility to wait at another pediatric urgent care clinic where the wait can be ridiculous. The entire staff was very courteous and friendly. My daughter was at ease and Dr. Spitz and the nurse were very informative. It’s rare that I have a pleasant experience at urgent clinics or emergency care centers. Elite Care Center located on Bandera Rd. has left such a good impression that I will most definitely recommend to friends and family.

There was almost no waiting before my infant son saw a doctor. The facility was clean. I was offered some bottled water. The hospital gown had cute sesame street characters on it and my son was given a toy to play with and keep.

I don’t remember the name of the nurse, but I wish I did because he was the nicest I had dealt with in all my medical history. He was friendly and good at putting my son at ease.
This is a full service hospital and not an urgent care service. Be prepared for hospital pricing.

Great service in a clean, attractive facility. I walked right in and was seen right away by the attentive staff. Miles better than the hospital ER where waiting hours isn’t unusual. Dr. Spitz and the staff of nurses and techs kept us well-​informed and comfortable. Yeah, I’ve got pneumonia, but at least I got hassle-​free medical care to balance it out. Highly recommended.