Animal Emergency Room

If I could give negative stars I would. I can’t even think back to that night when I stupidly took my dog there it was the scariest thing in the world. My poor dog had been throwing up all night and I really needed a vet to tell me she would be okay so we get to this place and the older man that was at the desk begins to talk about CPR on my dog and starts telling me that 2 out of 5 dogs don’t make it:’/ I really needed answers so I sat down and began to fill out the paper. After sitting next to a lady that looked like she had been crying the nurse comes and takes my dog from me and doesn’t allow me to go back there with her. That’s not all the older man out of nowhere begins to tell everyone that 19 dogs bad not made it home just that week alone!!! I quickly stood up and walked by the door where they had taken my dog and even more shocking my dog had been feeling weak and tired and the nurses in the back room where yelling at her I mean are you serious!!! They were tugging at her and pulling her it was too much I took my dog out of that place as fast as I could I cant believe this place is still open!!!

Very awesome staff! Couldn’t have asked for better. Brought my dog in last night about 8:30pm, left within an hour. They saw us right away. The entire staff, especially Gretchen were very nice, professional and knowledgable. They also have a friendly cat that just lounges there. She was like a de-​stressor for us. Affordable bill considering it is was an emergency visit. Will definitely come back again in case anything happens in the future.

Thank you so much for your care for our precious baby. We know u did everything you could for him. We know the doctor even stayed past her shift to meet with us. This clinic is amazing and caring from the receptionist to the doctor. This is the second emergency we have brought to them and both times were treated with respect and such kindness. Always go here for an emergency. That’s what they do here. Raider was in good hands but his time here ended way too soon. This clinic did everything they could to help him.

They were wonderful. After a terrible experience at Becker, I came across the street to the animal emergency room. The kind man at the desk explained the process and immediately took my pup to the back to see the vet for an initial exam. The vet spoke with me about the testing that she suggested. She even suggested breaking it down and doing certain tests first based on her suspected diagnosis to try to save me some money. The prices were fair for a 2am weekend visit and the care was prompt. My pup turned out to be sicker than I had realized. We are very lucky we found such great care!

I am so grateful for the staff at Animal E.R. On Saturday, I woke up to find my kitty yowling in pain. I immediately looked up a place online and found this place. After calling to find out exactly where they were located, I rushed him over there. From the phone call alone, the staff was prepared to receive my little buddy. The attending vet was very helpful, explaining what was happening to my cat and what needed to be done. I was also informed about the cost associated with the procedures required. In addition, while I waited in the lobby, I got to play with their two lobby kitties, which comforted me.
It was pricey, but hey, that’s the cost of pet ownership. If you’re not willing to fork over money when they get sick, you shouldn’t own a pet.
The only complaint I have is that the location is kind of difficult to see. I passed it two or three times before finding it. Other than that, I am so glad that I found this place!

WOW is all I have to say! I’ve dealt with emergency hospitals a lot unfortunately having two dogs and two cats but this one is by far one of my favorite places. First of all the prices are very reasonable. The emergency exam fee is LESS than I was charged at my regular vet for an emergency fee. $ 65 is nothing compared to the $ 110 walk in fee I had. All of the testing, X-​rays, ect. Are all very reasonable. The staff was very compassionate and knowledgeable. You may have to wait a little while if there are critical patients but that’s to be expected in any emergency room.
I suggest this place to all people local in San Antonio for all your pets critical needs!

This place is a real dump.
MY DOG WAS INJURED AT «GREEN DOG DOG DAY CARE» (see review of them)
They told me this was the emergency room they would take him to.
i got there before my dog did and was immediately put off by the facility and the staff. i walked in alone-​the receptionist told me to go get my animal… i explained i was meeting them there and they had not arrived yet– so he handed me a form to fill out that included ss# and drivers license number as a requirement to be seen. i explained i would be paying with a credit card and there was no need for that information– he insisted the drivers license number WAS required. i refused saying that i would show them my license to confirm the cc was mine but i would not allow them to take the number down. he went to the back room– i guess to ask if it was okay. they decided it was i suppose since it was not mentioned again.
my dog was finally brought to this facility by the doggy day care staff.
i started to notice as i was waiting the place was filthy. it stunk like anal glands. the floors were dirty, there was poop on the bathroom –type throw rug in front of the door, (diarrhea?) and honestly, with out getting too personal– I wondered why the staff all seemed so «tweaky.»
i tried to keep an open mind, i admit i must be VERY discerning person because i expect things in medical facilities to be clean and the staff to be professional.
when the first male tech came out to «triage» my dog he announced «that’s not life threatening– you’ll need to wait a while!” — uh okay. so we waited.
the second staff member came out to get my dog for vitals and of course he was frightened, so my dog barked at the man who literally shouted «hey!» at my injured animal in a very gruff voice. i made up an excuse for the dog, «he does not know anyone with a beard.» so he left. we waited… eventually a woman came out to get my dog for vitals and said she would take him to the back room for this. i requested since my dog was so scared that they wait and do it when we got into a room… so i waited, and waited.
finally a very «nervous?» female tech came and got us. we went into the room and she explained «since we are so nice we will take the dog’s vital signs in here, not in the back room» — i held my tongue. she took his vital signs with out the aid of a stethoscope and noted the numbers ON A KLEENEX!!! (i could not make this up if i tried!) again, everything inside me was telling me to get out of there, but not wanting to be rude, i waited for the doctor.
the doctor came in, never introduced herself, but proceeded to say they needed to do general anesthesia to give my dog stitches. i was shocked. i asked, really? is that normal procedure? she looked at me like i was a fool and rolled her eyes… her reply? «uh… yeah!» she essentially said «DUH!?» i agreed he needed stitches but general anesthesia was not needed. she left and the original girl who used a Kleenex as her patient form came in with an estimate sheet.
the estimate for treatment was between $ 480. and $ 695. she asked which one i would like to pay. i said, I would like to pay what it costs, it does not matter how much it will be. just treat him and i’ll pay whatever it is. «no, you have to pay one of these amounts before we will treat him. if you pick the smaller amount and it turns out to be more we will charge you again, if you pick the larger one and it turns out to be less we will refund your card.»
I explained i was very accustomed to the «estimate» procedure of emergency vet care and i usually signed an agreement to pay somewhere in a specified range, they treated the animal and then i pay the actual costs. «no, that’s not how we do it here.»
i refused this strange policy and said i would happily pay the actual costs but would not do this credit card payment in this way.
she left the room and the vet came back in… the vet explained that since we do not have a previous relationship that was how they were going to do it. pay first. I declined. i asked her if she really expected me to run out with the dog once he was treated with out paying her. she said, «i don’t know you. this is our policy.» i told her i had been to many emergency clinics with my animals over many years and this was the least professional filthiest place i had ever been. i declined all treatment, called our regular vet — left a message and got a call back in 15 minutes (ON A SUNDAY AFTERNOON) she asked me to text her a photo of the injury, i did and she assured me he would be fine until the next morning, and she would stitch him up if i dropped him off before i went to university the next morning. i paid $ 65. for this «office visit» at this filthy place and wasted almost 3 hours.
as a side note: the price was not shocking– i have paid more and i have paid less for emergency vet care– but you think they could have bought some patient folders and bleach if they’re going to charge a «typical» vet emergency fee.

At first, I wasn’t sure what to make of this place. I adopted a pet from SAPA with a broken leg and was sent here for a check up and x-​rays. They were pretty busy all of a sudden with a very sad case and the vet came off as a bit terse when she was meeting with me, however when I came back in to pick up my dog, she had calmed down a bit and was very nice. It’s hard to have a job where you see animal mistreatment and have to keep your cool at the same time. They see a lot of that here and do the best they can for the general public.

I was completely pleased with my experience at Animal Emergency Room. I was seen right away on a Sunday morning. After a brief exam, testing and treatment was explained. My dog had surgery and was monitored overnight. When I picked her up the following day, they fully explained to me her medications, post surgery treatment, and future regarding a diagnosis that will be eventually terminal. I am thankful that AER was there for us when we needed help with our pet.