Becker Animal Hospital

This place is overprice, long wait rude staff. Today I took my I took my pitbull to get checked out because she’s been having upset stomach the doctor first to go they got her wait wrong and then she wanted to charge me $ 540 to do some lab work so fecal work x-​rays they want to do two different type of dewarm and on top of everything she said that my dog had a vaginal discharge and right away she said she need it to do a surgery and take her uterus out. I walk out of that place and took her to another return area to get a second opinion well let’s say that my dog only need some antibiotics for her stomach and nothing else. So please be very careful with what they tell you you dog or cat might need.

The smell, oh god the smell. If 10,000 dogs and cats pooped on the floor of each exam room, and said excrement was used as the floor polish for said rooms, that would pale in comparison to how bad these exam rooms smell. Not to mention they do not take appointments. If you are only picking up your pet you are still put in line behind everyone dropping off a pet/​having surgery, etc. It took 1 ½ hours to pick up our pet. They forgot to call us to let us know he was done after tests were performed. They charge an $ 11 prescription fee if you are getting meds elsewhere. On the upside, the staff and doctors are very friendly and professional.

Animal Hospital is getting a mixed rating from me because although they provide excellent care, the disorganization and inability have respect for your time is abominable. I understand being busy. I understand when it gets chaotic. But if the vet calls you and tells you to come in and you do so right away, and then they just have you standing around for over an hour in the lobby that’s unacceptable to me. We would love to know if your animal need surgery and especially since she’s just coming out of anesthesia from a procedure this morning, I would like to take her home. Standing in the lobby doesn’t do me any good or my daughter, who is extremely concerned of course for her pet. If I respect your time and do what you request, I expect you to have just a little bit of respect for my time as well. Their prices are not bad but not great. Fair. The care my animals receive when they are in with the bed is terrific. But the treatment that I get as a pet owner is below average. I certainly hope they learn the staff to their needs or improve their system. Because what they’re doing now is not working. Unfortunately, it takes away from the traffic vet and the good care because people end up getting fed up thinking their animals are being held hostage.

Please do not take your pets here. There are plenty of different places available to care for your animals. This establishment is all about making money. They are totally detached from the fact that our pets are our family, and not cash cows.

This is a later review, but definitely needs to be done. Earlier this year, January 2016, I took my sisters malnourished Pitbull to Becker to help her find out what’s medically wrong. I was a bit hesitant to take Bandit (Pitbull) here due to some of the reviews, but I’m so glad I did!!! There was quite a few people when we arrived, but I patiently waited in line to check Bandit it. It was much like an ER room at a hospital. I was not going to be happy about wait times, but Bandit was very ill. After I registered Bandit, the staff was concerned for Bandits health and triaged him him immediately and took him back. I was so impressed at the skills the staff has to pick up on that and triage their patients. Everyone was so professional, and very passionate about what they do. I spoke with the tech a few times as he kept me informed of all the next steps. Lastly, I spoke with the doctor who discussed, in detail possible conditions, and different plan of cares to proceed with. The doctor was very professional, and was very thorough and compassionate about Bandits condition. I wish I remembered her name. Then I was referred back to the tech to discuss the options and cost. What I truly loved was that Bandits condition was not curable, but they were compassionate and understanding that we were not ready to say goodbye. We paid for the higher medical cost to help alleviate some of Bandits symptoms to allow time for my sister to say goodbye. It seem to work, for a bit, bandit had a little more energy, but after a few short weeks, Bandit passed away :-(. We then went back to Becker to have bandit cremated and have a paw print of his. Thank you so much, Becker, for the compassion and professionalism!

The first time I took my female cat to get declawed it was ok. But of course I went at 3 am and no one was there. I took the stray we were taking in on Saturday to get declawed and the line was horrendous. Then when we went in to pick him up at 7 pm we didn’t get out of there till 930. There were people that came in after us leaving already. This one lady and I were super pissed because she had been right in front of us and was only picking up meds (she left at the same time we did). I will not be taking either my cats here again. I would rather pay more and go to a nice clinic where my animals are more than just $$$.

Nice people but definitely has the feel of factory. My pup was hospitalized and they invited me to come visit her. «Visit her» was code for prepay the next day of hospitalization. If that’s what you want fine, just don’t be shady about it.

I adopted a cat, and he had mucus coming out of his eyes, they told me it was nothing serious, just to put some eye drops in and he would be fine. A month later he was not fine and I took him back and they charged me $ 800 for an overnight stay and he ended up dying because he had FIP. My roommates cousin is a vet and he called her and described the symptoms and she knew off the bat what the cat had without an examination. THEY HUSTLED ME AND KILLED MY CAT! RIP Charlie

My puppy was hit by a car and had a fractured leg and pelvis, the surgery for her was going to cost $ 1,600. (Which I couldn’t afford) The vet suggested that wrapping her leg and keeping it immobile would have a chance of healing her leg without needing the surgery.
The last time I went to get her leg wrapped when they brought her out to me it didn’t look right, so I mentioned that it didn’t look like it was on very well and they didn’t want to redo it and just said that every vet does is differently. The next day her wrap was slipping off and I had to keep pulling it up & the day after that it slipped off completely. The wrap should’ve lasted more than a day and a half. I took her back in and said I wanted her leg wrapped again and I shouldn’t have to pay for a job that was done shoddy. They refused to rewrap her leg without me paying again (which is overpriced. It’s $ 25 by the way. I got her leg wrapped 5 times –$ 125) and on top of that they’re now saying they need to sedate her to wrap her leg Which is another $ 50! Are you serious? She never needed to be sedated the last 4 times. Becker animal hospital tries to milk money out of your pocket and it seems they don’t even care about your pet. I signed up for the puppy care plan and was charged twice! ($ 57 was charged twice) when I told the boy working there he said the system will «automatically» recognize the charge and automatically refund it. More than a week went by and nothing went back on my card and when I went in they refused to refund it back to me. Also The last time I was there they cut a dogs nail to short and the poor animal was bleeding all over the floor when they returned it to the owner and I heard a cat died during a spay procedure :(
Another instance was when I took my dog for a fecal test (around $ 30) because I found worms in her poop and when they check they claimed to find nothing and when my dog pooped again, worms! I picked them up and put them in a bag and took them back to Becker hospital and they finally gave me medicine.
I decided to stop taking my pets to Becker and took them to another vet office where the surgery is only $ 1,000 & I learned that Becker Animal Hospital shouldn’t have been wrapping my dogs leg for that long because she’s only 4 months and growing fast. So my puppy’s leg muscle starting growing into the shape they had her leg wrapped and she wasn’t going to be able to use her leg anymore and if it didn’t return to normal they’d amputate my puppy’s leg. So now I’m waiting and Thursday I find out if my dog is going to lose her leg because of a vet office that is careless & money hungry. I thought Becker was awesome until they kept ruining every visit I’ve had with them. I’m not spending money over there anymore, Already wasted over $ 1,000 at this place! I don’t recommend it to anybody.

**Update: I washed my dog today (reminder: I picked him up at 11pm Tuesday and washed him around 10 am Wednesday) because he smelled like urine and feces and, low and behold, I had to pick out dried fecal matter from his coat. Which, to me, indicates that my dog went to the bathroom in his crate and not only did he sit in it, but they did not clean him up after. Having worked at a vet clinic myself for over 7 years I can not fully express the disgust and rage that I have at the fact that this place holds such little regard for the well being and comfort of my pet.
I gave this place one star because they actually gave me a full refund for the surgery that never happened… and this is the lowest rating you can givw. I brought my dog in to this hell hole at 7 am on a Monday with no food since he was suppose to be going into surgery that day (according to the man at the counter.) After calling four different time and receiving four different possible pick up dates, the last one telling us 1 – 4 days, we decided that our dog had been through enough and we decided to go rescue him. Not only were we concerned about his welfare, but how can you hold a dog for surgery when you don’t know when his surgery will be? Especially considering the fact that the pets are not suppose to eat for 12 hours prior!!! When we brought him home he peed for a solid 2 minutes, had horrible runny diarrhea (which he has NEVER had following stays at a vet clinic), and scarfed down a bowl of food like he hadn’t eaten since Sunday night. This place may be great for a 24 emergency situation since they claim to not jack up the prices (which is ironic since we found numerous vet clinics just outside the city of San Antonio with MUCH better prices and better service and better reputations) however, I will never EVER bring my dog to this place again for fear of them starving my dog or worst. Do not EVER come here. Oh, did I mention that one of the vet techs told us that it was our fault that we did not realize that it would take 1 – 4 days? When the pamphlet they gave us specifically said he would be ready on noon the next day, as well as being verbally reassured when we dropped him off that this was the case.

Went there to check out the kennel to board my dog. first they told me they couldnt do reservations only on major holidays or for the window suites. I did say i will take the window suite cause i am going out of town and i need a spot for my dog. She wrote my info down and tod me a supervisor will call me back shortly to go over a few things. Nobody called me back in
i did call to cancel and they couldnt even find my info and were very unfriendly on top of that. Not very professional. I will not take my dog there ever.

3.5 stars I’ve always felt the staff was nice and although there are long wait lines I have never felt rushed. Perhaps they are just understaffed. On more than one occasion I have seen blood/​pee on the floor of the lobby. Never had any issues with service or price. A few years back I came here in the middle of the night with a cat of mine that had been run over and was not long for this world and the story doesn’t end happily but they were so kind and even sent me a condolences card.
More recently I bring my two 1yr old 50lb dogs here for baths and I haven’t had any issues other than long long wait times.

5 stars for the staff, none for the vet or experience. I’ve gotten more information about my pet’s condition from Google.
Called in Fri evening looking for a reptile yet. They said a vet would be there at 7. Got there at 830 to stand behind 15 people in line and almost an hour later I find out that there wasn’t a reptile vet there. They gave me a card and told me to come back the next day and I would get seen right away.
Came back the next day and I was seen right away. Except that I don’t feel the vet had much experience with reptiles. She said my reptile doesn’t look bad but actually my reptile is extremely skinny. I also had to point out my reptiles erratic behavior. Obviously the vet is not familiar with my breed. Then she said they would want to run xrays and blood, if they can get blood. But also, with exotics, it doesn’t look good once they get sick. A vet tech came in the room and explained some procedures. The low end of my bill was quoted at $ 266.
I essentially paid $ 60 for an exam of nothing. I had to explain my animal to the vet. She told me nothing about what could be wrong but the outcome may not be good. They would put her intensive care though for a pretty penny.

Just a quick update, my cat ended up passing away shortly after her experience here. Not sure if related, but after multiple attempts to end all communication with Becker I’m still receiving emails about setting up my cats next check up.
The death was hard on my family, the last thing we want is a constant reminder that she is no longer with us.

THEY ALMOST KILLED MY CAT!
Worst place to take your pets. They only want your money. I spent $ 700 and they still couldn’t tell me anything.
The day before Thanksgiving my cat was attacked by two dogs. We took them to Becker. We called before arriving and once we got there we were rushed to a room. That was as much care as they gave. The doctor did some initial diagnoses that my cat just had minor puncture wounds and he would be fine. This did not explain why my cat was limping and wouldn’t eat.
One week later we took him back in to get a check up. He had lost two pounds because he was not eating. The first doctor never gave us a cone so he wouldn’t lick his wounds, his response was if he wants to lick let him. The second doctor on his check up ran more blood work and said «Well, we didn’t find anything different. Here are some stronger pain medications.» She did not show sympathy that my pet was in pain and I was emotionally distraught. She simply gave a cold stare and said well you really need to take these medications because he won’t get better. I RELUCTANTLY TOOK THE MEDICINE AND HE GOT WORSE!
We finally took him to another Pet Hospital at 410 & Broadway and our doctor said «His wounds are extensive and we don’t see very many cats come back from this sever of TISSUE DAMAGE. Which is usually the case with dog attacks on cats.» My cat Miles is a trooper though. He has since been transferred to our new Vet office and he is doing so amazing!
Becker said they would call me to follow up on my complaint. Once I left that office they never gave me, or my pet, a second thought.
My new Vet has called me everyday. Even the emergency Vet at the Hospital called to check up on Miles.
Becker Vets could care less. Not to mention their front desk staff has not organizing methods what so ever. If you are going to be a pet hospital AND a pet resort you should have two different lines for each type of service.

A lot of these reviews seem to rate the vet based on the final diagnosis (death) of their beloved pets. I mean, I get it, I just had to put my second dog to sleep with Becker.
While it is an extremely sad situation, the office does everything they can to be accommodating, considering their walk in only basis, sensitive and empathetic to owners. I do have an issue with the vet giving my dog clearance to come home after his hospitalization when he was clearly sick — actually worse than he was than when he had taken him in.
My biggest critique would be the financing options. I understand that Care Credit is an option and it is a fantastic program. But if someone cannot obtain Care Credit and it suddenly slammed with a $ 1000+ bill, on top of grieving the death of their dog, they should consider a grievance policy with partial payments or something.

I have a pregnant female dog and brought her to Becker for a sonogram and checkup to make confirm the pregnancy. Dr. Caid told us that she was not pregnant after doing the sonogram. I provided the breeding dates and she told me that «by now I would be able to confirm if there were any pups at all» and that Cover Girl was not pregnant. This was devastating as my family has invested thousands in showing our dogs, stud fees, not to mention endless love and hard work to make this breeding happen.
My poor wife was in tears after we left.
Interestingly though, Cover Girl kept getting bigger… and bigger. She had told us that «dogs show signs of pregnancy as part of their natural cycle» which is true… but I took her to another vet for a second opinion at around 63 days when she was expected to give birth.
Much to our shock, This vet did an X-​Ray confirming that she was not only pregnant and due in less than 48 hours, but counted not one, not two, not three, but NINE massive puppies.
I could understand missing a small litter, but missing all NINE puppies? REALLY?
Becker, I expect a full refund. You cost me a lot more in deposits than I paid for that joke of an ultrasound, and now it will be harder to rehome the litter. You also damaged my credibility as a breeder… you’ll never see any of my dogs again and I’m ensuring none of my new puppy parents bring their new pups their either.

While hearing an advertisement on radio for their $ 10 wash, brush and dip, I decided to take my Doberman in for a wash and nail clipping.
Dropped him off around noon and was told to come back at 2:30. I showed up around 3:30p and had to wait 30min to receive my dog back. We loaded up and went back home only to realize that his nails were not clipped and he still smelled funky.
Called Becker immediately to convey my issue. They told me to come back anytime.
Returned the next morning at 9am and returned to pick My Dobi up. Again. Having to wait another ³⁰⁄₄₀ min. They clipped his nails and re bathed him.
They took care of the issue BUT I should not have needed to make another trip to get what I paid for. My dog was in their care for nearly 4 hours and they didn’t do what was paid for.
I will not return to this location for further services.

I hate to pile on ALL the bad reviews this place gets but I can’t help but hope that I can save someone money and time. We took our rabbit in after they said they had a vet on staff that knew small animals. After waiting for HOURS in the middle of the night, he was finally seen and after a $ 600 charge we were told to leave him for the next 24 hours. We picked him up with a sketchy diagnosis never seeing the Vet who made it. The other vet was very nice but was only reading off of notes. Again, we had to wait over an hour just to pick up our pet and everyone in the waiting area was grumpy and not happy about the front desk staff.
While there, I looked them up on Unilocal and saw all the terrible reviews and asked if they ever read was was written here. They didn’t seemed at all concerned and certainly don’t seem to care. Another staff confirmed that they were pretty awful but that they had been trying to improve over the last year. Poster and slogans on the wall aren’t working guys!
We finally had to take our pet to another vet who specialized in exotic (Mission Pet Emergency) where we given far better treatment and care for half the price.
I don’t begrudge anyone a profit but I hate to be overcharged. Nice building, fancy staff uniforms and lots of high markup merchandise in the front area are all there with a focus on business and not customer service or animal care.
Listen to other people and avoid this place if at all possible. I’m sorry we went.

It’s really quite sad how this clinic is deteriorating both in human service and especially animal service. I took my animals to see Dr. Becker when he had his clinic on West Ave. he always was professional & accommodating. But, now it seems almost as if no one cares about you, your feelings or your animals. My poor kitten passed away at BAH July 17, 2015. I received the posted e-​mail (see photos) from BAH asking me to bring Daisy in for a checkup, to which I replied she is deceased & died at your facility!!! Obviously, they didn’t update their records, to which this e-​mail brought me to tears all over again. To this day, I have not received an apology. It’s really a shame how BAH is uncaring & thoughtless. Needless to say, I will never go back!