Thrifty Rent A Car

When we picked up the car, it wasn’t ready and we had to wait even though we were Blue Chip. Others not Blue Chip were receiving their vehicles before us. We were provided a brand new Sonata which was nice. We drove a few hundred miles over 4 days. When we returned the car, there was no attendant at 5:15 am. When we were emailed the receipt, we were charged 13.99 for fuel although we just filled it up. We called the 800 # to have a rep tell us we had to email a dispute to be reviewed although it appears the attendant incorrectly recorded the mileage. If car is driven less than 75 miles, you are automatically charged for fuel. It’s frustrating the «customer service» rep couldn’t help us or take our dispute over the phone. We have no plans to use Thrifty or affiliates in the future.

I planned ahead and reserved my car online before our arrival. Maybe that’s why my experience was so vastly different from the myriad terrible reviews you’ll read below mine.
Our flight arrived at 12:20pm. We trekked through the airport, across the little street thing, and walked right up to the Thrifty counter with no line.
The girl working greeted us immediately, pulled up our reservation, took my ID, credit card, we did the paperwork, and we were holding the keys to our car in 5 minutes flat.
We walked into the parking garage and found our Hyundai with no problems. It was clean, dent free, smelled good inside, and had a full tank of gas.
We opted to return it with a full tank of gas, because it’s just easier. I’m not prepaying when IDK how much we will use.
All in all, it was an enjoyable car rental experience. If my experience when we return our ride is any different, I’ll update my review.

These assholes charged me $ 9.99 per gallon for a total gas recharge of $ 101.90. My total cost for 3 days of renting a small SUV was $ 374.42.
NEVER AGAIN!!! The suck!

From day 1 I’ve always had a Great Experience. I rent about once a month+ and working in Salt Lake for over a year now the service is always exceptional. Chris who helped me from day 1 explained the blue chip program and so When I book online I go straight to Thrifty kiosk in the garage. The entire staff is always professional and efficient. I haven’t missed a Trax or a Flight yet due their fast and efficient work ethic. I am in and out in minutes and the e-​receipts are great. Chris your the Best.
D. Russell

Feb 3 2016 — There are almost no words to describe how terrible Thrifty is at SLC. I’ve had good experiences with them in the past but this one really takes the cake. Are you ready? Strap yourself in. Flying into SLC from NYC. My flight was supposed to get in around 11:30p and I was set to pick up my car at midnight however, my flight was delayed until 1am. So I called Thrifty during a layover and told them that my flight was going to be delayed. They said to call back because the lady working now was leaving at 5pm and she didn’t know how to make a note in the system. So I called back and explained to the other lady at the counter the situation. That I was going to be landing an hour later but still wanted the car. (oh, by the way, I had prepaid for this car…) She said no big deal and that they hold the cars for 24 hours. I got to SLC and went to the counter at 1:03am. Every other rental car company had a person there but Thrifty. Go figure. So I called them and they said they were closed for the night. Closed at 1am… even though that they had my flight info, my phone number, and I had called twice to tell them that I was coming. 180 seconds was too long for them to wait and they would rather strand me in SLC without a car at 1am. So I took a $ 30 über to the hotel and tried like hell to get my money back. I also canceled all my other Thrifty reservations in other locations. I just can’t believe them. Terrible. 666.

I did an upgrade for 4×4 as I was driving into the mountains. They gave me a front-​wheel drive jeep that had summer tires. I got stuck before I even got into the mountains. I had to call a towing truck to get the car off the road. The road-​side assistance from thrifty was useless. From 12 pm till 7:30 pm I was talking to thrifty on the phone and they were supposedly working on the problem to tell me at 7:30 pm that they could not get me out of there. I left the keys with police, arranged my own ride and stayed at the nearest hotel. It costed me 290 for the hotel, 250 for towing truck and 40 bucks to get back to the airport. Thrifty did not admit they made a mistake with the car. The manager didn’t even bother to call back to check if I was alive.

I wish I had read the other reviews earlier. Horrible customer service. What stands out to me, is they don’t even seem to care enough to respond to any of these concerns. Management is absent, and leaves the poor customer service reps to to handle upset customers with no support or proper training.
I booked a compact car for 3 days for $ 115 which seemed like a good deal; they offered to upgrade me to a SUV which I accepted, and was told It would be $ 195. Since I paid for the initial $ 115 by credit card miles, I was told I’d pay the difference of $ 80. The receipt only said $ 195 with no mention of a credit for $ 115, so I specifically asked the rep why that was, and she explained that since it was credit card miles, it would be accounted for on the back end, and I’d only be charged the difference. Now, I find that I“m charged the full $ 195, and they tell me that is the fee for the upgrade, and not the full charge for the SUV. I would’ve never accepted the «up-​sell» for 150% of what I signed up for in teh first place. I call in and they say «sorry our employee mis-​spoke, but there will be no adjustment to your bill». Are you kidding me? You accept that its your fault, but I have to pay for it??? I asked for a Manager, and she says there is no manager or supervisor on stand by, I’m authorized to make final decisions, and hangs up on me!
Buyer Beware; this is the worst customer service experience I’ve had in years from any business!

Hands down the worst customer experience I have ever had. Bottom line: RENTED ME A CAR WITH A DEAD BATTERY AFTER WAITING FOREVER IN LINE, COULDN’T EVEN START IT IN THE LOT AND THEN REFUSED TO GET ME A NEW CAR, CANCELED MY RESERVATION AND CALLED ME A B! TCH. Please read on for details…
The counter is understaffed with employees slowly trying to up-​sell you everything; never mind that there is a long long line and no other rental car counter has a line.
Then the car I was assigned has a dead battery. First I was accused of going to the wrong car, then when the employee confirmed the car was completely dead, he refused to help me; I had to return to the counter for a new car.
Then I return to the rental car counter and ask the single employee working to get her co-​worker that I had just worked with the help me. I’m told no and that I have to return to the back of the line — that’s right, I have to wait all over again because they just rented me a dead car.
Another reviewer noted that they don’t wear name tags — it’s true! I asked the employee who was refusing to help me for her name and she refused. I took out my phone to take a photo and she said, I’ll call the police if you take my photo. Well she wasn’t just threatening me – yes, that’s right! The cops were called because I took her photo. What a great use of public resources! (Don’t worry about me, the cops came over and didn’t care, said that it was a customer service issue and said the agents were wasting their time).
I was made to wait in line all over again and then, cherry on the cake, they refused to give me a car that works because I was being difficult and they canceled the reservation. One hour later, I had zero car and tons of frustration. Thrifty agent called me a «b!tch» at the end of all of it. Pot, meet kettle.
Rented a car from the Budget across the way in under 5 minutes and it was a nicer car. Go there instead.

Terrible terrible customer service. The individual at the counter was trying to scam us. Adding the wrong insurance coverage when we asked for none. The man didn’t wear a name tag otherwise I would name him. I would not suggest using thrifty at this location!

Thrifty is HORRIBLE. Do NOT rent from them at all costs. I came to town for a funeral. It was after midnight when I got to the airport. The car they gave me the back doors wouldn’t open so the attendant gave me another car from the check in area. It was raining and dark. Didn’t notice there was damage to the windshield until the next day when I brought the car back (after the funeral). There was a pea (a bit smaller) size ding in the corner. They tried to charge me $ 300 for that — they replaced the whole windshield when it could have been fixed. They said because I didn’t see it when I left I had to pay for it. I was blackmailed. What they do to you should be criminal.
DISHONEST. DO NOT USE THEM. AVOID AT ALL COSTS. THEY WILL EXTORT YOU.

Filed a complaint to the local BBB and advise everyone with similar experience to do the same (
), takes 2 mins.
This place needs to be shut down. Arrived late at night with pre made reservation, only to be told it’s a Utah law to have present them with a copy of proof of insurance or insurance card for my own car in order to rent from them or buy their insurance. Told them that that is not true since I rented cars multiple times and never heard of something so ridiculous. Troll behind the counter said we won’t rent to you if you don’t want to pay for insurance and I can go rent elsewhere. I said ok then refund the half of payment that thrifty charged already since I booked the car through their site (not 3^rd party), he told me I can call the number and see if they will refund but he is doubtful. Horrible staff that has to regard for business or have the slightest idea of what’s happening and what customer service is. Needless to say making up laws in order to extort extra money for insurance is a scam as such should it be investigated. If anyone else has been charged extra for insurance there because it’s the «law in Utah» go straight ahead and report them. Hertz needs to get a grip and replace the trash they employ at this particular location or they will bring this business down.
Always used Thrifty in other states, after such a shocking scam will never rent from them again.

If there were no stars that would be the rating. Few choices, cars are dirty, staff is rude, they attempt to scare you into every up charge conceivable. Never been treated so poorly at a rental car company.

The guy at the counter asked me 2xs if I heard him when he said $ 13 fee additional per extra driver. I told him I did but that it was ridiculous. Hey THRIFTY, ever hear of «BAIT AND SWITCH»?
Your sales practices a deceptive and unsavory.
Your rental fleet isn’t well cared for … Last time I fall for your routine… Your business model will lead to failure & bankruptcy.

Poor! Car was not clean when I picked it up. There were some door dings and scratches that I wanted noted but was told that it wasn’t necessary. They said that they knew what was wrong and had done their own inspection. Unsettling! Don’t know how they stay in business with this haphazard treatment.

I’d give it zero stars if I could. Worst customer experience with every staff member that my husband and I encountered. I will never rent from this company again.

Everyone seems to have a hit-​by-​an-​uppercut story about this rental agency at SLC airport. Here’s mine. Got a decent rate online, got the counter fairly swiftly. Then, they told me there would be a $ 13 a day charge for any additional drivers on the car besides me.
Really. Really? I’d never seen that before when I’ve rented and wanted another driver to be able to drive the car, and I hope never to see it again.

Thrifty is the worst! Terrible customer service. They do not explain anything and then waste your time. They do not place any value on customer service. I rented a car because I was hit by a drunk driver. I rented it for a month since I thought it would take them that long to repair the car. My car ended up being totaled and I returned it 2 weeks early only to be charged more. Before I knew what was happening they closed the account and said that no one not even the manager could override the situation. I waited over 30 minutes for them to do absolutely nothing for me. The worker should have never closed out the account until I agreed with the charges. Thrifty will NEVER get my business again!!! Do not make the same mistake I made. I only wish I could give 0 stars.

*note* I had previously reviewed this and someone reported my review. I am reposting the content. This review is definitely for Thrifty Rent-​a-​car at Salt Lake City airport. This is my original review:
Never going to rent a car at SLC airport again.
Car we rented had non-​functioning wiper fluid spray. They took off one day.
Booked online for $ 215, ended up paying over $ 500 after taxes, insurance, and «upsale».
Very pushy about upgrading to a 4 wheel drive car since we were skiing, but we didn’t even need it.

Nice enough staff that is oblivious to the tired, dirty Hertz hand me downs. SLC seems worse than most. Cars are dented, tired and dirty. It took 3 tries to get a semi decent, albeit dirty car. I’ll pass next time.

Booked a mystery rental (or something like that) from Travelocity and got a Nissan Versa. Price was cheaper than going through Priceline (PL adds a bunch of surcharges & credit card insurance waivers don’t apply to PL) so I wasn’t expecting much in terms of service. Counter staff was busy but was very friendly to me & people before me so no complaints there.
The kid at the counter gave me some 20% discount coupons for SeeNSki which saved me a few $$$ (online discount is only 15%) and they give out maps (which now a days is rare).
As others have pointed out, their desk is rather chaotic and their location is the farthest away in the parking garage, but if I can save some bucks I’m OK with it.