Hertz Rent A Car

Disappointed. Use Hertz without question because of the lack of odors, smoke, or perfumes in car. This is very important to me. Last time I had a perfume of some sort that supposedly masks other smells. Not good. Not up to Hertz quality.

We had a reservation at the Hertz facility in Murray, Utah. We took a cab there from the airport, but no car was available. We had received no advance notice that there were no cars and were stranded. They are really good at taking your money but not so great at getting you a car when you need it.

I’ve spent the majority of my day trying to resolve an issue with Hertz. Read the paperwork, people. We were totally ripped off by the Hertz company when they slipped us into an upgraded vehicle without asking us. No, I didn’t read the paperwork, and that is totally my fault. Too many years traveling with National, and trusting that what I’m signing agrees with what the agent is telling me. Not so with Hertz. I was traveling with 14 kids, had spent an entire day in an airport, then waited in line for my rental car for almost 2 hours. We finally got our car at almost 2 am, and yes I was too tired to read it word for word. They pushed us into an upgraded vehicle and charged these kids $ 700 extra — without our knowing.

I should begin these comments by saying that for 29 years I have been a dedicated loyal Hertz 5 Star Platinum member, or atleast I was until last week. I often fly weekly and consequently rent cars from Hertz once, sometimes twice a week. I’ve never bickered with their reservation department over prices before.
Last week Hertz advised me that if I wanted to rent a car at SLC airport for 2 days I would need to rent it for the week and I could return it early. When questioned whether my bill would be prorated the Rez agent and later in the conversation, the Rez manager advised me that once I commited for the week it was not their responsibility to find another customer to rent the vehicle for the remaining days of the week and that my charges would be a few dollars shy of $ 700. $ 350 a day is a little steep to rent a Nissan or a Toyota compact car from Hertz or anyone. I was sincerely shocked that after 30 years of my customer loyalty to them, Hertz was pricing their rental cars like a Turkish Bizarre and that the only way I was going to be driving one of their cars was if I stepped up and was among the highest bidders. I did rent the car and returned it after 2 days; I tried reasoning with the return counter agent about my plight and after nearly missing my plane he took pity on my situation and charged me a mere $ 480. Incidentally my reservation simply requested a blue tooth equipped vehicle as I usually request, and my rental vehicle was not Bluetooth.
This is far from the Hertz that I knew and loved. I’m done with Hertz.

I signed back up as a Gold Member prior to arriving at SLC to attend the ST Octane Academy in Tooele. It had been a long time since I last used Hertz so I dropped by the Hertz desk and was quickly given my parking spot info and directions to pick up my car. I was disappointed that the vehicle provided was a VW Beetle and the quote I received was different from what I had reserved. Parking Garage Attendant mentioned to me that the difference was do to the taxes, airport fee, and other charges that resulted in over $ 80+ difference than my initial quote. Only additional attempt to sale additional coverage was to purchase gas at $ 2.11 which I waived and now looking back it would’ve save me a few cents. Return was easy, but make sure to have a gas receipt showing that you filled up nearby so you don’t get hit with a fee for not filling the vehicle all the way up. Given the circumstances on my next trip to SLC I’ll look at another company like Enterprise or Budget that won’t change my quote from what was initially agreed to right as you’re picking up.

The Hertz company took advantage of the school kids by charging unnecessary charges such as fuel charges, emergency insurance, and other surcharges… totaling to $ 753 for 3 days of rental for a small size car at Salt Lake city.
I will be contact this company to fix the issues… if not i will file a law suit against this company.

Perhaps worst site in the Hertz network. Upgrades are rare. Lower-​end cars in Gold Choice stalls. You feel like you’re being ambushed as you pass the Gold Choice counter and they literally run to try to up-​sell you. Cars are typically new and clean, but not checked over well and often have mechanical issues. Several reviewers say don’t rent here unless you’re Club Gold… I am, and am often President’s Circle, and it’s not much better.

I’ve been a gold member for 20 years and this was the worse experience I have had with Hertz. The car steering wheel shook so bad after 55 mph that after a meeting I had to return it to SLC Airport the closest location it took almost an hour to exchange plus the trip back to the airport. This lost time delayed a meeting and had to cancel another. Customer service had very business as normal attitude.

This place is ridiculous. They have a line of 25 people and two people working the desk. Why ask us what time we’re going to pick up the car when you don’t staff accordingly. And I love how the «team lead» is just shadowing people aka standing around instead of jumping on a computer to quicken the line.
Oh and the cherry on top is that the three express rent kiosk here ALL don’t work… Come on hertz you can do better than this… definitely not coming back. I rather walk than deal with this rental place again.

I reserved a «Ford Focus or similar». What I received was a Toyota Yarris. The vehicle was tiny, had no cruise control, and side mirrors had to be manually adjusted.
It is, in my opinion, completely unacceptable to class a Yarris the same as a Focus.

Got a great car, at a great rate with no lines.
Super fast checkin and friendly customer service.

As good as it gets as far as I’m concerned. I left my credit card at home and Alamo would not rent to me without the card to actually swipe. I have a 1 year old who was on his last nerve after 8 hours of travel and we just needed a car. My husband booked a car for us with Hertz. When I checked in and started to explain our situation, Hertz employee John in the SLC terminal saw the frustration, saw our reservation and ushered us right along to our car. He stood in line and dealt with the paper work for us and brought it while I was installing the car seat and packing in the luggage. My return was even better. We had a personal valet that loaded our luggage and walked us to the ticket counter. Such a treat.
Often times it’s not ensuring a problem-​free transaction but rather it’s what an organization does once there are problems. Class act organization. They’ve made a life long customer out of me.

I had asked for a subcompact and the agent tried to get me to take a bigger car. I had reserved the subcompact ahead of time, and I insisted that I wanted the car I had asked for. So I got the car I asked for, but it was filthy with bird excrement on the windows! Agent did not go over the car with me, just sent me out with the keys to get it. Since I was pressed for time, I did not go back in to request a wash, but had to run it through a car wash on my way to a funeral. Not a great experience. Will not rent from Hertz again.

Customer service needs attention.
I am a gold member and my car was not ready when I got to the gold member section. SO, I went inside and watched 3 people behind the counter dither and ignore the line for at least 20 minutes before I left to go back to the gold member area.
They really need to focus on customer service and making sure that they have their act together. After getting the car all went well including the return. Too bad they blew it at the outset.

Not happy with Hertz customer service! I was asked upon picking up my car from the Gold Pavilion if I wanted to purchase fuel through Hertz since that is the default for my business account. I told the Hertz associate that I was using the car for personal use and preferred to bring it back with a full tank. He said he would change that on the contract and I watched him tap away on his device to apparently make the adjustment. He then printed the contract, handed it to me and I went on my way.
When I returned the car the associate checking me out noticed the car was full but I was being charged for fuel. He said he could no longer make the adjustment himself and that someone at the counter could.
I went to the counter thinking it would be an easy process to get the $ 65 charge removed. Instead I was told I should have read my contract and that they would not and could not make the adjustment. When I asked for the manager or someone higher I was told no such person exist. I couldn’t believe there was no one higher than the pimple faced kid at the counter and they wouldn’t give me a contact at corporate to resolve the matter with.
I shouldn’t have to read the fine print of a rental contract to ensure my request to NOT prepay for fuel is met. I specifically told an associate and saw him make some kind of adjustment. If it was not properly adjusted and I had no reason to think it wasn’t, THAT’S HERTZ FAULT!
YOU’VE LOST A LONG STANDING GOLD CUSTOMER HERTZ!!! ALL BECAUSE YOU REFUSED TO REFUND ME $ 65.

Not a great experience. I reserved car online, with the picture looking like a Toyota Camry. When I got there, they immediately said I should upgrade, because what was similar to what I reserved were 2 hatchbacks! When I told them it didn’t match the picture, they first said «that’s an old picture.» They then said I should go by the little info guide that says how many people and bags fit, not the
Pic. So why use pictures if it’s not reliable.
Unfriendly staff as well.

Received our car and it was FILTHY! Tried calling multiple times and left voicemails, but no answer and no returned call. Bandaids and water bottles were left all over the backseat, what looks like marshmallows or vomit also stuck to back set, sticky crumbs EVERYWHERE. I have never been given such a dirty car. Also was given the vehicle half full of gas, but had to return with full tank. Do not use this place!!! RIP OFF

This was a very poor experience with hertz and it really screwed up our 10 day ski trip with 4 other friends.
We planned to drive from Utah to Wyoming to Montana and back.

Upon check in at the counter, the Hertz lady kept trying for 10 minutes to upgrade us. It was quite annoying and a waste of time. We finally told her we had a meeting to get to and are not concerned with the fear of snow because the weather forecasted 65 degrees and sunny all week. After signing away the liability coversage, we waited over 45 minutes even WITH a reservation — what a joke! They asked we wait 15 minutes as they bring up the keys, but it was easily 45 minutes. Then after they called our name, they told us the car they assigned had expired tags and needed to reassign… which means… More waiting. On the plus side, they upgraded us from a mid-​size sedan to a small suv for free (ford escape).
If you’re gonna rent here, DONT, unless you have a club gold membership.

I tend to rely on Priceline to get good deals on rental cars, especially since most offer the same vehicles, and this time was no different. I used Priceline and got a decent deal (not great, like I’ve sometime gotten in the past here in SLC — $ 14/​day), but not bad.
I arrived earlier than expected (tail winds are great coming in from the west) and, thankfully, there was NO line … EXCELLENT … it’s going to be a good day! I presented my AMEX and drivers license, and off I went.
The car was in great shape except there was trash in the center console. I took the rubbish to the manager and he immediately apologized and offered a replacement vehicle. Good customer service. I’ve read the other reviews, but in my experience, they did a good job.