Royal Garden Inn

DO NOT STAY HERE. Long story short: aggressive/​threatening managers, bed bugs, lazy maintenance worker, horrible customer service.
The manager Kiki kicked me out because I complained about the tv, AC, and hot water not working. I called next door to see their prices and if their stuff was working because if they were I would switch hotels. Kiki then proceeded to call my hotel phone over and over (I was in the shower and my mom was there but didn’t answer the phone due to it not being her room) and when my mom finally did answer, kiki was yelling and swearing at my mom and threatened my mom that if she did not pull me out of the shower so that she could talk to me, she would call the cops. I got on the phone with kiki and she was furious that I asked comfort Inn about their prices, threatened me more and kicked me out. Mind you, At This Point Our domestic Violence Advocate Was On The Way To Pick Us Up To Take Us To A Safehouse. I went to the lobby @ 7 am and told her I was packing and I would like a refund for the days I paid in advance (she refused ro refund any of my money) and she yelled and screamed at me and told me to get the fuck out and she was calling the cops. As I walked out of the lobby, I flipped her off, and she came charging at me (she is a very BIG lady) and got two inches in my face and said «if I wasn’t on shift I would fuck your ass up. But I’ll just wait until the police leave!’ And every time I would walk away she would follow me. mind you, I was placed into this hotel by the city, for my safety from an abuser who is trying to kill me. I am a victim and she made me a victim from her too. The customer experience is horrible, the maintenance guy never came to fix anything even after 3 days or complaining, and the beds have bed bugs.
Do not stay here

The a/​c is not working. And it’s the summer time. Woke up sweating. Definitely not recommended.

Completely garbage service, Service without Wi-​Fi and also the employees’ brain is going down. They always confuse with the simple questions. I would like to say they are stupid.

In short, they chased me out and then followed me to another motel and sullied my reputation there forcing me to find a third motel.
I went to the desk to extend my stay and they freaked out because it was past checkout tim. So they decided they would rather keep the room empty than have me rent it.
So I complied and started packing up. In walks some loudmouth cursing at me and calling me a piece of shit like I had done something unforgivable. This is the jackass who followed me to the next motel and spread lies so they would evict me.
Ultimately the cops showed and I was out on the street. The second place was Crystal Inn. Never go there either.

ABSOLUTELY TERRIBLE! Never stay here! we got a dirty room and complained. The manager did nothing and just told us to get out of answers took our keys this is complete crap!

Put my brother here after he got out of hospital. He stayed there 4 nights and due to he forgot to renew his next days stay at noon the Manger called him a piece of shit. He walked next door to the next hotel same manager told them not to rent to him. The lady that checked him in said she would never stay at this place. This place is run down. Horrible management and people on drugs everywhere. I think they will be sued as my brother is disabled. Be warned stay away!

I wish I could give fewer stars. Like no stars. Negative stars!
To preface:
Ok so I’m not super snobby when it comes to hotels and motels; if it’s clean and quiet, I am happy.
I worked in housekeeping for a budget motel for awhile when I was 18, also. So I know what the basic process and standard is when it comes to tidying and sanitizing rooms, even after gross or sometimes sketchy guests. I’m not clueless here.
I’ve lived in West Oakland and in the Tenderloin in San Francisco too. So I have a high threshold for sketchy people and «bad neighborhoods,» mostly. I don’t think that every urban place I go to, or even low-​income neighborhood I go to is terrifying necessarily. People live there. Calm your tits down ok.
I’m also not the sort of person who believes in posting negative reviews of every place that I go if I’m unhappy with the experience. I work in customer service and I’ve learned that some customers simply will not be pleased. I’m easy to please, but even when I’m disappointed by the service I get, I usually just opt to never return to that business and keep my opinion to myself.
THAT SAID,
DO NOT GO HERE. DON’T. IT IS A TERRIBLE TERRIBLE IDEA.
This place was so bad, it was surreal. We couldn’t believe it. I’ve stayed in some seedy places in some bad neighborhoods and never in my life have I been this appalled by lodgings. It felt like the staff had purposely made an effort to make everything horrible; it felt aggressive.
I CANNOT OVERSTATE THIS. RUN AWAY. QUICKLY.
Where to begin? Ok. I’m going to just run through the list:
1. Homeless people in the lobby
2. Tweakers in the lobby. Like emaciated people dragging bulging bags of junk around, people with many (visibly infected) face sores.
3. Garbage everywhere.
4. The «secure» hallway latch had masking tape all over it so that anybody could open the door and walk in.
5. There were sketchy people hanging out in the hallway
6. There were crying children like everywhere for some reason
7. The parking lot had a ton of people who were obviously and visibly drug addicts just hanging out in their cars.
8. People kept strolling out of their rooms, going to the aforementioned cars, and then hurrying back to their rooms after a few minutes.
9. The room itself was comically terrible. We didn’t know whether to laugh or cry. Beginning with ³⁄₅ lamps being hilariously and visibly broken. Like destroyed. But still in the room?
10. It was a non smoking room. I smoke cigarettes, but only outside, because that stale tobacco smell indoors makes me sick. And it was like walking into a casino on Fremont street in Vegas. It had clearly been smoked in, many many times.
11. There were huge, deep burns in the carpet from cigarettes and a clothes iron. Like somebody had burned the shit out of the floor with a clothes iron more than once in the same spot. ???
12. Stains. Epic stains. Stains that you want to study for science. All the stains on all the things.
13. Water damage. Friggin everywhere.
14. Bugs and pubic hairs in the sink for some reason?
13. The corners of the room and the closet had like little bits of trash and FUCKING FINGERNAIL CLIPPINGS. And this wasn’t like one gross guest’s worth; it was the sum of obvious years and years of gross.
We didn’t even stay the night here. We couldn’t. We kept trying to talk ourselves into it and like bear up and have good attitudes about it, and we couldn’t.
We spent the night in the Red Lion Hotel across the street. Sleeping was actually difficult. Because we were so upset about how epically terrifying and gross this motel had been. We were itchy for awhile after. We felt like stuff was crawling on us.
They should film Naked and Afraid or Fear Factor or some other endurance-​challenge style reality show at this motel. The longer you stay in the room, the more prize money you get.
It didn’t feel real.

You get what you pay for. But even at a low cost you have to expect a clean room. I found a map under the sheets making me wonder it the sheets were clean. The warm breakfast was joke gravy and biscuits cereal and waffles. The place was dirty and homeless people wearing their blankets came in and got a coffee.
The location was excellent. 2 blocks off the train route.

If you’re like me, a bed is a bed. I get a hotel to sleep in when I travel. Period I opted for Royal Garden Inn because it was close to the rental car place. This is by far the shadiest, filthiest and all together unpleasant hotel I’ve ever stayed in. From listening to a couple who I believe lives in one of the hotel rooms arguing all night, to being asked for change and a cigarette the second I left my room, to waking up with itchy skin, I have never had a worse hotel experience.
Continental breakfast was included, but upon walking in the lobby, I couldn’t tell if I was in a homeless shelter or the hotel. The food looked stale and old, and there literally was a few homeless people coughing and being filthy inside.
In short, if you want to smell moldy towels and wonder when the last time they cleaned the sheets, or share a plate of canned peaches with some homeless people, this is your place.

Booked this room on expedia and we’re unpleasantly surprised when we arrived. It was by far the worst hotel room I’ve ever seen.
We arrived late, around 11pm, and we’re greeted by at least 15 people wandering aimlessly around the property. The lobby was filled with people sitting around with towels wrapped around their heads as if they had no where else to be after showering. We also saw people walking around knocking on several different doors making rounds on each level. When the doors were actually answered they were not fully opened, they were only opened enough for someone to peek out with the latch still on. All of this was an automatic red flag but we decided to still check out the room since we had been driving all day and we’re exhausted.
Once inside the room I was overwhelmed by a wall of heat as soon as I opened the door. The heat was set as high as it could go so naturally the first thing I did after entering the room was try to turn it down. I was unsuccessful. I had to take the plastic cover off just to find out that none of the switches even move. Everywhere you look something is stained. The ceiling in the bathroom was falling apart and had water stains. The WiFi was crawling. I wasn’t brave enough to inspect the bed. After spending about 5 minutes in the room we decided it was time to leave. We took the keys back to the front desk and told them we were going to find somewhere else to stay, the girl working in the lobby didn’t even seem surprised. We went across the street to the Red Lion, where even they told us the Royal Gardens has a bad reputation.
I hate to tear apart any business but I feel it is important to warn others about what they are getting into with this place. We would have appreciated a warning ourselves.

The staff were very nice the rooms are clean and the price is very far more the. Likely to stay there again

Not too thrilled! We stayed there one night and we hand a booking for another night end of the week but, decided to stay the second night in Grand Targhee. We called Royal Garden Inn within the allowed time to cancel our second night but, they never gave credit. When we called Expedia, they told Expedia that we’re a NO SHOW, that’s incorrect. We called well within allowed time to cancel, they shouldn’t be telling Expedia we are a NO SHOW. They had basic breakfast which is o. k but, it is beyond me why they would use canned peaches! It is summer for crying out loud!

The 450 pound guy working the front desk couldn’t find our reservation and there was a homeless polynesian queen smoking crack in the front lobby. Although I give 1 star, I will be back!

I don’t know where to start… I stayed at this hotel for one night with two friends. When we checked in the staff seemed bored and tired… They didn’t really say anything until telling us where the room was. It was 9 at night, it was a cheap hotel, I didn’t really hold these attitudes against the hotel or employees. The first room they put us in the AC did not work, the thermostat came off the wall when I touched it. When I went to call the front desk all of the labels were removed from the phone… We walked to the front desk to change rooms. When we got to the next room there were significant blood stains on the wall, carpet, and ironing board… It didn’t look like anyone had made any attempt to clean this. We returned to the front desk and told them about this. The gentleman working apologized with what seemed to be feigned surprise (unless blood in the bathroom is a very common experience here). In our third and final room there was no blood… The box springs, however, were sliced open and falling apart on both beds. The iron and trashcan also both said Best Western. We are uncertain if they were stolen from the trash or donated. If we had the budget we would have just left instead of staying… But unfortunately that was not the case. The next morning we inspected the towels before showering. One also had a blood stain.
I’m was never very picky when it came to hotels… But now my new standard is: fewer than three blood stains in the room.

There are a few times in life when a hotel is so expertly crafted and planned that it is nothing short of genius. Last weekend, I had one of those hotels — the Royal Garden Inn.
this place is a shithole
–a fan that is on when set to off and off when set to on
–a shower that leaks like the Watergate scandal
–water blasting out of the faucet like it’s 1999
–a personal river flowing from the bathtub to the sink
–smells of cigarettes and old people on their last legs of life
–bugs in the bed (but they weren’t bed bugs)
–neighbors «going at it»
–a woman at the front desk who doesn’t even know there’s a pool and hot tub at the place
–towels that love you so much they leave fuzz on you after to make sure other towels know you belong to them
–if the towel begins to call you out for drying yourself with other towels, you can replace it with another for a small fee of $ 20
–a feeling of safety thanks to the local police officers outside the door
–a lack of a Book of Mormon (sorry, all of you who have converted immediately after entering Utah)
–a fancy breakfast that includes a couple items with the dryness of Utah’s neighbor, Nevada, in the desert sun (my weary eyes were delighted by canned peaches and crusty biscuits)
if you enjoy tearing family relationships apart and feeling dirtier getting out of the shower than you did stepping in, you’ve come to the right place

Wow! We’ve been to a few doozies in our day but this place gets the prize for most disgusting. We knew it wasn’t going to be the best based on reviews, so we knew to expect a bit less than «normal» for us.
To start, when we came in, it smelled like water damage. Upon walking in more, the carpet near the bathroom was damp. A portion of the base boards and dry wall were missing due to said damage. By this point, my nostrils were flared in disgust.
I looked into the «bathroom» to see that the floor hadn’t been washed in who knows how long. The bathtub had rust around the drain, and there was no way of plugging the tub so my child could take a bath. We used a hand towel to plug it up. My son was insistent that the rust was really poop. We had to assure and beg him to get in. The bathroom door wouldn’t shut completely, I’m guessing due to the lovely water damage.
The room was also hotter than outside… which I believe, was close to 80 degrees that day. We turned on the air conditioning. It was so loud that we thought it was a swamp cooler. All it did was pump in hot air. We thought that maybe it needed some time to «warm up,» so we left with it on high.
When we got back, it was just hotter than before. It was stinky and hot. My husband ended up going to the lobby to get some help. A guy came in, did a couple things to the panel and miraculously got the cool air going. Unfortunately, it was still very loud.
The next morning, we decided to try out their free breakfast buffet. We got there and these were your choices: bagels, waffles, peaches from a can, mini muffins, biscuits and something that may have resembled gravy a few weeks earlier, malt o meal Cheerios and malt o meal fruit loops. There was coffee, tea, HFCS apple juice and orange juice, and milk in some giant metal thing that looked questionable as it was poured.
For the carb loving teenager who usually has a stomach of steel, this may have been perfect. However, for someone who eats minimal carbs, and no processed/​refined wheat, I ended up drinking some tea and eating a couple peaches. Even ye peaches were pushing it. Needless to say, we chose breakfast elsewhere the next day.
My 3 year old described the room as our hiding place or the hole. He thought it was quite lovely. Both children had never seen a tube TV before so they thought that was also great. They enjoyed jumping back and forth between the beds since they too could tell the carpet was gross.
We will not be returning, and I highly suggest you avoid it at all costs.

I stayed here for 4 nights recently.
For the price I was paying, I didn’t have high expectations. I just needed a clean bed, bathroom and a lockable door and that’s what I got.
It’s probably not located in the best area at night but I never felt in any danger.
A couple of times I heard music coming out of a parked car really late at night but it didn’t last very long and for the few moments I was in my room when not sleeping, police cars drove through patrolling the area.
Free WiFi was really good and I like the young owner/​manager.
Overall, if you want to pay $ 40-​$ 50/​night, don’t expect a luxury hotel and then complain you didn’t get one when you still choose to stay here.

I stayed her on new years eve. It was sort of messy, it was sort of run down. But it was cheap. I just think you have to gauge your expectations. You pay 50 dollars for a room, you deserve nothing but a bed and a door that locks. Anything more than that costs extra. So, I got what I expected for 50 dollars. No complaints, no good news either though.

I’m surprised by everybody’s comments.
I mean this is not a luxury hotel but it worth the price.
40 $ the night for 2 persons is less expensive than a hostel.
The room are old (sheets, tv …) but we slept well (it was quiet and not cold for the season).
In the price you have a FREE transit to the airport (anytime) and a breakfast.
So yes, it’s not perfect but compare to every expensive hotel downtown it’s good.

This is why you go to Unilocal for reviews. My friend who booked a room here for our snowboarding trip based his decision on another website that also happens to have reviews, and we were mislead into thinking this place would be acceptable.
— The maid knocked on the door to clean our room at about 7am.
— A heavy picture hanging over one of the beds fell off the wall onto a pillow (luckily no one was sleeping there at the time to be decapitated).
— When I gently hung my scratchy towel on the shower curtain rod to dry, it fell out of the wall.
— The shower faucet pulled out of the wall when you’d turn it.
— The ice machine didn’t work.
— The décor was hideous, and looked dingy and dirty.
All this for close to $ 180 on a Thursday night. Granted, there was a big convention in town. When we drooled over the neighboring Motel 6, we knew it was bad.
+1 star because I didn’t actually see any of the bugs mentioned in the other reviews, I heard they were nice at the front desk, the continental breakfast was acceptable, and for the sheer amusement of how shitty this place actually is. Luckily we were only here for one night.