Burt Brothers Tire & Service

I thought my battery may have been dying. I called randomly to see if I could come get it checked. They told me they were busy and would try to squeeze me in best they could. Within about an hour or so of dropping it off they had tested the battery and also went ahead and checked the alternator. I would have probably believed whatever they told me but they were very honest and gave me the reassurance that everything was ok. On top of that, since there was nothing to fix I didn’t even get charged!

I was INCREDIBLY disappointed with my experience with Burt Brothers. I had blown my CV axle so I called to get a quote. I had asked for them to repair my right CV axle. I was quoted $ 200.00. Because of its close location and the pricing seemed fair, I towed my car in. The next day they called and told me that both axels needed to be done. I thought that, that sounded reasonable since one went out how far behind could the other one be? They told me they could do both of them for $ 490.00. I agreed (even though I had much lower quotes elsewhere) since my car was already there. A few days later when I went to pay and pick my car up they informed me that it would not start offering no explanation. When I asked why, they told me it had a blown head gasket. I was pretty confused at this point. The engine was just fine on my last check up. It was driving fine and made no unusual noise before hand. I was told that if I wanted to get my car running they would have to repair it at a cost from $ 1300 to $ 2500 depending on how bad the damage was. I am not a mechanic but this sounded wrong to me. I went to pay for the work they had already done and Bob tried to charge me $ 40 more then the price we had already agreed on. I told Bob I would pay the amount we agreed on and that I would have it towed away later. I went back that night with my friend who has experience working on vehicles. Upon opening my hood I found that two of my spark plugs had been removed. The ground wire to my engine was disconnected and I was missing my radiator cap. This is the condition that PROFESSIONAL MECHANICS left my car in! It was outside ready for me to tow away. It was not part way through a repair, it was FINISHED!
After spending $ 16 dollars and 40 minutes of tinkering I had my car running great. I DROVE it to another mechanic today to get a second opinion and was informed that there was absolutely no way that I had a blown head gasket. The only reason that he could come up with for it not starting was that it was something that Burt Brothers did, with intention or incompetence I do not know. The ONLY redeeming factor to all of this is that Burt Brothers reimbursed me for the $ 16 that I had to spend to replace the spark plugs they took.
I do not know whether Bob and his team are just completely incompetent or if they are crooks trying to con me out of my money. Either way you look at it, trusting them with your vehicle and spending your money with them is a POOR choice. Had I listened to them I would have spent anywhere from $ 1300-​$ 2500 for a service that was COMPLETELY UNNECESSARY! This is my FIRST negative experience with any mechanic. I am extremely disappointed.
I will NEVER return to Burt Brothers again. I hope that anyone else thinking of using their services will think twice as well!

As I recall when I checked ratings a couple years ago and spoke to friends, Burt Brothers was well rated. So I’ve been going to Burt Brothers the last couple of years, and unfortunately for me, I just finally realized today that i have never had a truly positive experience there. While everyone has always been nice there, I have had substandard repair and maintenance time after time. Today I brought it in because I bought tires less than two years ago that have already worn out. I was told by the mechanic that he «didn’t recommend the tires I had because they wear out so quick.» Awesome, because that was what was recommended to me by that very same shop less than two years ago. I started thinking about whether to go ahead and buy another $ 800 worth of tires from them as they were quoting me today, and then remembered that I also bought a battery from them a couple years ago when I first brought the car to them, which promptly died within a year. I brought it back and fortunately it was within warranty so they replaced it and just said I had gotten a «bad battery» and it was a fluke thing and I didn’t think any more of it. But now I suddenly realized, all my auto parts that they replaced are wearing out faster than any other parts I have bought before. Bummer for me. Gonna have to seek better repair quarters.
UPDATE: Burt Brothers reached out and I went to see them at the Highland location, which I can already tell is far superior to Sugarhouse. They rotated the worn out tires and I got myself a new alignment, so I really appreciate their alternative solution and perhaps the tire wear will correct itself before I need to spend another $ 800.

I set an appointment for Saturday to replace my tires. When Saturday came around, the lot as packed full that I had to park in front of a residence and walk to the location (it wasn’t far but I’m sure the homeowner doesn’t want random people parking in front of their house all the time). I came to check in and was told that I would have to wait a couple of hours and that it would be best to come back on a weekday when it wasn’t so busy (why the hell did I set an appointment then?) Knowing that today was the only day I could come in, I had no choice but to wait.
After about an hour and 20, I was told that all four tires needed to be replaced. When questioned, they were nice enough to bring me to the shop and show me how they measured the tire. Seeing if for myself we replaced all four tires (and they were pretty quick about changing the tires). The entire appointment took about 2 hours roughly 15 – 20 minutes. Service started off rocky, but I think I left feeling alright about this place.

After coming here 3 times for an alignment in the last 6 months without any other information as to why I’m eating tires, I can without a doubt say that the service here is very poor. I would never have thought to even leave a review but after taking my business to Firestone in downtown SLC on 200 E, I can definitely say I shouldn’t have come back to Burt Brothers, let alone 2 more times. My alignment wasn’t even taken care of the second time that I came even though I was told so, and the third time I came they told me it was a radial pull issue which I paid for to be fixed and to no surprise, wasn’t actually the problem and wasn’t fixed either.
With Firestone, my alignment was taken care of and even though there were other problems, they actually took the time to explain what the matter was to me and went above and beyond to even give me recommendations on what specialty shop to take my car to. You would think all mechanic shops would take the time to at least tell you what was actually wrong with your car instead of turning a blind eye, especially with the amount I’ve invested here with services. I cannot express my dissatisfaction with this business more and I hope that this doesn’t happen to anyone else.

Can’t say enough positive words about the team a Burt Bro’s Sugarhouse. We have been bring our cars to them for 8 years. Quality service and exceptional customer service. Chris who used to manage this location always went above and beyond for us and it is the same level of quality service now with Jimmy. We will continue to bring all of cars here!

Brought my truck there, they looked at it for free and let me leave it there a couple days for free. They were honest with me, they even suggested taking it elsewhere to save money. I will definitely go back.

I was very happy with my experience at Burt Brothers Sugarhouse. Desk person was friendly and competent. And when I came to pick up my car after having the tires re-​balanced and rotated, they gave me helpful tips and ended up charging me less than the original estimate. They always seem busy when I drive by so they must be doing something right. :-). And — no more vibration when driving, they they fixed my problem.

From my experience, most of the staff here don’t know what they are talking about. I went in to replace a tire that was slashed. The first person that came out and looked at my car told he me needed to get his more experienced guy to look at it. The 2^nd guy immediately looked at my car and started to tell me that I would need to replace all 4 tires because it’s all wheel drive. I explained that I had done my research and talked with both my insurance company and my dealership and I knew that I wouldn’t need to replace all 4 because I’ve put so few miles on the tires. His response was «we’ll see about that». I still ordered my tire. I’m not sure if I was over charged but I paid $ 300 for the tire (they told me it’s a unique tire). It was slightly disappointing that I had to wait a day for the tire to come in but when I came back and told them I needed them to put the new tire on, the response was «have you been here before»? Of course I had been in before, I just told them that they ordered a tire for me. I still gave them 2 stars because the service was unbelievably fast once everything was sorted out.

Burt Brothers in Sugar House was awesome! They were super friendly and answered all of my questions. The time I expected to be there was a little longer but that’s just because they were busier. Which is great for them. I would just suggest not trying to squeeze in an oil change on your lunch break. It will probably be longer than an hour. Drop your car off and pick it up later. Or schedule some time to do it. Like I said before, everyone was very friendly and accommodating. I’ll definitely go back.

Absolute joke. Anyone who takes their car here is putting themselves in danger. Staff is slow too. The employees that work there are a hazard.

I had a great experience. The staff was friendly & funny. I didnt have to wait very long for the service, not that it mattered because there is all kinds of stuff to do in this area. It sits right in the middle of Sugarhouse, lots of food, pubs & shopping (if you’re into that sort of thing)

I’ve come here for the past year and a half for my oil changes and on multiple occasions they have attempted to make me pay for unnecessary fixes. Surprise surprise, right? I’m a college girl and it’s safe to assume that I don’t know much about cars. Luckily, my dad knows his stuff and today I am thankful I had him come to my rescue. During a standard oil change, they completely broke my oil filter casing when they took it off. It was clear from how it broke that it was from too much pressure being applied to this plastic piece from a metal wrench and a «strap» that they kept mentioning — clearly this was removed by somebody who fairly inexperienced. the manager told me that the piece was on too tight — K, remember how they are the ones who put it on last? If it’s too tight then that was their doing. It’s evident that when dealing with anything, too much force is always a bad idea. My dad was explaining to them, with the part in his hand, how they removed it incorrectly. The manager kept saying «What do you want me to do?» And my dad replied that he wanted them to help his daughter and own up to their mistakes. Clearly that did NOT happen and now I’m literally stuck here and have to pay $ 106.00 and the cost of my oil change because of a mistake they made. It seems to me that this particular Burt’s brothers location is quite money-​hungry. From now on I will only go to the Holladay location. They are always more friendly, helpful, and honest. Love the company but loathe this particular Burt’s brothers location. This location tarnishes the gold customer service reputation that this company has worked so hard to earn. Take your car to the Holladay Burt’s Brothers location. I’m so serious.
Update!!! As I checked out, the manager split the cost of the part they broke. This helped but they should have mentioned that when we were discussing options because I say there for another half hour just being upset about the money I would be spending for their mistake. Will still go to the Holladay location from now on

These guys were great! I ordered some snow tires off
and got them shipped here for these guys to install them. When the tires arrived they got me right in. It was the afternoon of a weekday but they got my tires on and my State Inspection and Emissions tests done in less than an hour and a half which I thought was reasonable. The guys behind the counter were friendly and helpful. The cost of the tire install was spot on from what I calculated from their pricing sheet. From this one visit I am very satisfied with both the service I received and the quality of work that was performed. I will definitely be back for future car service needs.

Had a hard to find tire, crew was able to locate a match and sent us on our way after a few hours.

I’ve always heard horror stories about people being hustled at mechanic shops. I’ve dealt with so many different shops without having a bad experience that I may have begun to believe that it was just an untrue stereotype. That is until I regrettably decided to take my Jeep to Burt Brothers. Long story short — I dropped it off and the next day I got a call back, informing me that I needed $ 2100 worth of repairs — including a new manifold and fuel pump. Are those parts getting old? Yes. They’ll need to be replaced sometime in the future but they absolutely do not need to be replaced now. The only thing relevant to the current problem was ONE o2 sensor. They told me both my sensors were dead on top of everything else. I told them I just wanted the o2 sensors changed because my jeep was running very rich and had gas mileage problems. They replied that they couldn’t do that without other expensive parts. I thanked them and picked up my Jeep (paying $ 95 for this «service») and took it to another shop. After a quick check, they determined I only needed one o2 sensor changed and did just that. My gas mileage returned to normal and I am left aghast at the blatant dishonesty and/​or incompetence that I encountered at Burt Brothers. They can talk all day about differing opinions among mechanics or proactively fixing parts instead of waiting for issues — the bottom line is that almost none of these issues needed fixing now and they introduced them to me with a very grave tone, insinuating that I would be on the side of the road broken down if I even thought about not writing them a blank check for any arbitrary service they deemed necessary. I’m a student who just moved to SLC and perhaps they saw an easy target; I’m not really sure about that. But I am sure that I will not return and I will make sure that nobody I know takes a car here.

These guys are awesome! Jimmy and Jason saved me a ton of money and took care of all of car’s issues quickly. This location is awesome and definitely recommend them.

Burt Bro’s is overpriced and they were dishonest with what work needed to be done. I have taken my car there for some time but recently for an Emissions and Inspections. They noted a suspension issue that prevented safety inspection pass. Estimated cost of repair at over $ 800, including sway bar links and bushings replacement, and wheel alignment work. I took the car elsewhere and they replaced sway bar links for $ 214 and stated car did not need bushings or alignment work.

Have to give these guys a heads up. Last New Years Eve, Burt Bros at 21^st S was the only place OPEN around 5PM. Took a tire to them that went suddenly and completely flat. One of their guys must have worked on that tire for an hour trying to find a reason it went flat. He was happy, the whole crew there seemed upbeat and positive for working the last day of the year. Finally, he cleaned the bead, aired it up, balanced it and I was on my way and didn’t pay a nickel. On New Year’s Fricking Eve! I thought ‘ok will try these guys again’.
Fast forward to August and I take my van into them thinking I may need alignment because it was pulling left, and I needed to get it inspected. They failed me on rear brakes. Needed to save money so take a weekend to replace the shoes. Pull the drum and the pads look almost new to me. Almost put the drum back on but decided I wanted to learn how to do drum brakes. So I do the brake job but I’m not happy with the Burt’s. Bring the van back to get signed off on the inspection and let Jason Burt that I was not happy about taking my weekend to do a brake job that wasn’t needed and for him to look at the old brake shoes that I had in the van and I’d be back at 4PM to pick the van up and to hear his explanation why this happened. To make this long story shorter, turns out I was wrong and I got a lesson in riveted v. bonded brake shoes. The bros saved me a lotta heartache down the road because they take the time to pull the drum to check brakes. So this is a very humble thank you to the bros and your patience with me. Back on my nice list, off of the naughty one. If you haven’t, you should give these guys a try. Love their Sugarhouse location. Peace.

I’ve got an ’06 Forester and Odyssey which I take to these guys. Always friendly, thank you for being a customer! Very fair and reasonable rates. I’ve never left there thinking I was ripped off.