Anniversary Inn

I have noticed that a lot of these reviews repeat the same information so I’m going to avoid that stuff.
I have worked in the hospitality industry for more than 20 years, and I believe that the best way to judge a company is by how they handle conflict resolution.
When we first arrived, we were treated very well by the check in staff. We got into our room and everything was fine. I went down to the front desk on several occasions, for different things and I was treated great every time. I especially like chatting with Tia, she is everything you would want in a customer service representative. Honestly I wish I could steal her to work for me.
At some point in the evening, we realized that there was no hot water. I called down to the front desk to report the issue. A man answered the phone and in my opinion he was rude and unresponsive. He already knew there was a problem with the hot water, and I felt he treated me like I was annoying him by calling. He told me that they had called somebody to look at the water heater and that was all he could tell me.
It wasn’t what he said but how he said it to me and that bothered me.
The next morning, the bed was very comfortable by the way. We ate our delicious breakfast and went downstairs to check out.
I was ready for a fight, because I was very unhappy about not being able to take a hot bath. After all the big jacuzzi tub is one of the big draws for this particular hotel.
I don’t really know what I was expecting them to do for us but I was hoping for some type of discount on the room. I personally would have settled for something like a 50% off for a future visit coupon. What I wanted was for someone to acknowledge the issue, and give me some kind of token compensation. Just something to let me know that they appreciated me coming and knew that I had struggled.
What actually happened, blew me away.
Aubrey, could tell instantly that I was agitated. She immediately informed me that they would be refunding the entire amount of the room to my card. Except for a couple of small items that I had added on such as premium breakfast items.
To sum up, our anniversary getaway was not perfect. We will always remember, that we were not able to do and enjoy everything we wanted to on our anniversary. However, we will also remember that the anniversary in went above and beyond what was expected. To come to a satisfactory resolution.
Being responsible for managing a business myself, I know what it means that they had to refund my room. It means they’ve lost revenue on the room. At the same time I also recognize that due to an event outside of their control. They now have to replace a water heater which for a small hotel is not an inexpensive proposition.
Even though they’re going to have to spend a lot of money to fix this issue. They still refunded my money and probably that of many others last night.
The fact that they are willing lose revenue to make a situation right is incredible. And not common in any way. They have certainly earned my loyalty.

VERY DISAPPOINTING. We stayed at the Anniversary Inn a month ago and it still bothers me enough to write this review. Perhaps my hopes where a bit high. However, I think a Motel 8 would have had better conditions.
That was the WORST bed I have ever tried to sleep on. The bed was soooo lumpy and extremely uncomfortable, the sheets were scratchy, and the small towels were like sandpaper. I can’t tell you about the robes because there were not any in our room. I think Jeff T. and I must have had the same room nearly a year apart. And… you would have hoped that something that critical would have changed.
Linens and bedding are critical in any hotel setting, but especially when someone is looking for something special. Seriously, I decent bed is mission critical. DI has softer towels too.
We also had a nice large fish tank WITHOUT any fish. You could have put a cute sign out saying that they were on vacation or something to make it known that you care enough to notice. The décor was so dusty you could see and smell it while lying in the bed. Please wash the dust off of the silk leaves — everyone notices.
On a positive note, the food was pretty good. The cookie at check in, sparkling cider and cheesecake waiting in the room, and breakfast in the morning were all appreciated.
Sorry Anniversary Inn, you have gained a bad review and lost a customer.

I’d like to change I my review, the owner reviewed our stay and gave us an extra night.
Now this is how you run a business keeping the customers happy

The Anniversary Inn has produced one of the downright strangest experiences I’ve had in a dog’s age. It’s a small hotel catering to couples on anniversary or romantic getaways, with themed rooms and many additional romantic add-​on packages. No, it’s not a sleazy, by-​the-​hour motel for Mr. and Mrs. Smith to escape prying eyes. This is for couples.
The themes range from western to political to nature to safari to Twilight-​themed. Think jacuzzi tubs, waterfall showers, painted walls, molded rock formations, crazy bed canopies, and all sorts of decorations. Included in your room rate is a complimentary bottle of sparkling cider and two pieces of cheesecake in the mini-​fridge. Also you get breakfast. Everything’s set up for a do-​not-​disurb type of conjugal situation. A place to step away from reality and into a fairy-​tale setting.
Not really the best place for a solo guy like myself to stay on a business trip. But hey, I can get in to the fun in any situation, right? Who doesn’t love jacuzzi tubs and waterfall showers and a little bit of fantasy in their lives? Boring ass people, that’s who. Honestly, I stayed here on the recommendation of my local coworker and because all the other hotel rooms were gobbled up by the Outdoor Retailer conference. It was the best choice in-​budget.
Far be it from me to be ‘that guy’ — the vegetarian who drops a low-​star review on a steakhouse for lack of veggie options, or the meat-​and-​potatoes guy who low-​stars a Thai joint because the food is weird. All that said, my stay here was super mixed.
There’s nothing more awkward than checking in to a romantic hotel with your coworker, but the staff was friendly and accommodating on check-​in regardless. The room (Bridal Veil Falls Suite) was entertaining, with the big rock outcropping, waterfall shower, big tub, and tree-​canopy bed, and the cheesecake/​sparkling was enjoyable if obviously store-​bought. I was able to mark a card declining housekeeping, so nobody bugged me while I was there (even though I mostly only slept there and bathed in the waterfall). While I opted out of breakfast, they tried to force some on me the second morning. Sad that all that food went to waste. The food seemed average to the look. I didn’t try it.
The real downer for me was the quality of the bed. Let me tell you, for of one thing I’m certain. That mattress has stories to tell. It’s seen some serious abuse. I’d make an abuse joke here, but those aren’t funny. Let’s just say that if I were doing the Anniversary-​nasty in that thing, the canopy of silk leaves above my head would have been rocking like a hurricane was passing through. And if there were another person in bed with me, we would have been folded up in the center like a Doritos Locos taco on a campout. Sleeping in the mattress was super hard on my back. Time for a new mattress, guys. #tacobed
There’s also no wifi, which is probably fine if the goal is to unplug and enjoy some semi-​wholesome, Utah-​style, marital procreation, however when on a work trip, it can be a bother. To be true to my earlier stated desire, I won’t knock stars for this one.
Other than the crappy mattress and the fact that I can see dust on the fake leaves of the bedpost-​trees (that must be a beast to clean), all in all this was not a bad experience. If they were to upgrade the sleeping situation, I could see this as a totally entertaining place to escape with my boo for the weekend. It’s in a decent hood, tucked out of the way in a historic building, the staff is friendly, and there’s cheesecake.
I had a lot of things I wanted to say in this review but did not. Why? Probably royally inappropriate. Just know that I’m sure magical things can and do happen here on a daily basis. Who comes here to sleep, anyway? Amirite?

While traveling through Salt Lake on our way to southern Utah, we stayed in the Treasure Island room at the Anniversary Inn. We didn’t know whether to expect a unique experience or something silly and cheesy but took a chance. Thank goodness we did!!! Everything was top notch — from the welcoming front desk staff (Tia and Jenessa) who went to great lengths to make us feel welcome, to the tasty cheesecake and perfect room décor. No, we didn’t feel like we were on a Pirates of the Caribbean theme ride, but instead in a spotless, well maintained quality ship with authentic décor, cozy atmosphere and a luxury tub that really allowed all of our worries to melt away. Considering we were about to spend 5 nights camping and exploring canyons on horseback, we didn’t mind sacrificing a night to hideaway in a very private place at The Anniversary Inn. We enjoyed it so much, we booked another themed room on our way back through town at the conclusion of our trip!

We LOVE this place! We have been staying here whenever we can get away for about 6 – 7 years. Every room is decorated in a different theme, and they’ve really done a great job! Every room comes with a bottle of sparkling apple cider and cheesecake for two! I’d recommend to anyone looking for a romantic getaway!

Our first visit was great but when we went back a couple of weeks ago it seems like they’ve let things go a little bit. The room wasn’t too clean, they have old TVs, in the morning we ran out of hot water so I had to take a cold shower. Not the greatest experience, especially when it had been a while since we last got out. I will say the complimentary cupcakes and good movie selection were nice but unless they make some improvements, I don’t think we’ll be back.

We choose the Anniversary Inn for our 11 year anniversary. We had originally booked the Rio Grande room that is like a train. However, when we arrived we decided to ask for another option. The room was smaller and felt like it needed a slight upgrade. They were very accommodating and showed us some options where we choose the 49ers Room. When you enter the room they have the lights dimmed, music playing, and a chilled bottle of sparkling cider and cheesecake in the mini fridge (complimentary). We were quite pleased with it and enjoyed the log cabin feel. The bathroom was the coolest part. It had rock walls like if you were mining and a waterfall that flowed into the large and deep two person tub! The jetted tub was great, but taking a shower in a waterfall was more fun. The bathroom (water closet) had a door like you would see on a out house which was cute. The bed and pillows were very comfortable, we slept great! There is a TV above the fireplace and it also had a table area to sit and enjoy our breakfast in the morning. The breakfast is simple but good. The ham and cheese croissants seem homemade and were flaky and delicious. It also came with yogurt with granola/​almonds in the bottom and berries on top. Coffee was our choice of drink, which was to strong for my husband, but I liked it. They deliver breakfast right to your door at a specific time you choose. I enjoyed that versus sitting in a large room with strangers. The location is also close to all the downtown shops/​restaurants. It is not walking distance, but just a few minutes drive. We would return again and had a great time.

My husband and myself came here for our 1 year anniversary. We loved the themed rooms. The jetted tub was a great bonus as well. We liked the fact that breakfast was provided, there was cheese cake in the fridge and there was sparkling apple cider chilled for us. We both thought it was going to be a relaxing night and for the most part it was, however the bed was not all that comfortable. It might have been the room we were in (The garden room) but it left both of our backs sore the next day. If I could make one reccommendation it would be to upgrade the mattress and then the night would have been a complete 5.

My wife and I have been going to Anniversary Inn for years now and this is the first time that I felt miss treated and under appreciated. When I tried to acquire additional information about the rooms and their rates the manager on duty was out right rude and unprofessional.
When I asked about discounts and room availability for Monday I was told the follow, And I quote «We would rather have vacancies than provide a promotional rate during the week just to fill a room. With the holiday this Monday we don’t think we will have any trouble filling our rooms. Its $ 199.00 for the room you want to stay here.»
With this kind of customer service who would ever return. Not only are they over prices but their customer services is terrible. Don’t get me wrong the rooms are way cool and the food is fine. But now I know why 75% of their rooms are always available. This place needs to take a course in Customer Services.

OK, I actually stayed here in 2003 or so… and it was an inn that made a lasting impression on me (stayed in the Lake Powell Suite and loved the rock-​like walls, waterfall shower, and fish tank built into the wall). Sometimes I want to go to SLC just so I can spend another night in one of those fun rooms.
I’d recommend getting there an hour or two before check-​in time so you can walk around and check out all the different themed rooms.

We stayed here on a last minute whim. Because we booked last minute, we didn’t end up getting a really good room (we stayed in the «French Riviera» room), however the experience was still fun! When you arrive, there is cheesecake and sparkling apple cider waiting for you in your room. Your breakfast arrives at the time you specify. The breakfast is okay. we had a ham & cheese croissant, yogurt & granola and juice. There is a soaker tub/​shower in every room, along with a 46″+ flat screen tv (and unlimited free DVD rentals).
Tip #1 I recommend not checking out early, because as you leave all the empty rooms that people have already checked out of will be open (with a rope across) and you can look inside of them! There are some pretty cool rooms that I’d like to stay at during my next trip to the Anniversary Inn.
Tip #2 Look on their website/​blog for deals. I also heard that if you come here for your anniversary and book a room for your next anniversary the following year, that you get a discount.

Almost 7 years ago my mom took me on a tour of this charming hotel with awe-​inspiring themed rooms and ever since I have been so eager to stay here and never got the chance…
Now I’m almost 23 years old and living in another state, but the last time I was in Salt Lake my boyfriend made it a point that we stay here! I think with as much as I talked about The Anniversary Inn (and even took him on a tour when we visited a year ago) he got the hint of how much I loved this place and booked us a room!
We got the Rio Grande (train-​themed) room. Super cute!
Complimentary cheesecake and apple cider, as well as a continental breakfast the next morning brought to our room at the exact time we specified. They also have parking, which they lock at night for protection.
If you have a second, I totally recommend going to their website and take a fun look for yourself of this captivating place!

My husband booked a last minute deal here for $ 109. We stayed in a beautiful room, not so much on the view side as just a comfortable room, completely themed, and great jetted tub with a waterfall /​shower. The breakfast we received was much more than expected. Brought to the room at the time specified and excellent choice for the morning. Great experience and we will go again!

Is this place for real!!! A former prison, it has a whole host of themed rooms. After looking at the «Bridal Veil Room» we settled on the Venice room, and I am writing this review in a gondola bed. Just hilarious!
Rooms are reasonably priced and breakfast is included.

We stayed here for Valentine’s day in the Room with a View– which is quite appropriately named. We had an excellent view of the city that was amazing at night (less so in the daylight, but then, most city views are.)
The Anniversary Inn is a B&B, although not advertised as such; they bring you «breakfast in bed» each morning, at a time you specify. Not a very large breakfast; the day we stayed, it was one granola-​and-​yogurt parfait each, a cinnamon roll, and a ham-​and-​cheese croissant, along with our choice of two drinks apiece.
The bed was amazing; a beautiful canopy bed, and one of their highly touted new «MyComfort Intelligel» Mattresses– very nice. The jetted tub was wonderful, and VERY spacious; although one set of the 5 shower heads was stuck on a very hot setting.
The Inn is quite pricy; I’d recommend signing up for the Last Minute deals on each room’s page, and check their site’s blog for specials– and if you work in the valley, call to see if your employer is provided a discount.
Overall, an Excellent experience– I can’t wait to go back.

We stayed here for our wedding night in Sultans Palace. This is a hard hotel to rate because each room is so very individual, and unique in its theme. That is part of what gives this boutique bed and breakfast its charm.
Positives: They had a wonderful cozy entryway, convenient parking, great staff. The room was indeed interesting sleeping on top of two elephants and a phoenix showering us.
Drawbacks: Price, if you can get a web special (go to their blog) for coupons, then it may be worth it, but regular pricing is too high. In fact we reserved a 2 tier room, and paid only 109, but they mistakenly booked a 5 tier, since they were at fault they let us stay for that price, a great deal! So if you can find a special, totally worth it!