Toys R Us

GOING OUT OF SALE EVENT! EVERYTHING MUST GO! 70% OFF! Etc etc.
Store is a mess. «Customer service» is non-​existent. Chaos is everything… nothing else to say.

If you look anywhere near younger than 18, they follow you around and ask you not to touch things. I went in with my boyfriend to buy my sister a birthday present. We’re 22. This is not the first time this has happened.

Going out of business everything is on sale BUT you can’t return anything even if it doesn’t work. Customer service is crap and i can see why they r going out of business.

Do not go to this location! Worst location in Utah. The associates are rude and give attitude when you ask for help. I was told to wait in line for the Customer Service area after I already waited in line for 20 minutes and spent 20 minutes trying to track down an associate for a very simple product question. The Customer Service line was about an additional 40 minute wait. I don’t need to spend over an hour just to get an answer about something being in stock. Purchase online or go to one of the other locations which have way better Customer Service.

I love working here. My coworkers are so fun to be around. Although the music playlist is going to drive me crazy

I love this store. It’s so fun. Tons of great toys for all ages. Even adults.
The Lego selection is awesome.
The staff are alright.
As clean as I could expect a toy store to be as well.
Great place. Would recommend it to anyone.

What’s not to like about this place? The 12 year old boy in me has a blast every time I go. I’ve been getting into Lego’s lately and was able to find a Star Wars Cantina set there for a lot less than anywhere else, Amazon included.

Oh toy heaven! I don’t come here often but when I do. It seems like I spend a ton of time looking at everything. The prices seem comparable to most places even amazon.

Toys ‘R’ us used to be really cool. Nowadays (well at least this location is like walking in to a big garage sale). It’s not well kept and it just feels dirty like a showbiz pizza. Everything feels dirty and well handled by sticky little fingers.
If it’s a must there are toys available here with a decent clean selection of toys if you do a little digging. But I’d try another location possibly? This one is being neglected.

Location: A
This Toy ‘R’ Us is in a great location, next to Big 5 Sporting Goods and the Nordstrom Rack. It’s in the North East corner in the Sugar House Center shopping center. A lot of open parking space available because the store is not a business east of it.
Variety: A
I went in this store looking for some fun board games, and my wife and I didn’t leave for 40 minutes because there were so many other fun things to look at. Yes, I felt like I was in elementary school again, and I enjoyed every moment of it! I found a LARGE variety of board/​card games. There were some games that I didn’t think they would have and they did. To say the least, I am very happy with their game section.
Then there is everything else, the inventory here is amazing! I was educated in the latest popular toys and action figures to say the least.
Prices: A
Great prices, at least I thought! I’ve been looking for a variety of board games online and I was surprised to see that Toy ‘R’ Us sold them for cheaper prices. The other prices are very fair and expected.
Organization: B+
At first I didn’t know where the board game section was but I quickly found what I was looking for and I didn’t have much of an issue after that.
I don’t want to grow up, I’m a Toys ‘R’ Us kid!

My son absolutely loves this place and I suppose predictably, it was one of the first buildings he recognizes and routes to get there as well. I’m considerably less enamored by things that are meaningless to him, but do a respectable job of keeping me out of the store. Things that might fall into this category are $ 10 — $ 12 tiny wooden trains with faces (thankfully he’s over that now), overpriced coloring books featuring his (at the time) favorite tv character, rows of those miniature battery-​powered vehicles that don’t work, cheap plastic toys that will shatter very nicely whenever the temperature gets a bit low and they take any kind of impact (this applies to ALL of the ToysRUs branded «Fast Lane» toys), the overall excess of price and cheapness of quality for the majority of toys they stock, whose questionable selection can charitably be described as fleeting at best. Forget trying to find imported stuff here… or a lot of the standard clothing accoutrements. This also applies to the other Toys R Us locations as all of that stuff is evidently shuttered in the aisles and aisles of overpriced items in Babies R Us.
There are good parts. The sales associates are prompt and polite and I think generally interested in everyone having a good visit. They don’t seem to mind when my son wants to «test» the various toys he encounters and they’re happily not keen on hovering around while he does so. Their super cheap bins have a lot of toys that are of oddly higher quality than many of the others at higher prices, though most are not, of course. They do have a fairly good selection of actual baby safety stuff, like locks, shades, high chairs, beds, cups, teethers, potties, strollers, etc. Some of that is overpriced, but not dramatically so. Selection here can frequently be sketchy also, though. It is also close by, but if I’m not interested in him using the various aisles as a play area, it’s harder and harder to go there, considering when I actually want to buy something frequently the Wal-​Mart further east on 2100 S. or Target on 300 W. tend to have far better selections. Something about that picture seems wrong to me.

I frequent this Toys R Us because it’s near my home. Many times… they only have ONE cashier — and THAT cashier is at the «Customer Service» counter… so, many times — you have to tap your toes while someone makes a return, or an exchange.
If you are having trouble finding a toy — good luck finding a staff member on the floor. I think you’ll have to wait in the «Customer Service» line to ask someone to help you. LOL!
However, today I needed to find a specific toy… and I was the WORST type of customer. I don’t know what my toy looks like, and only knew what the toys «name» is. So of course, I went and stood in the «Customer Service» line, and then asked the gal,
«Is there someone on the floor that can help me find a specific toy?»
She said,
«Yes, let me call someone for you. Err… What exactly are you looking for?»
I said,
«A Superhero named ‘Hawkeye’, I have no idea what he looks like.»
She said,
«Oh, I know exactly who you are talking about, he’s an Avenger!»
She called over another gal, who walked over to the Superhero section with me, and she looked and looked, and finally found a «Hawkeye» toy in the back, and even helped me find a wallet with him on it too!
The gal who helped me gets 5 STARS… but, because I frequent this joint… I know how it usually goes down.

I called the store to ask a couple of questions concerning a previous purchase. I was on hold for 36 MINUTES! To me, this is inexcusable. Every time I have been to this location, the customer service is bad, but over half an hour on hold is not only rude, it is ridiculous. I will definitely be driving somewhere else from now on.

This is a great store for toys… but don’t expect much from customer service. The employees are few and far between.

I want to be a Toys R Us Kid… Actually I was a kid when this location was built, I remember anxiously waiting for them to open this store with allowance in hand going to buy the next best toy I could get me hands on. Since this Toys R Us was open it’s been a staple in the Sugar House Commons area.
I’ve grown up a bit and now take my son here to spend my money. How does this work??? I grew up spending my hard earned allowance; mowing lawns, raking leaves, and cleaning the bathroom. Somehow my son has avoided these treacherous chores, until now! :) Toys R Us has shown me the light and my son now has chores in order to make money to spend on his new obsession, Skylanders.
To speak to this store though the staff are great and eager to help, maybe sometimes a little to eager. Some of these big store chains go a little overboard with the in your face over eager smothering, but these guys are usually pretty tame! The store is clean, and orderly. If you need to get lost in toy land this is your place!