Sam Linder Honda

Pulled into the dealership for an oil change and a tire rotation. They said it’d be an extra $ 20 for a tire rotation! Yikes, I was not happy to pay for an oil change and tire rotation at $ 65. Since I was there, I went with it. Then I found out there was a shuttle that would take me to the mall and I signed up for that. While waiting for the shuttle, there were donuts a fruit in the waiting area. I went to the vending machine for a drink, and the coffee machine was free with tokens from customer service!!! Huge plus. Then the shuttle guy was really easy going, and the ride was smooth. The oil change took about an hour and a half, and came with a free cash wash. Everyone was professional and helpful.
Thank you.

If I could give them 100 stars I would. Jesse is a wonderful salesman, he listens and doesn’t push at all. Jim was a great manager closing the sale fast and efficient. Al worked his number magic and put me in the car I wanted! I’ve never had this wonderful of experience as I did here. THANK YOU from the bottom of my heart. I’m now a Sam Linder faithful!

Have purchased so far 8 cars from this place great service go see jimmy dee great salesman!!!

I bought my car back in 2007. My previous car had been stolen and needed something economical with great gas mileage as I was going to be commuting 4x a day to San Jose from Salinas. Enter Sam Linder! They took care of me the moment I stepped in. Jimmy D was my sales rep at the time. Not sure if he’s still there but great guy! Anyway, the real reason I’m writing this review is because it’s been about 8 – 9 years since I’ve purchased my Honda. It’s worked amazingly. Can’t complain. The only cosmetic issue I had was the paint job; it was clearly not painted right. The paint was fading and was coming off. I started noticing it entering the 2^nd year owning my vehicle. In that time I received a recall letter. I lost the letter and never really followed through. I never cared as long as the car worked great. I never even went back to the dealership to ask if an exception could be made! I had procrastinated so long…
Around Dec. 2015, my cousin was purchasing a Honda and I told him about Sam Linder. He checked them out and ended up taking a car. Out of my curiosity (since I was already there with my cousin) I asked one of the reps about my paint job situation and about the recall letter. I was introduced to Sharon, whom is the manager and knows more about my type of issue.
Now don’t get me wrong, I understood my situation: I had procrastinated; I never asked or followed through with anything; I was completely passive. In sum, it was my fault! After speaking for a bit, Sharon asked for my call-​back details because she needed a permanent Honda Rep to get back to her about my issue. Again this was mid December 2015. I gave her my info but not before the thought crossed my mind that she was just trying to get rid of me. I didn’t expect much but I was wrong… Enter 2016 Feb. 1^st. 8 – 9 years since I’ve purchased my vehicle and the recall warranty clearly expired by 4 years. Sharon called with the good news with the Honda rep. She was going to have my car re-​painted from the damaged areas! There is a little out of pocket I must pay but I don’t care! It’s thousands of $$$ in the form of a real professional paint job from the manufacturer! I’ll take it.
Sharon did not have to do what she did; going out of her way to speak with corporate about my situation. I never expected a call. More importantly, I NEVER EXPECTED TO HAVE THAT GREAT OF CUSTOMER SERVICE 8 – 9 YEARS AFTER I PURCHASED MY VEHICLE. Thanks Sharon for helping me out when I thought nothing could be done. I won’t forget this experience!

I was reading through the reviews and have to agree, there are some attitudes that need to be adjusted within Sam Linder Honda; however, there are some AWESOME personnel that are employed there. Gloria in sales, she is a very busy woman, but she has gone out of her way to assist me and my family with purchasing cars. AJ is also EXCEPTIONAL. PJ is a gem, he made the financing part as painless as possible. Jose and Chuck in service, are always eager to help and answer any questions I might have. My friends and family have bought quite a few cars here and continue to due to the customer service we have been shown by the individuals I have mentioned.
Interesting some of the very people mentioned in these reviews, I have complained about. Buying a car is very stressful. Cars are costly. There is nothing better than receiving great customer service. The people mentioned above are the very reason I continue to recommend and return to Sam Linder Honda.

When a potential buyer is asked to wait while the sales rep secures the vehicle key, I can understand that a few minutes may be required as I sit in the car. Then, when I’m at his/​her desk for ten minutes awaiting a business card, that seems to be some sort of «game-​playing» that I don’t appreciate. I walked out without a word and will never return.

First off this is going to be a long one. GO SOMEWHERE ELSE. Prices are cheaper elsewhere if you look around.
I came here last night with my Mom to buy a new car. I came in with plans to trade in since my car was valued at 1,000 in Kelly Blue Book. Once we got there no one helps us until I ask. Which is weird since I remember salesman always being ready to help a customer.
I knew what I wanted but they had limited stock in the color actually they just had 2. Then I realized the prices were higher than what I saw online but figured ok maybe we can just negotiate.
From there everything went by quickly my salesman Max was ok but looking back he did not have my best interests and I told him I saw the same car for cheaper but he kept telling me «oh the all say that but when you go it’s different»… Um ok? I knew the price for my car was 1,000 and he said that it was only worth $ 750. Then said he would show us the blue book but never came back with it. I was able to get him to go down to the price of one of their competitors since I literally called Santa Cruz motors in front of him. Then all of a sudden my cars trade in value turn into 1,000. I went home and got a quota from a dealership in SF for the same car and it was 300 dollars less… WITHOUT me having to try to negotiate.
Then to make matters worse I left my earrings in my car I traded in. I went back dreading having to see them again and how much money I felt like I wasted. I see Jim the general manager and he asked «what’s wrong?» I told him I left my earrings in the car. He gave me the keys to check then asked «you look tired» and I told him «well I found out I could’ve gotten my car for cheaper» he responds «yeah right»… Which upset me more. The point is the prices here aren’t competitive as I thought they were. I see Max my salesman who tries to help me find my earring with no success to make matters worse. He asks me if i would give him a good rating when I get the follow up call. I told him I could’ve gotten my car for cheaper and tells me the same thing that Jim does «yeah right». What?! Please don’t say that to me when I’m obviously not happy with how I was dealt with. To top it off a friend of mine who got a crv Ex I just got a LX she was able to get a better price than me and I have base model. Let him know that and he just gets quiet. Then after another search he asks me again. «So I’m going to asked you again are you going to give me a good rating…» I told him… «I could’ve gotten a better deal and I can’t hide it when I’m upset so no.» I walk a little faster only to hear him mumble something underneath his breath. Which upset me even more. First off I get it you’re a salesman but find away to remedy this so I don’t feel unhappy with an expensive purchase! No sorry! No nothing! just a mutter underneath his breath as I walk away.
The only nice thing about the experience was Crystal who helped me do my paperwork. She informed me step by step everything didn’t rush us even though it was 10:30pm.
I guess learn from me cuz once you sign it’s over. But if I can save someone from feeling like they could’ve gotten a better deal then I’m happy to write this review… BLOG entry to come soon!!!
If you want a good deal do not come to Sam Linders Honda.

My Mom had always dreamed of owning a small Honda SUV. My Dad finally took her this year to upgrade her vehicle and the service at this dealership was amazing. Our sales guy was Jose Rico and he was really polite, friendly and upbeat. He did all he could to appease my Father and ended up giving us $ 1000 above value on the Expedition we were trading in. I also like that throughout the whole ordeal, he directed himself to all 3 of us, not just my Dad. He took mine and my Mom’s opinions into consideration and answered all our questions. Our finance guy, I think Michael, was also very professional, friendly and also directed himself to all three of us. (I’m a feminist, this is important to me lol) It was a long process but overall a great experience. I went there with my parents to make sure they weren’t taken advantage of, treated poorly or hassled and in the end I hardly said a word. My Mom’s happy so I am too. Great Job Sam Linder Honda, keep up the great work! :]

Review: Sales Department
Sales associates Max Ashgarfi and Anthony Alonzo were amazing!!! Their professionalism, care, attention to detail, and commitment to customer satisfaction is the BEST I’ve ever encountered.
For any individual, the car buying process can be scary. Max and Anthony went FAR FAR out of their way to give me an excellent experience! I cannot adequately express how hard they worked to accommodate my needs. They were sympathetic, understanding, extremely diligent, and detail orientated.
Max and Anthony prove, HANDS DOWN, that Sam Linder Honda absolutely deserves their every accolade and award!
Here’s a rundown of my car buying experience:
1) They took great care to explain clearly the details of the cost and car.
2) Extremely transparent in regards to billing.
3) They were professional, patient, and courteous every step of the way.
4) They were actively watching out for my interests and were great customer advocates. I was truly and sincerely impressed.
5) They were insightful and thorough. They answered questions I didn’t even know to ask!
6) I walked away with a fair and great deal on my vehicle.
Honestly, if I knew a car buying experience could be so smooth and positive… I would have chosen to buy a car much sooner.
In summary, Max and and Anthony are awesome. If you’re shopping for a car, I recommend that you ask them to guide you through the process. Sam Linder Honda sets a very high bar for their consultants and these guys were truly excellent!

This review is about Glenn Maravilla, who was the Salesperson that helped me buy my 2016 HRV. This was my first time buying a brand new car, and Glenn was patient and answered all of my questions. He even stayed late a few nights just to help me out, which was greatly appreciated! The negotiations on the price took quite a while, but he stayed the whole time and worked with me the best he could.
I also interacted with one of Glenn’s Managers and the guy who tries to sell extended warranties. They were both more pushy than Glenn and not nearly as enjoyable to speak with, but I guess that’s just part of their job since they are trying to close the deal as fast as possible.
I have two free oil changes at this dealership, so I will write another review about that in the future.

Purchasing a vehicle is probably the second most stressful/​big purchase someone will ever make in their life. Well when I came here. It was nothing close to stressful. From the moment I walked in to the time I drove off the lot I was treated with the best customer service and the best deal!
My salesman name was Matthew and he helped me get the vehicle I wanted for a great price. He answered all my questions and knew exactly what I wanted. He was very understanding about my budget and made me feel comfortable. I purchased a used vehicle that was motor trend certified and it’s the best decision I ever made. Spending the little extra to have your vehicle motor trend certified is definitely worth it! The sales manager Al greeted me and my mom personally to the dealership and promised me a good deal and experience.
Once the deal was made we met with the finance manager PJ. He took his time to go over all the details in my contract and even gave me advice about refinancing to better myself for the future.wow.I know they are in sales but for him to take time out to give me advice and help me was very kind.
I would recommend this dealership to everyone in the market for a new or pre owned vehicle!
Ask for Matthew the salesman he will get you in and out with a great deal!

This is why most people dread going to buy a car from a dealer. Really bad experience. Paid cash for a car — probably one of the easiest transactions they’d had in a while. …and the sale manager still tried to screw me over for something small after we agreed on the price and signed all the docs. Unbelievable what some of these guys will do to make an extra buck off you. Do they just not feel good unless they’re screwing someone over?

This is my go to spot for any service my honda needs, everyone is always so nice and helpful. I’d definitely recommend this place!

_​_​_​_​_​Service Department Review Only_​_​_​_​_​_​
This review speaks more than 5 stars because I have been coming here since August of 2012. Even when I moved two different times, I still make the drive here because of the professional relationships that I have built with Jose and Chuck in the Service Department. The rapport was not an easy one to build. My first encounter was with another service representative who did not listen to me and extended my wait time addressing what I wanted done with my car. However, my review and feedback was definitely heard by the Director of the Service department and gave me a free detail to compensate for my frustrations. I was definitely happy about that and continued to get my car serviced here.
Not being knowledgeable about cars, Jose whips out his book with visuals to not only explain to me verbally but also visually. Jose always gives me options and is conservative when it comes to budget. He works with you and explains to you what really needs to be done and what can wait until your next service. I pretty much plan my car service around Jose’s schedule as I know I will be given the service that I expect. I only go to Jose Bacerra for the reason that he knows what I expect, understands me as a customer, and respects my budget.
I have developed rapport with Chuck as his desk is next to Jose’s. Chuck has also helped me out. A couple months ago, appointments were to be made to get your car serviced with no walk-​ins. I was extremely upset when I drove 55 miles on 7÷10÷2015 @ 7:20am to get here and was greeted by a new service guy, that I did not know, only to be told to make an appointment. I explained to this service guy that I have been coming here for 3 years and did not get the memo. He explained that an email was sent out. I have not gotten the email. Jose and Chuck were not there yet. I am not saying that I wanted special treatment, I wanted to be recognized as a loyal customer and felt that this new service guy did not handle customer service well, nor was he understanding that I drove far to get my car serviced. Now that’s loyalty for the service department. However, when I was pulling out the lot, Chuck gets in and waves me down. He takes care of me and updates my personal information on the computer to ensure the emails will be sent for future references. Chuck was very understanding of the drive I made and provided me with a car service even when I did not have an appointment. I am not saying that you can just walk in and get your car serviced without an appointment, what I am saying is that I was given a pass for not getting the memo and Chuck was understanding considering I was a loyal customer. It’s too bad I did not remember this new service guy’s name, because I would like to include his name. My review will be updated with his name the next time I get my car serviced.
All in all, I love Sam Linder’s Service Department and will continue to come here as long as I am in the Bay Area. It is definitely a plus to develop rapport with you car service person to get the best service for your car.
Jose and Chuck are like family and I cannot stray into another Honda Service Department expecting to get the same service that I do at Sam Linders.

Awful experience. I went with my boyfriend to look into leasing a car for myself and both the salesman and manager directed all questions and information to my boyfriend. They never even asked me for my name or made eye contact with me, even after my boyfriend said the car was for me and I would be making the payments. They were also very pushy and gave us attitude when we said we wanted to think about it first. Horrible service. I went to Ocean Honda in Santa Cruz a few weeks later and leased my car without a problem. It was a completely different experience.

Knew what I wanted and they didn’t have it on the lot. Was told that they would get it in for me. Great! I was being helped by Jose and made an appointment the following day with him to «close the deal».
Came in for my «appointment» and was approached by Jose and he said he was with clients and was running late. Okay. First off, if you know you have an appointment due and are running late, how hard would it have been to call and let me know or reschedule? I came straight from work for this appointment, no dinner yet or anything (which he was aware that I would be coming straight from work).
He said that he would have Michael talk over numbers with me. Well, I did not like this Michael one bit. He was rude and arrogant in his mannerisms. I got the feeling right off that he could care less about helping me and it did not change from there.
So instead of dealing with him and Jose who was busy closing the other deal he had going on, I just walked straight out. Jim (the general manager?) went on the previous day about wanting to make me happy and suddenly, no? Fine.
Someone else can take my money. I will never return to this place. Customer service is seriously lacking.

I waited two and a half hours to get an oil change… with an appointment. Never coming back here again.

Sales department A.J. Need to go see him to buy your new or used car he is great above and beyond Customer service! Service department Jose, Oscar and Sharon great Customer service very nice and friendly!!.
Bernie is the best I took my new Honda in for one thing and he took the time to wash my entire car after visiting a client I didn’t realize tree sap got all over my brand new 2015 Honda he didn’t just take care of one thing he went the extra mile to clean my entire car and told me about how bad that is on car paint it’s like acid. Thank you Thank you Bernie you are awesome!!!

This is for Jose in the Service department.
I was visiting family and made an appointment here. I came on a Friday afternoon and it was dead.
My car was swiftly serviced. Jose was great to deal with.
So, at my my last service appointment I was supposed to replace the air filters, but due to the price I was going to install them myself. I had the filters sitting in my trunk for awhile (so guilty).
So Jose offered to switch out the filters for free. (Yes) And I got a discount on the service (Yes). And when my transaction was done I got to roll some dice and got 10% off the next time I came in for service.
Cool. Jose is the man :)

I cannot say enough about how wonderful it is to do business with Sam Linder Honda. Starting with Sam Linder who not only runs a great customer service based company but also gives back to the community who supports him.
I worked with Crystal when purchasing my Honda Pilot (which I LOVE). I told her my needs and what I was looking for. She also respected that I did my research and was EXTREMELY knowledgeable about the car.
Al, the manager was just as great to work with. He was friendly and made sure I was happy with the great deal I got with the car.
My last stop on the way out was the finance department. Again, great customer care! The woman I worked with didn’t pressure me into add ons but made sure I left with what I needed.
Everyone I worked with has been with Sam Linder for years and that’s a good sign of a great place to work. I’ve had my car for a year now and I love it! Crystal made sure I left with what I needed. I was given a fair trade for my old car, great customer service and a great deal. I purchased the car the next day and I’m not an impulse buyer.
I look forward to doing business with Sam Linder for years to come!