Salinas Toyota Scion

Horrible experience! I was car shopping and never really gone into a dealership. Since the start i let the salesmen know i was only looking/​shopping around and looking at my options. (This was back in 2015)
I had previously gone to the toyota in Monterey, Great service there.
I went on a test drive and the guy wanted to show me numbers so there i go.
And i told him i would consider the car, that i wanted to look around still.
He got mad and told us to wait.
He brought out his manager who then told us that the guy went through the numbers with us so that we wouldn’t buy it. Again told him since the beginning we were car shopping and wanted to look around. And walked out of there upset. While he was still talking to us about why aren’t we buying it.
A few minutes passed, and i get a call from the dealership trying to get me to go back and to buy the car. I hanged up!
Few days passed and i was still getting calls from them. When i thought finally they aren’t calling me anymore, they called me three months later to see if i was still interested in the car! Told them, no and that i had already boughten one and they were interested where and why? I mean why?
Such horrible horrible experience. I do not recommend anyone to that dealership. My car is a toyota and i’ve gone to other toyota dealers and they have been so much better than them.

I drove 5 hours round trip to see a specific car that I had in mind. I was in complete contact with RB throughout the entire process and he said he had a morning appointment so we made an appointment at 2:30pm. After driving 2 ½ hours, I arrived at the dealership to find out the car had just been sold to someone else. I would at least have hoped they would have saved the car while I was enroute to the location. After a miserable 2.5 ours I ended up leaving with no car and had to drive back. I do have to say RB was great at staying in touch the entire time. But the fact that I told RB that if everything checked out then I would buy the car that day, but have it sold right before I arrived was a big disappointment. The other party who ended up purchasing the car even said that they came in without an appointment and another salesman ended up showing them that specific car.

I had a good experience here at salinas toyota however this dealership did not give me the best deal I ended up going to Gilroy and work with Ray and Christian and they were able to give me $ 500 or better deal and they got me the color that I wanted I would recommend everybody to go to exciting Gilroy Toyota where anything is possible and everyone is welcome

If I could give 0 stars, I would. Brought my companies Prius in to this dealers service department for a transmission fluid change. The girls at the service department were friendly, one seemed too friendly. Nothing wrong with the service exactly but I noticed the next day that both my laptops, both personal and work were missing. They were there in the car when I dropped it off and I park in garage immediately until the the next day when I noticed them gone. Called service manager and got no results (as expected). I didn’t think leaving my stuff in vehicle should be an issue. BEWARE: remove personal belongings before leaving your vehicle here.

Very unprofessional. Very lazy. Very I wanna seat back and relax. Thanks for nothing. I was trying to buy a nice car from you guys and your sales department lacked a lot of service.

Purchased a Toyota Yaris from here a couple months ago. Roger was my salesman.
I’m learning a lot of life lessons as a young man through this car buying process.
Roger was a decent guy and I enjoyed talking and working with him. However, when I asked him whether the Yaris was a one owner car, he responded that it was. I believe I asked him the question twice. I took him at his word and glazed over the CarFax when it was given to me. Lesson learned — never scan through the CarFax haphazardly. Technically, it was a one-​owner car, but it was a rental, which decreases the resale value of the vehicle. I found about this after I started doing research to sell the vehicle. (Quick turnaround, I know. I quickly found out the car did not suit my needs. I should have done more research before, but I was at a point where I desperately needed a car, and it is always unwise to look for something expensive when desperate…)
Anyway, I still like Roger, but just wish he had been more clear about its rental state. I respect him for getting his supervisor to agree to a due bill repair for the car that they initially were reluctant to do.

Salinas Toyota did an excellent job regarding the purchase of our 2015 Toyota Avalon Hybrid. Our salesman, Armando Henderson, was excellent as was the finance manager, Raul Chavez. They accepted the Truecar price guarantee and everything was straightforward and pleasant. The entire purchasing experience lasted about 45 minutes. They even transferred a car with the color we wanted at no charge. We definitely recommend Salinas Toyota if you’re in the market for a Toyota vehicle.

I think if there was a way to give negative stars I would! First off when we went to look at trucks we were told by the salesman to go to an after market dealer for better rims. We wanted the nicer rims that they had on another truck and were willing to pay for them. Could not do it. Went to different dealer got truck we wanted, great service nice people and they knew what they were talking about. Came back to this location for service and a repair and the truck seats were dirty with grease stains. They did shampoo seats but that should never have happened. When the complaint was made about the dirty seats and the gal in the office being unprofessional, they went and told her who said it as well as what was said. When the truck was taken back for the clean-​up she made comments to my BF about my complaining about her. He was very offended as was I when he told me about it. First off it was not me that complained it was him, second when he called and told the manager that she had confronted him he said it is their policy to say who complained and what was said. Oh and the repair was not done correctly. Complaint to corporate and was told would receive a call no later then 48 hours and that was the deadline. Received the call 5 days later! The guy that called said oh yeah I read why you are upset, let us make it up to you. He had no explanation or apology for how it would get better. Time to go to another location for service. Worst customer service across the board! Go to Santa Cruz Toyota if you want good service. It is worth the drive!

I made an appt for a minor service. On check-​in, I was told it would be about an hour and 20 mins, and since it takes 20 – 30 mins to be delivered/​picked up via their shuttle, I decided to wait.
I didn’t get my keys back for 2 hrs and 45 mins, after sitting in the freezing cold lobby the entire time. The last 25 mins was due to the «10 minute» carwash, which left soap dripping from the doors.
Liz in the service dept is very nice, but that was the worst and most miserable experience I’ve ever had at this dealership.
Going to Seaside next time.

I came here to buy a hybrid car. 1. We needed a fuel efficient car and 2. They are having the Memorial Day sales.
David was our salesman. He answered all the questions we asked very patiently.
Also the owner showed us the service area and went through the owner’s manual with us. He was also making sure our salesman did his job correctly. (Which I liked)
At the end, we went home with A 2015 Camry hybrid. (So far we love our car)
I just hope that their after care and service department will be as great experience as the sales team!

Salinas Toyota was amazing. I actually flew down from Seattle to purchase a car from them, and here are some of the things they did for me:
1 — saved the car I wanted, and turned down several other buyers in person, at least one of whom offered $ 2,000 more than I paid (because I had already placed a deposit by phone);
2 — made sure that no one drove the car I wanted — when I drove it off the lot, it had two miles on the odometer;
3 — picked me up from San Jose Airport and drove my girlfriend and I 90 minutes to the dealership;
4 — prepared my paperwork in advance, and whisked me through F&I in less than 15 minutes.
I’ve purchased many cars, and this was the best purchase experience I’ve ever had — bar none. And for what it’s worth, I am the CEO of a used car marketplace (
), and I’ve purchased and sold a lot of vehicles. These guys are truly first rate. If you live in the region, and you’re looking for a Toyota or Scion, just go see these guys. They will take care of you.
Special shout outs to David Jones the sales guru and Chris the GSM. You guys make car dealers look great. Thanks again!

Not the first time I brought my 2014 Sienna here for service. They are supposed to do a courtesy service even though we bought the van in SoCal. Last time some girl helped me & she was so helpful & attentive but THIS time, Mike Ely helped me & apparently, UNLESS I allow them to put the «complimentary» frame that says «Salinas Toyota Scion» on my license plates, they will not wash my car for me. You mean the ONLY way a person that has purchased (& we purchased BRAND NEW) a Toyota can get a car wash along with their Toyota service, is if we advertise them!!! I advertise Toyota all the time! I’ve owned a Previa, Camry, a Camry Hybrid & now a Sienna… I think that’s enough advertising. It’s no wonder Tustin Toyota (where we bought our car) is one of the best. So attentive with their customers. Unlike Salinas Toyota.
So I get my car back & yes, it’s washed but it’s not even dried properly & it’s more like a, F— You! Job!!! It looks more dirty than when brought it. (Please see pictures).
I also had to ask about the shuttle, while I wait… It wasn’t offered. Then, the shuttle guy was gone so I was told by Mike Ely that, «We’ll let him know as soon he gets back that you’re waiting.» So I waited. 5 mins later… The shuttle Toyota arrives & the guy doesn’t tell him. I watched as they continued about their day & no one tells him. I finally go to the cashier & I asked about the shuttle & they paged him right away so «John» drove me to where I had to go. Had I not said anything, I would probably would’ve been waiting even longer.
I will be calling corporate for this f — d up treatment.
I am so glad I bought my Toyota somewhere else. We are a Toyota family (we actually 2 Siennas at the time) & I will make sure to let everyone know NOT to purchase from this Toyota.

I really liked the customer service here. I was treated really well and I don’t see what the other reviews were about. I came to have a recall done on my car and was in n out in less than an hour.

Do not go there. They don’t take good care of your car, it is expensive and it takes for ever…
Only positive aspect, customer care was quite good.

I would not trust these guys.
Tried to sell me a used car that clearly had some issues. Inside of rear tires were worn bald 1 yr old car. Car drove badly. They put me on the phone with the alleged previous owner. Smelled fishy so I walked.

I have not owned a Toyota before and knew nothing of this dealership. I bought a new 2009 vehicle here in October 2008. It came with Bridgestone tires on it. I have never had so many tire problems. The problems ranged from the dash light warning me of low tire pressure which I took care of myself and sometimes through Toyota for free. Those problems continued and twice I had to take the vehicle in to this dealership to patch or whatever it is called two separate tires. The low tire pressure warning continued and I inflated the tires myself to the appropriate pressure using a gauge but the warning light had to be reset by the dealership.
Last December, after many more low tire pressure warnings and fixing the problem, the right front tire went flat as the vehicle limped into a parking lot. Three flat tires in 1.5 years. Odd enough but the worst was yet to come. I inspected all four tires in the parking lot and discovered to my horror that there was almost no tread left on any of the tires. NEVER did the service department at Salinas Toyota mention anything remotely related to my tires during all the time I’ve owned the vehicle. It was frightening to me to realize how much my life, my kids lives, and others’ lives were on the line while I blissfully drove with dangerous tires.
This is after I have maintained the vehicle per the owner’s manual faithfully.
There were no Bridgestone tires to be found anywhere and they were backordered until March 2012.
I purchased and allowed Salinas Toyota to install all four Yokohama tires and, knock on wood, have not had a problem since January 2012.
Two mistakes: Toyota’s failure to properly inspect tires during routine maintenance, and the inherent unreliability and poor quality of Bridgestone tires.
I wish I could give the Service Dept. a lower grade than one star. How about –4 stars?

After buying a new Avalon here in 2005 I also had it serviced here for the following 6 years. Then, 699 miles after the 100K mile service, the engine blew. «Too bad» I was told. «Not our fault» I was told.
I took the Avalon to another mechanic and he discovered several things wrong with the original engine. It had been removed and re-​installed by Salinas Toyota (they never told me) and several things were done incorrectly. Also, the new mechanic discovered 3 rats nests that the Toyota dealer had overlooked. So much for «Toyota Certified Inspections»
To date, Salinas has refused to hold themselves accountable for ANYTHING they did or didn’t do. And this is what you can expect even if you buy your car here. Sloppy, sub-​standard service.

Here is what went down. My mom really needed to have a new car. She wrecked her other one about a week ago.
She had asked that I help her in this. After much talk, she decided that she wanted a small Corolla.
I explained to Alfredo about what she wanted. The importance of having all the features that Mom wanted. It went in one ear and out the other.
Finally we found that car that she wanted, she like it. Then we ask one really important question. Does this have the auto alarm with the key chain. Alfredo look us both in the eyes and said there are inside.
We went in and did the whole 4square preso and agreed on a price. I had my little one with me. We shook hands made a deal. I told mom I would meet her in 30 min or so. She calls me, I thought she was outside, She is still at the dealership and they want to charge her another 750 for the remote keys. Bull CRAP!
Then he started to show her other cars, none of them had the features that she wanted. I told her just to leave and we will deal with it later.
If you are going there, make sure you go some where else.

I just bought a rav4 from them and they were wonderful!

Hubby wanted a new truck. Researched several models and decided to purchase a Tundra.
Visited this dealership to purchase the truck. The salesman was not helpful at all. Every time we told him how much we were willing to pay, he would run to this little booth and talk to some other employee, come back and say it was not possible. He then tried to talk us into purchasing another Tundra with less options. After being unsuccessful, he suggested that we apply through their finance company to purchase the truck we wanted.
After about two hours of haggling, we gave up and drove up the road to Gilroy Toyota. Ironically, they did not have the Tundra we wanted in stock, but were willing to get it from another nearby dealer – Toyota of Salinas!