MY Jeep Chrysler Dodge RAM

Update: 5÷4÷16 — My vehicle wouldnt start today again after having it back for 6 days. Had it towed to another local dealership for diagnostics. I will be asking for my money back from Salinas Dodge in the very near future. This has cost me another day of work. The fuel system was obviously not diagnosed properly.

If I could I wouldn’t even give this dealership a one star. I bought a jeep like 7 months ago and took it in several times and they claimed nothing was wrong. The last time I took it they actually felt how the transmission was jumping! (Lemon law) They replaced the part, yet they never called me for any updates! When I finally got a call I went in for it and when I was about to leave I noticed they had switched out some of my interior grey parts for gold ones. I talked to the general manager and other service people and I felt they thought I was lying. I know my car; I drive it everyday so I find it very funny how these guys can’t own up to things. (Scammers)They are rude in person and over the phone. I would never recommend buying your car here, go elsewhere for your moneys worth. Guys from service are unprofessional and think everything is a joke! I have a case with the corporate, I just hope this place learns what Guest services really means.

Well I purchased my truck from another dealership, but take it here for service since its closest to me. I don’t like to be negative, but this place is bad. I have had several issues. When scheduling, the soonest opening is always weeks out. I have been charged for replacement parts without my approval. I schedule to take my vehicle in for 2 issues and only 1 is addressed. I am not told that the work was not completed until I pick up my vehicle. No one ever calls me when my truck is ready. On several occasions I’ve called and a the person on the other end is very rude. I’ve actually been hung up on. I requested a ride home in advance and then I had to wait almost 2 hrs. I’ve tried to talk to Michael the service manages but he is no help.

The My dodge sales department was great but when it comes to their service department, that’s where the F comes into play. My RAM truck has been brought back to the service department over 20 times, every time I get it back something else is wrong or the original problem was never fixed, they are very good at just resetting the engine light. On top of the incompetence, the service manager is a very arrogant jerk and never makes things right. This comment is not only mine, but a majority of the customers and other people I speak too. Major problems are covered up when they cannot be fixed or told it’s a common thing for a RAM truck’s transmission to slip and make very loud screeching at only 5000 miles. Maybe it’s a lemon if the Service Manager states they have problems…
A company is only as good as the service it provides afterwards. Any dealership can sale you a vehicle, standing behind the customer after the sale is paramount, whether we purchase one vehicle or a fleet. We should be treated as if we are just about to purchased the new vehicle. I know that I will never purchase from this dealership again and will let everyone I know the horrible customer service from the Service Manager.
It’s funny after I contacted the Ram corporation, they stated to go to high valued Dodge dealerships, Seaside or South county. And each of their Service managers knows the arrogance the Salinas Manager has.
I’ll I asked for was a vehicle I could trust traveling with my kids and going camping. A vehicle that when there is something wrong I would like action and fixes and not excuses or lies.
Too Bad Salinas Dodge RAM. Many more things I would say. Don’t trust them.

Sometimes I wonder if there’s any genuine dodge dealerships in our area, being a die hard dodge fan and looking for my second car from salinas dodge (2014 ram 2500) I decided to call them and buy a scat pack charger, I setup a meeting time with a sales person (forgot his name) for 4 o’clock he was suppose to send me pictures of this car earlier in the day never did, called again talked to another sales person was super rude Noël turns out car was special order for a customer puts me on hold and then turns out there was another scat pack charger that had just been sold today, would of been nice to been told this rite before I was 5 minutes away from a 40 minute drive great, was of money, time and gas, I guess my search will continue until I find this genuine dodge dealership
Went from 1 start to 3 stars only because my first experience was good buying my truck but still very disappointed this time around

Levi was amazing! He waxed the chrome on my moms Grand Cherokee by hand after it was washed twice! Very helpful and a nice guy!

DO NOT GO HERE, they have the worst customer service /​mechanics i have ever encountered. I took my vehicle for an oil change, after picking it up i noticed it idling really hard. after about 1 hour the check engine light came on and started flashing. Now almost one week later they still haven’t fixed the problem and keep pushing it out day after day after day. «Manny «never returns calls and has excuse after excuse. he actually sounds annoyed that i call for an update on my car? At this point i have zero confidence that this car will ever be fixed correctly.

called this am to find a 2 door 2016 wrangler. spoke to chip who described a car in stock. we told him we would take the 40 minute ride to see this vehicle. hopped in the car and when we got there, not only did chip never come out of hiding in the back, but there was no such vehicle in stock!!! what kind of game are these morons playing with the public?
shameful!

I called to have my Jeep Compass diagnosed for the transmission overheating, and they couldn’t get me an appointment for almost 2 weeks, then they told me to bring the car in at 11:00 am, so I did, and when I got here they told me that I would have to leave the car and that I should have brought it in at 7:00 am because their technicians were busy and taking lunch at 12 to 1. Not only did I rearrange my work schedule, but then I was stranded because they didnt bother to inform me that I would need to leave the car all day and get my own ride back and forth to work from here. Feeling like their customer service is highly lacking.

Took my Jeep in for a tune up and later found out it needed some transmission work. The first time around it was in the shop for only 2 days maybe, and the next week I took it in for the transmission. (It was supposed to take only about 5 days and took 2 weeks). After picking it up the first time I noticed items that I had left in it were missing. Not thinking much of it, assuming I had forgotten where I put them, I looked for them elsewhere but never found them.
I’ve since remembered a total of 5 items that I’m certain were in the car when I dropped it off, and were no longer in it when I picked it up. I understand that the business is not responsible for lost or stolen items, however, I never would have expected that they would be stolen by employees. Especially when the items were in places that employees had no business being, including the glove box and the trunk.
From what I could tell most of the employees are kind hardworking people, but there’s at least one thief amongst them, which unfortunately is a deal breaker for me. Save your money go to a shop where the employees won’t violate your privacy and take your belongings.
Lesson learned, I’ll never leave any belongings in my car when I take it to the shop, but I’ll also never take it to MY Jeep Chrysler Dodge.

Never again, took my jeep for simple oil change they for got to put the oil cap back and damaged my engine!!!

Just ordered my new Wrangler from My Jeep and have to say the experience was fantastic. Humberto, Larry and the rest of the crew were nice, helpful, sincere and most of all accommodating.
I had very specific needs and the made the experience enjoyable.
My new Jeep should be delivered in a few weeks ans I will update my post.
A big thanks to MY new car dealer.

Parts and service employees were very helpful and pleasant. Made a stressful situation alot better. Parts guy noticed I had been here for a while so he went out of his way to see what was going on with my vehicle. Came back with good news =*) Now theyre washing it, which I think is cool then I’ll be ready to roll. Yay!

My husband & I just bought a Ram truck from My Jeep Chrysler Dodge Ram. I am in the vehicle sales business and cannot express enough how simple this truck buying experience was. Larry (the sales manager) & Jose (the finance manager) are rock stars in their field and VERY sincere, friendly & super easy to work with! After a NIGHTMARE over 8 months at a nearby dealer to the north, this transactions was a breeze. We will definitely recommend this dealer to all of our family & friends.
Thank you Thank you Thank you! My husband LOVES his truck!
Sincerely, Stephanie & Roger Sharp Hollister, Ca

Thanks Jeep crew for taking care of my window repair without a hitch. They offered me free shuttle service during my wait. There was a comfortable lounge to relax in during my wait — nice plush leather sofa and chairs, a big flatscreen, magazines, coffee, tea and vending machines.
My window repair was done in 45 minutes. Upon picking up my car, I noticed it was all shiny. Yep, a free car wash is included in any service.
Thanks for the many years of dedicated service, Jeep Salinas!