Enterprise Rent-A-Car

This is a very busy office and always seems understaffed but the folks that work there are as fast as they can get. You never feel as though they are ignoring you and they always strive fdor customer satisfaction. I always rent from them.

My insurance setup a rental for me since I hit a pothole and cracked my rim. The whole day was going downhill for me. When I stepped into this location and it was about 4pm and not too busy. I was greeted by a lovely receptionist who was very friendly. While getting my reservation confirmed she discovered my license was expired which I didn’t even know at the time. I began to wondering what was next since this day has gone so brilliantly this far. She saw my frustration and offered to give me a ride to the DMV. My driver was a very professional and courteous man by the name of Chris. Chris dropped me off at the DMV and since he knew I wouldn’t make it out by the time Enterprise was closing he offered to stay after hours to make sure I left with a car so I could get to work the next day. It is not very often that you get this kind of service. Not only was he patient but he showed so much compassion for me as a customer. Upon returning my rental car Chris even made sure to provide a ride to my auto shop so I could pick up my own vehicle. Bottom line the most amazing customer service I have ever experienced anywhere. Nice job Chris, you are a true asset to your company.

Amazing customer service, the guys working here are great. The car I was supposed to rent was taken by their driver to drop another customer off and I was immediately given my pick of the available cars, no hassle. I chose their Cadillac SRX which was very clean and well maintained. I’ve rented a few cars from this particular branch and the service has been fantastic every time, in the past I had to take a rental car from them that wasn’t really to my liking due to no other car being available, I went back to get the car exchanged and the process was quick and easy. I highly recommend this place.

Unexpectedly, whole system in my car was frozen; needed a car for just one day. I went to Hertz, received very poor reception and would put me on a waiting list. Gold Star Motors staff advised me to rent a car at the Enterprise and gave me a ride. Upon arrival, a young gentle man (later identified, Michael Lee, Management Trainee, opened the front door, holding it, «Welcome to Enterprise, Sir!» Under the leadership, Mr. Alejandors Verduzco, Site manager, Michael hit the ground and running, to process a car I needed. it took a matter of 5 minutes. These two men are the symbol of unique and distinguishable representatives of this organization. These two employees are the products and services of this company how they treat the customer like me indeed ignited my spirit of my visit and to many forthcoming customers. IF, I were the CEO, I would not only give pay increase but also promotion. They truly emulated their leadership, management, customer relations, and communications skills, treat the customers with respect and dignified way (These skills are the core values in real business environment). They earned my respect and admiration. Yes, I will recommend anyone to rent the cars at the Enterprise. Definitely, I shall return to the Enterprise should I need a car.

My father was in town for a one week visit and had wanted a car for his personal use during that week. Our experience from the minute we walked in the door was exceptional! An employee actually held the door open for us as we walked in. Upon our entering the office the employees behind the desk actually stepped in front of the desk for a hand shake and welcome prior to beginning our transaction. We had a reservation for a standard vehicle. A standard vehicle had just been brought back in but had not been cleaned yet. We were offered an upgrade at no extra charge to a small SUV since there were no available standard cars. Our assistant was extremely friendly, funny, knowledgable, and helpful with any questions we had regarding our options for insurance and gas payment. She also made the inspection process a breeze. The return of the vehicle was equally pleasant and easy. We will most definitely use the Enterprise at Auto Center Circle in the future for ALL our rental car needs! Thanks!