Enterprise Rent-A-Car

I rented here in February and thought the customer service was top notch. Thank you for making my stay very easy. I was driven to the Amtrak station after I dropped off the car which is such a plus for Enterprise vs other car rental companies.

Nothing but good things to say, we made our reservation on line, called the morning we were to pick it up to see if we could get it earlier (yes we could), got there, filled out paperwork, our car was ready and beautiful, returned it four days later and they drove us to the train station! Perfect all around! Thank you so much!!!

I came to visit from LA and my car broke down on the 46, long story short I ended up in Salinas and rented a car from this location and the staff was helpful. I did wait for about 15 minutes while they got the car ready. The car was clean inside and out. I drove the car all the way down to LA with no problems and returned it there with no issues. All the charges on my card where legit. No complains, I do not know why people complain for waiting, I bet their the same people who complain because they are waiting in line at a grocery store.

Here are the crazy and unprofessional treatment that I received at Enterprise locations all up and down the state of California:
Monterey — They were out of cars so could not swap. They told me I could take the car to a repair shop to get it fixed. Wait, they want ME to take THEIR car to be fixed? Three hours of waiting at the shop the car was still not fixed and not only that the shop was told that Enterprise denied the repair because it was too expensive. WTF? So I drive back to their office and was told that all the local offices were also out of cars. Basically they told me I was on my own. Since I was hundreds of miles from home what could I do?
Torrance — This is the branch I rented the car from. The rep there listened and told me to take it to a repair shop — Firestone. WTF? Is this Groundhog Day? So I’m supposed to go all over town to fix THEIR car? She said ok, she will call the other Enterprise offices and call me back. Never got a call back
Salinas — Had cars but would not let me have a car because I needed to return the car to Torrance instead of back to their branch.
Santa Barbara Airport — Would not let me have a car because they only on one car left.
Enterprise 1 – 800 Roadside Assistance — Helped me call all up and down Hwy 101 looking for a car but they too struck out — none of the branches were willing to swap out the car. They ended the call by basically telling me I’m on my own.
Torrance — After driving hundreds of miles at night with a headlight out, I returned the car to Torrance only to be told by the rep I could not go until talked to the manager. I said why it’s just a headlight that went out. He said, and I quote, «how do we know how the headlight went out» WTF? Now he is insinuating that I broke the headlight? It is just a f’n burned out bulb!
Bottom line, Enterprise is too worry about their bottom line to care about their customer’s safety.
Next time? Not if I can help it.

Beware this Enterprise location — completely horrendous experience!
As a pilot who often flies into smaller airports, I am very dependent on rental car companies for transportation away from the field. I usually choose Enterprise.
I booked a car for pick-​up at the Salinas airport and received a confirmation number as usual. When I arrived, I was first told that a car was on the way and that I would need to wait a few minutes while it was cleaned. Half an hour later, I was told that actually, the location was out of cars but that they expected one shortly. An hour later, I was told that they weren’t sure when they would have a car for me. At this point, I was getting a little impatient and started asking if they could get a car for me from another location or drive me to Monterey where I had confirmed that cars were definitely available. The Enterprise manager (Bianca) told me she couldn’t do anything for me and that I’d need to keep waiting. When asked what it meant that I had a confirmed reservation with an Enterprise confirmation number, Bianca tried to explain that was on an «as available basis». I have no idea what that means.
Cutting to the end of the story, I ended up stranded at the airport for 3.5 hours waiting for a car. Strangely enough, when I finally got on the phone with Bianca, used a horribly aggressive tone and threatened a bad Unilocal!review, a car was delivered to the airport from a different location in less than 10 minutes.
I am generally a patient person, but this location’s completely indifferent treatment was beyond anything I have experienced in my flying career. I would encouage anyone needing a car in Salinas to avoid this Enterise location at all costs.

Terrible experience! Location was convenient so I tried it. Had an important meeting 3 hours away, when I got there (in order to use my Visa to rent the car with because it was a debit card as well?) they needed proof of my home address. My valid CDL wasn’t good enough! Started asking for a copy of my PGE or water bill? Checked my backside to see if I left one of those there but nope!
Ended-​up driving my own car, never again will I go there.
Also told them I wanted to complain and they said they’d have a regional manager call me, two weeks later and still waiting… horrible customer service.

They were super friendly and helpful.

Every time I come here my car is not ready as promised

The one star rating is not for the staff, but for the hand controls provided by the San Jose office.
The installation was incomplete — no steering knob — and therefore, useless. My husband, who requires full hand controls to drive, was unable to do any of the driving on our two week trip.
The gas and brake controls interfere with use of the pedals making the vehicle unsafe for other drivers. The rods connecting the control to the pedals goes under the steering wheel, across the driver’s lap, and down between the gas and brake pedals. I was unable to shift positions for comfort on our long drive without consciously avoiding the controls — one good scrape of the knee kept me thinking of it. I could not easily move my foot from one pedal to the other — a nice nick between the toes made me very careful — not something one needs to be thinking about in an emergency. I could not securely place my foot on the brake pedal because of the attachment mechanism. Over all a very bad experience with hand controls that my husband wasn’t even able to use.
As a company, Enterprise really needs to find and invest in better hand controls.
For my take on the Salinas and Stockton staffs’ efforts to accommodate us in the face of such useless controls, see my next review. — ( Unilocal won’t let me write another review so fast — I’ll do it later. Know, however, that Keawe, Monique, and Alejandro in Salinas and Brice in Stockton did do their best to get us a different vehicle as quickly as possible and to make sure that we left their offices happy. Thanks everybody!)