Pat’s Custom Cleaners & Tailors

I rarely write reviews unless the service was very good or very bad. I would give Pat ZERO stars if possible. I had a simple cotton dress that I needed hemmed shorter. I was quoted $ 25 which is already high, but at the time I dropped off the dress Pat was super friendly & seemed knowledgeable, so I decided to leave the dress with her for hemming. The dress was supposed to be ready in a week. But Pat called me & complained that she was super busy so I told her not to hurry & to take care of her other orders first. (I thought I was being nice and I wasn’t in a hurry.) 2 & ½ weeks later I returned with my Mom to pick up the dress and the total was $ 36 for a simple hem… not the already high price of $ 25 I was quoted. Pat wasn’t at her shop that day so my Mom spoke with the lady at the counter & explained that the price wasn’t what was quoted & left her number for Pat to call her back when she returned. And so we left without the dress. Pat called my Mom back the next day and proceeded to argue about why she had gone up on the price. She gave reasons including… her rent had been raised and business wasn’t as strong etc. My Mom explained that she herself had once sewn most of her clothes and that she knows that Pat’s price is too high for the amount of work involved. Pat replied to my Mom by saying «why didn’t you do it yourself then?!?» Seriously… who talks to a paying customer like that??? And for the record, my Mom is 68 & doesn’t see well enough to do sewing work anymore. And seriously, who talks to senior citizens that way??? And when my Mom went to Pat’s to pick up the dress, there was a man standing at the counter with his arms crossed glaring at my Mom. My Mom felt so uncomfortable that she almost left without the dress. But I had to have it for a wedding so she paid the inflated charges and got my dress for me. I felt awful that I had asked my Mom to handle this for me and in return she was verbally attacked and physically intimidated. Pat should NOT be in business! Just a thought… but maybe overcharging her customers & talking down to the elderly is why she’s losing business? Stay away from this place!!!