Enterprise Rent-A-Car

After a miserable travel day, the guys at Enterprise were a pleasure to work with and the offer of a free upgrade made me a very happy customer! Best car rental experience yet!

My boss and I used this Enterprise location for a business show in Red Wing. Coming from Oregon, we were certainly ready to get on the road and get to our destination. There was no line, so we were helped immediately. We got the usual offers for additional insurance and gas that every rental place requires their employees to offer. We went out and checked the car and even though it was 10 degrees outside, we were able to go over it very quickly and get on the road. The staff was friendly and definitely knew we wanted to get out of the cold and get to our destination, so they were quick to get us on our way.
Drop off was extremely quick. Pulled in, they checked everything over lightning fast, and we were even directed to where we needed to go so we could get to our terminal. Although I’ve only been to Minnesota twice (and didn’t need a rental car the first time around), I would absolutely use Enterprise again at this location if I need to make a return trip. Fast, friendly service!

AWESOME SERVICE. I had an exceptional experience with Enterprise. Their staff genuinely care about their customers. Derek D at MSP Airport Terminal #1 was extremely helpful. He presented the options available to me and helped guide me to what turned out to indeed be the best choice. He also made sure I got the best price. I had a great experience also when I returned the car in Indianapolis. The GPS unit I rented hadn’t worked properly, and Enterprise refunded it in full. I can’t recommend this company enough. Exceptional service, and (if you do your research in advance) — great prices. I did an airport to airport one-​way rental with a minivan and it came out well below any of the other rental company’s prices.

Very efficient check out and staff seemed genuinely courteous. I know this is a goal for all service industry businesses. I would definitely use them again.

I rented a car to go to Chicago for two days from the MPLS airport. Best deal ever. Cars there on Thurs — Sunday have great rates better than anywhere else. Almost half price, since som many business travelers have dropped them off due to the weekend. The customer service was great, friendly and very helpful. I got twisted around in the airport car return area (not hard to do) and they were so helpful in getting me out. The car (got an upgrade) was immaculate. This was a great experience. Car was ready on time and got out fast.

We had a reservation with Dollar, but canceled it when they said they would charge us an extra $ 120 if my husband and I both wanted to drive the car and that they were not capable of making my husband the sole driver instead of me because the reservation was in my name. We were so unimpressed that we canceled our reservation with them and went over to Enterprise where they quickly got us into a better car that both could drive for about the same price as what Enterprise was going to charge for a much less comfortable car that only I could drive. The Enterprise staff were friendly and helpful and the care was perfect.

Excellent service!!! The MSP Airport Enterprise is always outstanding in their customer service, which begins from plenty of employees at the desk. The employees greet you and take care of your checkin quickly. They then personally walk you to a selection of cars, help with the car inspection and with the loading of the car. When you return again there are plenty of people to greet you when you are returning the car. They are also excellent at ensuring that you have all of your belongings. This is the best Enterprise, and I have used over 2 dozen different ones.

Quick and easy. Everyone was professional and friendly, and worked quickly and efficiently to get customers into cars and on their way.

Great service from Enterprise once again on a quick turnaround visit to MSP. They are always courteous and willing to help!

Enterprise Rent-​A-​Car is very deserving a 5 STARS for providing me the most exceptional customer experience.
I flew in very late well pass 11:00 pm central time, I was exhausted coming from San Francisco, and James the awesome manager, I believe that was his name, just gave the best service. He took my ID, told me my company had already taken care of everything, and in a few seconds, I was upgraded at no charge with my very own 2016 Nissan Maxima for a few days with GPS included! Then, in less than 10 minutes, I was in my vehicle, heading to my hotel for a «check-​in!!» It was that easy!“
Thank you Enterprise Rent-​A-​Car and James the manager, for your outstanding service and for providing me the best experience. I can’t thank you enough!
Until then, Cheers! ~ :p

To the managers and employees at this location: you’re doing it right!
After Hertz jerked my family an I around, lying to us about our car’s availability, etc, I had my wife cruise over to the Enterprise counter to see if they could help us out of our Hertz created jam. They did.
Justin was helping us, and didn’t seem surprised that Hertz had failed us. He worked quickly to get us the car that we had reserved from a different company. It was gassed, cleaned, and ready to roll off the lot in under 10 minutes.
I can’t say enough about how terrific it was to be helped like that after being let down so hard. Even while I was rotting away in the Hertz line, it just looked like the overall experience at Enterprise was head and shoulders above the rest.
I can honestly say that because of the service Justin, and the behind the scenes crew did that day, that I will only be renting from Enterprise from here on out, especially at MSP.
Thanks for getting us on the road to my brother’s surprise party without a hassle.
Greatly appreciated.

I have been through the Minneapolis airport a couple of times and have used Enterprise each time. The service is always wonderful and the people could not be nicer. The cars are clean and in excellent condition.
This last time (September 2015) I found that the prepaid gas option was actually cheaper than what I found as I drove around.

I use enterprise for all my sales travels .
The staff is courteous and is there to help with anything you might need
Cars seem to be in good shape when I rent them.

First my wife and I went downtown to rent a car at a different enterprise location. Due to the baseball games and conventions they were out of vehicles. Not a big deal being that we just walked in off the street. The staff downtown was kind enough to direct us to the light rail to the airport to get a car. When we got to the airport the staff was super nice and worked quickly. We booked through USAA and they gave us some good discounts on the rental. We got a Prius and it was great to drive around Minneapolis. From arriving and leaving I think it was under 10 minutes. But be aware that the airport has two terminals, and returning it to the wrong terminal will cost you a butt ton of money!

I got to Minneapolis every 4 months or so and sometimes need to rent a car, this time for 3 days and a tank of gas i paid 290 dollars! I’ve rented a car before for the same. I got the car at the airport (MSP) location. First it was a paint to get there. 2^nd the car was in a dark place so I didnt notice the dirt and grime all over it, I open the door and there are big tree trimmings on the side where the seat belt feeds from and along the floor, an open gatorade bottle on the floor… They didnt bother to clean the car at all and gave it right to me… Wtf man this is ridiculous! I might have to go with Hertz or another company that actually cleans their cars before they give them out as rentals. Returning the car was bad too, its a maze to get to the return spot, there is one person working outside because the inside didnt open yet, she had no name tag so i dunno if i was getting scammed or returning the car. To top it all off they just charged the Credit card they placed the hold on without asking me if i wanted to leave it on that card like EVERY OTHER PLACE DOES, EVEN OTHER ENTERPRISE LOCATIONS. So now I’m running late for my flight because of all this hassle and the lady says well no one is in the office yet so I cant reverse or change the charges… it was this black lady but i didnt catch her name she was working at 5 am July 22^nd 2015. Did anyone else have a return this morning? Horrible Horrible experience and I only rent from enterprise…

Fast efficient service on site location– no waiting for shuttle. Excellent selection of cars. Return service fast and efficient as well. The only reason for not getting five stars is because of price. They are much higher than the smaller discount chains– but you get what you pay for. Nothing ruins a trip faster and to a greater extent than a bad car rented to you with lousy service even if it is cheaper. I have learned to stick with the bigger chains like enterprise– the extra few bucks is worth it if traveling a long distance. If only needing a car locally for one day then I chance it with the discount chains. But this location is one of the better Enterprise locations even if a few bucks more.

Easy in & on my way process. The counter check-​in experience took hardly no time. I was greeted outside the counter by a friendly salesman. He allowed me to choose what car I wanted.
I had a choice between a Prius & a Kia Soul. Although I didn’t need the extra room, I went with the Kia.
I was out the parking garage in less that 10 minutes. I can appreciate that they were mindful of my time. The Kia drove extremely well & it was clean.
Checking back in was quick & easy, too.

Very nice man helped us. Got it done quick. Showed us to our car and let us choose on the lot, we chose a charger. Made sure he got all the scratches so that we weren’t blamed for them. Explained well. Nice parking garage, nice choice. I recommend.

We almost always use Enterprise. This experience was flawless. The rate was great (for us) and the customer service was just perfect. Best thing about Enterprise is the staff. Always smart, eager to serve, and committed to resolving any issues that arise.
Ballard P., Denver

This is my fourth time I’ve rented from Enterprise at Minneapolis Airport (terminal 2). I’ll always rent from them. The first time I rented there I left my headphones in the car and the gentleman (Drew) working the desk sprinted out there to get them before they took it out for a wash. That’s great service! After that, Alexis, who is not ugly by any standard (haha), was very helpful and helped me get a good price on a 4×4 upgrade due to weather and now the guy (Josh) is very professional and has treated me very respectfully both times I’ve dealt with him. They’re doing great with employee selection at this location. I’ll always rent from Enterprise in Minneapolis!