Massage Envy

Massages good, but company overall is so deceptive! You can get good massage somewhere else and not have to deal with their dishonest practices. Major class action pending currently. Buyer beware.

The environment was okay, it was relaxing. The masseuse was nice, but I feel she could have been a little more friendly. The oil/​lotion she used was nice, but it was cold. When you are trying to relax the cold doesn’t do it for me. The sheets were also cold and there was no heated blanket. I guess I have been spoiled with my regular masseuse. I probably won’t go back, and I wouldn’t recommend to a friend.

If I could give no stars I would! Worst customer service. Not helpful at all in helping to solve a problem with the account. After many times patronizing this establishment I will definitely be taking my business elsewhere! It’s amazing how businesses like this don’t care, nor don’t even seem to want to work with customers. No wonder they get such bad reviews on the Better Business Bureau!!! There are much better businesses for massages elsewhere, even the massage schools are way better!!!

If you want a subpar overpriced massage go here. The individual therapists that work here are underpaid and overworked. Often they are worked so hard they get injured and have to leave the industry entirely. The employers only care how many massages a person can do in a row, not about the quality. If you do support this franchise tip generously or better yet support one of the local massage businesses.

Bought a massage with Casey for my husband who is NOT comfortable with this sort of thing, long story short, he is still thanking me, Casey is amazing!

I was visiting St. George for a few days and needed a massage after hiking all over Zion.
I called this place after I googled «massage in St George», and I found them on Unilocal.
My experience was on the phone with them only, as they kinda blew it.
They took their time to find their calendar while I was on the phone, then put me hold; and then didn’t have any good times available. It just seemed a bit chaotic and unprofessional.
While I was on hold, I noticed their pricing was different on their Unilocal page — $ 10 dollars less. That’s not much, but every little bit counts. At first, I thought it was a Unilocal deal and I asked about the price.
The girl on the phone didn’t even know what Unilocal was — let alone a coupon or deal.
I mentioned it was THEIR Unilocal page and SOMEONE in their office had to have set it up to have that detailed information on the Unilocal page. (I use Unilocal A LOT and I know how it works. I have my own Unilocal page too). She insisted they didn’t set it up and that they could not honor the discount — even though it was on their page.
She had to put me on hold again to ask her boss if they would honor the prices that they had on Unilocal.He said no. I hate the word no.
I guess they have enough business in this economy to turn down customers who find their posted prices on their page?
Needless to say, I went to another massage company, where I wrote a 5 star review because they actually honored their discount price that they had on Unilocal; and went above and beyond their service to make me happy. And I’m not even that picky usually. I just want to good massage at a good price if the company is advertising it. You can see my 5 star review for the other company on my profile. It’s the one I wrote right after this review.
I’ve actually got many friends here in St. George and when I come back to visit St. George, I will go to the other massage company.

Great after a hike