Wells Fargo Bank

Might as well write a review about my least favorite bank.
Want unbelievable interest rates and horrible phone customer service, well you’ve come to the right place. Here at Wells Fargo expect to pay no less than 25% interest on credit card bills. What’s that you say. You paid but they didn’t receive it for some reason. Sorry that’s your fault, you need to keep better track of your balance online. Can’t navigate the website well that’s not our problem either.
Fuck I don’t even remember most of my experience with this bank I mostly just blocked it all out. All I remember is it was horrible.

The Gentleman Brian that works there is amazing! The most helpful and caring person. I was having problems with my dad and his account and he genuinely wanted to hep us out. I couldn’t have been happier with my service.

Love my banker here and how professional he is. Love the fact that he is always available to me and keeps me up to date on all things business. Everytime I go to conduct business, everyone is professional, friendly, and knowledgeable. Great for business. I am not a fan of the ATMs not only being outside of the bank and there is not drive up option, but that they are surrounded by a steel bar. If I needed to get a ways, I would have a hard time doing so. They really need to have a drive up ATM as soon as possible. Otherwise, my neighborhood Wells does me right!

I had a problem with my debit card earlier in the day and decided to get the problem checked out at this Wells Fargo location. It turned out that my account was closed unexpectedly, but Jeremiah helped me out. I got my debit card problem handled very quickly. Very good customer service.

my friend Aman used to work here and i truly miss her. She was AWESOME and all the customers loved her!

Waited in the business line for 10 minutes while the got done with the regular line then they helped me. Like really? 5 people after me and I was there first in line and no one acknowledged me. Are you kidding me? What’s the point of signing up a account when the business account can’t even get some help?

We have had more occurrences of bad service here than good service. Our Trust accounts were set up in Marin County and everyone helped us so much at the Nave location.
Then we moved to Sacramento, and the Freeport Blvd. Wells Fargo is the closest to our home. The staff and management constantly refuse to deal with us in regards to transaction with the Trust account, usually resulting in us getting mad and leaving. They act as if we are not to be trusted in handling our Trust affairs, and begin telling us we must do our accounts differently.
We will be trying other locations from now on. We don’t need to be told that our accounts are not viable, and that we do not know what we are doing.

The best customer service and the best daily experience I have (just like a cup of coffee in the morning, are their smiles) at the bank! I love dropping in there and doing my daily deposit :)

This place has so many eager people to help. Always greeting and opening doors for everyone. Nice manager and staff.

Too many new faces!
I have been a loyal customer since the 90’s. Since I went solo on my bank accounts, I have dealt with mistakes and unstated fees which I understand isn’t the banks fault, but the tellers’ and bankers’. I will receive different responses every time I called.
Anyways, this review regards my most recent visit to this branch. I re-​opened my savings account and added another as an emergency fund. The banker that helped me was understanding, but I think his empathy derived from making a sale. He omitted some information about the accounts that I signed up for, even after several questions and concerns, he assured me that everything would work out.
Two weeks later, my account was not opened, I tried to contact him, but found out he relocated. Luckily, the new banker I spoke to clarified my questions and concerns by explaining the accounts’ details that I had signed up for. He even took the initiative to «hide» my emergency fund account from easy access, so I can save instead of spend. That was definitely appreciated.

What happened to customer service? I am only with Wells Fargo because Wachovia was bought by them. I decided to stick with them despite the bad things I’ve heard. Big mistake!
I went in on Thursday and applied for an auto loan. Talked to the lady on Friday and Saturday, and all she kept telling me was that it was pending and pre-​approved and looked good.
Wednesday I decided to call. When I called the branch and they answered, told me they couldn’t help bcz they didn’t open for another 15 min. Why answer the phone then??? When I tried again, no answer for hours.
So I tried to call the ladies cell phone who I applied with. She told me she would call me back. Never did. The next day called into the branch again and tried to inquire about my application. The guy couldn’t find it.
It’s now been weeks and they have given me no approval (which is OK) and no denial. I would have just appreciated some updates or follow through.
As soon as my direct deposit gets to my new bank, I’m closing this account.
(SIDE NOTE: When I went in to close the account, they asked me why. I told them my story. They apologized and told me my loan was approved and I can still have it if I want — Heck NO!!)

I haven’t had any problems making simple deposits here and I really like their ATM machine. It would be nice if they had drive-​thru ATMs and banking though.
The clerks are friendly enough, but quite pushy about getting you to open more accounts or upgrade. I get it, some things are worth it. The majority of them aren’t. They keep trying to get me to open my own account since my mother is still on mine. She’s on there for a reason. I put her there. I’m fine with how it is.
Just opened a savings account and it took over half an hour. They said it wouldn’t take long, but I ended up being late for an appointment because they didn’t know if they could accept my Student ID as proof of identification. I’ve been banking with them since 2005 and was depositing. I’d get it if I were trying to withdraw.

Just another bank.
Our almost five year old son enjoyed being treated like a king when he opened his first bank account last week. Of course, they have been pushing their special program for kids on me and I finally relented. You can open an account with only five dollars and collect coupons each time you make a deposit. The coupons, in turn, can be cashed in for various prizes.
The tellers have also been very kind and patient with my 93 year old grandmother, who is almost blind and can’t hear well. I’ve had to take over her fiscal matters and find myself in the bank more often than I would like. To be honest, I prefer ATM’s and online banking. Until recently, I’ve rarely had to set foot inside a bank.
I tried to hide my irritation as the «account specialist» perused our accounts — and pimped other ghastly and inappropriate «products» such as a blood-​sucking reverse mortgage for my granny, an equity-​eroding business loan for me, and a new mortgage (at a higher rate of course) — while I was helping our son deposit his $ 11.85. Tacky!
There’s something about this particular branch that makes me feel as if I should be watching my back. I used to think it was because the place has been repeatedly robbed in the past. Perhaps it’s the bankers I should fear more.