Cosmo Prof

I’m still literally sitting in the parking lot upset. Some people don’t have a choice to not take their kids places. I just walked out very upset because I told my daughter she could pick out one of the $ 1.99 brushes they have at the front counter, and as soon as she started touching them one of the ladies snapped at her and told her not to touch them. Umm. Excuse me, I told my daughter she could pick out a brush for being good through the rest of the store. Learn some customer service and where to draw the line. Not your children to parent lady. Thanks.

³⁄₅ times I’ve been here have had bad service. The staffs are biased on the products and are not helpful when you have a question.
Last time I was in here looking for a hair dye and the gal kept pushing me to buy the brands she liked. A little uncomfortable, I kept asserting that I was fine with the one I was using.
It seems as though their staffs here have gotten better as they’ve gotten rid of the old bad apples and got new nice ones.

Why do lay people that didn’t go to school or learn anything about the trade complain? Back in the day Cosmetologist had quit a few beauty supply store to obtain the wares of our trade. Now we have one or two places we can go to get our supplies. That don’t let people off the street in the door. Cosmo Prof being one of the few places left that sell to only people in the business. I get really tired of seeing our professional products on the shelves at CVS or Target, with limited instructions on the packages. There are certain products that you actually need the Knowledge and license we worked for… to use. When you put chemicals on your hair you need to know what you are doing… Although we do make more money fixing some of the messes you do to your hair from the stuff you buy on
.

Interesting that most of these reviews are from people who have not shopped here due to not being licensed. This is a store that sells product to licensed hairdressers at wholesale. If you want something, go support your local salon. So the girls could tell you once they sense you’re not licensed OR after you have a basket full of goodies and want to purchase them. Yes, it should be politely said so if it came off rude, they’re in the wrong. But does this warrant a one star review? No.
The team that works at this location is great. They’re nice and helpful. Always willing to special order stuff. My minus one star is for the awful music selection full of curse words. Rap is not appropriate for a retail store.

Called joico headquarters. told then I was not a stylist. They gave me the number for cosmoprof in sacramento ca. Drive 30 mintues there and they won’t sell to me. In the day in age of online sales where anyone (licensed or not) can buy any hair dye this is absurd. It’s a temp wash out dye. why not ask me on the f phone. Fyi I just ordered online. double the cost. maybe I will go get my license buy products at half cost then sell on amazon and ebay! Make a fortune! Plus the lady was laughing while I was almost in tears at the store. Very unprofessional.

This place is awful. The location is terrible — little to no parking and its sketchy to leave from since you literally have to pull out in traffic to see if a car is coming. The woman ‘working’ finally strolled out from the back room only to be instantly abrasive. I came in to buy hair color and she asked «do you even have a licence» to which I replied «a licence for what?» and was countered with «you can’t be in here, it says on the door.» Wow, really, not even a «sorry but we can’t sell to you with out a licence, it’s the law» or something mildly friendly to deliver the news. A sign on the door amongst a dozen other signs is not acceptable. Maybe a friendly greeter at the door to make sure partons have a licence is a better choice. I went some where else and I am happy I did. Steer clear of this location, even if it means a little longer trip — you’ll thank this review for the warning. Awful!

Was thrilled to find a beauty supply closer to home and open on Sunday. I went in smiling but came out bewildered and slightly annoyed.
The woman asked if I needed help. She then asked me a few questions about what I was looking for. She stopped me mid sentence to ask me if I was licensed. I need a license?
«Yeah» she said smugly «there’s a sign on the door».
Well there are 50 signs (I’m exaggerating) on the door and that’s probably the first thing you should’ve asked me. Maybe that’s why there is a sign in the first place?
And since when do I need a license to buy conditioner? The concept of this is just absurd. Just don’t sell the stuff you actually need a license for to unlicensed people. Why alienate 99% of potential customers? I feel like I’m taking crazy pills.
Hoping your business model fails is an understatement. I’d give zero stars if I could.

I wanted to update my review after trying this location out for a final time in hopes that corporate looks over Unilocal reviews and had solved the problem. Let me just clarify that the employee who is rude and combative is Laurie. I watched This employee yell at another one right Infront of me for something very small and petty as «touching her pen» I was so disgusted by how she talked to her co workers that I couldn’t get out of there fast enough. I’m so disappointed that this woman is so rude and ignorant to everyone yet still works here. I hope for the sake of the store and the other employees that they talk to this one particular employee and put her in her place. She is a bully not only to the customers but also to her fellow co workers.

I was surprised to see this location here and decided to check them out. Came in a few times and three of those I left with out buying anything. Every time I come the place is empty and now I know why. This is one of those places where the sales reps check in on you every 2 minutes. No, I don’t need help, if and when I do I’ll ask one of you three. Sometimes you just want to be in your zone and grab your stuff and go but you can’t here because one of them will inevitably start talking your ear off. At first I thought it was because they must be super bored in this empty store. Honestly their conversations and constant questions seem more like an interrogation the more I think about it. Sorry but you don’t need to know where I work or quiz my knowledge on random applications or services. I, the customer should be asking YOU the questions. I shop at four other locations and I’ve never experienced this type of scenarios that sincerely feel like harassment to me. There’s always one person at the register, one stocking the aisles and one in the back when you first enter. By five minutes or so, they will be all on you asking a billion questions about your job. The exchange starts out friendly and nice and out of curiosity at first but then feels obligatory afterwards (like I’m forced to answer correctly because I’m going to be graded.) I don’t get it, just back off and let people shop and quit detering people from making purchases. It is a shame because this is a newer store, therefore nice and well stocked. Of course they are stocked, no one will ever buy from there if they feel uncomfortable. After three occasions of walking out from sheer unnecessary ridiculousness, I’ve decided 3 strikes you’re out and I will never go back in there again.

I wish I could give zero stars. This location is absolutely horrible. They are rude and combative. They are extremely unhelpful and never answer my questions about products. And then when I check out, on multiple occasions, they have questioned my account and my license. They have even threatened to call and verify that my license is valid. Go ahead, ladies, do what you need to do. I can assure you I am indeed licensed and that it is valid, as is my CosmoProf account.
I feel like they are harassing me every time I shop here. And I’m not the only one. I have a few friends that go to this location as well, and they are always given the third degree about their licenses and accounts and where they work. They have even tried to quiz them about certain practices in the beauty industry. This is completely uncalled for. Because of the ladies at this location, I will never shop at Cosmoprof again. All my business will be done elsewhere from now on. And I will never ever recommend this business to anyone.

I love this place. I never realized how close this location was to my house but I am glad I stumbled acrossed it the ladies in here are so sweet and helpful especially the woman with the straight across bangs who I believe is the manager she is very helpful and very knowledgeable.