Marconi Self Storage

This has been the best experience I’ve had to date with a storage business. Doors and lights run on motion sensors, carts are provided for lugging those bulky heavy items, and the manager is a really helpful guy.

I have been a long term tenant at Marconi Self Storage, since it first opened and I want to share an excellent review of the facility.
Marconi self storage is A clean, new facility with all the bells and whistles. The facility is run by a Manager named Chris who is the back-​bone of this facility. HE has been overly accommodating since I’ve been here, as I have had to change units several times and HE has been great at working with my needs. Now that the facility appears to be full, the success of this company is clearly driven by the knowledge and kindness of the manager Chris. If you get the opportunity to meet Chris or need a good storage place, go by Marconi Self Storage and see Chris!

VERY SAFE feeling and GREAT customer service! I have moved 13 times in the last 20 years and this is the first time that I have actually enjoyed going to my storage unit. Chris is always fun to talk to and EXTREMELY helpful. As a single woman, sometimes going to a storage facility alone is intimidating; not only the struggle of moving your stuff alone, but most of my experience has been with facility managers that make you feel a little «creeped out.» Chris is friendly and helpful and normal!!! He is a breath of fresh air from other managers that I have experienced. I would also like to say that Chris made the whole rental process so easy that I now store my trailer here AND have recommended other family members to rent units as well. We all appreciate Chris as he makes this place special. Thank you, Chris!

Worst customer service I’ve experienced in a long while. The man there seemed extremely put out when asked if there were any open spots, did not greet me with any kind of «hi,» «hello,» or even a smile. Just an angry look in his eye and a look of, «What do YOU want?» I even came back the next day (because after calling several times there was never an answer), and his mood and behavior didn’t change. He was also dishonest telling me they had a particular space one day, then arguing with me the next day saying he never did. I’m not sure who the owner is, or why he allows it. Run from this place!!! Honestly, I feel sorry for this guy for being so angry inside. I still managed to wish him a nice day. Poor man.

This location also has a couple U-​haul vehicles. I used u-haul’s online system to reserve a 9′ cargo van for an afternoon move. When I got to the office, they were completely prepared for me despite me making the reservation only an hour beforehand. The office was kept very clean and modern, with water, great AC, comfy chairs, and they immediately issued me copies of everything I was signing.
They do not have overnight drop off for the rental trucks, but they told me I have it through the morning when they open. I thought this was awesome as it’s more time to move! I can see this being a hindrance for those who want to pick or dropoff the truck outside of normal business hours, but for me it was a blessing.
I was walked out to my rental, given the key, and asked if I have any questions. I asked if I could park the truck in their front (four space) lot while I move the car I drove to a parking space I could leave it while I move. The employee told me, «yeah sure!»
I returned their cargo van the next morning, filled the gas up to the agreed level prior, and signed a release and was done! Simple rental place. My only complaint would be that for my 29.2 mile usage (rounded up to 30.0 on their statement), I had to fill the van with 5.267 gallons of gas. I would be fine with 3 gallons at the worst for 30 miles, but I assume that the previous driver went stingy on refueling and I was the one who took up the burden to avoid fees.
My cargo van was clean, had comfy seats, had two cigarette adapters, motorized side mirrors, fantastic air conditioning, a working radio, a sunshade for the windshield, a couple emergency reflector triangles to put on the road when loading.

Run Run from this place…
I reserved a 10×10 space through an online site. I called to confirm and drove to the storage with my UHaul full of furniture.
I was told by Wayne that the reservation meant nothing and they only had higher priced units available. The one closest to what I needed was 207.00.
I am the dummy because I accepted this .
Three months later I received a written notice that my «introductory period «was over and my month to month was now 378.00. Yes… yes. can you believe the chicanery. …
I had actually read the three page thing you have to sign and NOWHERE did it say introductory anything.
Naturally I assumed someone hacked Waynes customer base… so I took my brazen sister on a little sunday morning stroll to go visit Marconi Self storage and have an eye ball to eyeball with Wayne.
I said Wayne I am sure this is a mistake… I received this letter .yada yada yada. He actually got indignant and said they didnt have to give me a 60 day only a 30 day and I should be wary of moving anyplace else because I would never know what I was getting.
He then insisted that yes the price was going up.
I said hey no problem I am moving and I did, HAH!

Storage patrons BEWARE! This place puts on a good front, but it’s security practices are deficient. I stored my truck there, and within the first week my batteries were stolen from the vehicle. There are absolutely zero surveillance cameras in the parking storage area!
I discovered the theft at 8:30am, and the office was closed. They open at 9am. At 8:45am, an employee for Marconi Self Storage showed up, and I asked if he worked there. His response was «Not for another 15 minutes». I was floored. I asked him who I should talk to about theft from my vehicle. He said I needed to file a report, then left into the office. About 30 minutes later my friend brought me a replacement battery and I was in the process of installing it, when the storage guy came out with his clipboard to see what was up. It was then that I learned that this was an ongoing problem at Marconi Self Storage. He told me that the same thing had happened last week on the other side of the lot.
I have removed my vehicle from storage there, and requested a refund. I haven’t heard back from the management. I’ll keep you posted. Update: Management called to apologize and see if there was a way they could keep me as a customer. They said they were planning to add cameras soon. I declined, and they have since mailed me a full refund.

i cant explain how happy i am to have such great and amazing service from this business!!! definitely worth your money and time and their service is beyond amazing! i love the friendly atmosphere as well! in my opinion its worth more than just 5 stars! ;)