Koefran Services

I just received our dog’s ashes and there is an ADVERTISEMENT for Koefran built into it right on the front!!! Complete with contact information. Not only that, but it was inserted sloppily and is off-​kilter. It doesn’t come out. It takes completely away from our beloved dog’s remains. Terrible.

I am giving them two starts because they did follow my directions of handling my pet’s remains and they were very nice. While organizing my cremation at times I was overcome with grief and unable to speak, yet the receptionist remained patient and kind during the entire process. I don’t doubt that I have my pets remains and they even provided me with locks of her hair. While I felt a little strange requesting her hair, the receptionist acted as though it was the most normal thing ever. When Bailey was returned to me I was provided with a cup full of her hair which I may have turned into a gem later.
The fail came was when I ordered two ceramic paw prints.
I ordered two paw prints for about 65 dollar each. Both arrived damaged, both had chips and one was smugged. As there were no fragments or paint chips in the box that I received, they were packed broken and not damaged during delivery.
Bailey is irreplaceable and as her body is gone, these prints cannot be made remade. Koefran’s website looks great and the bright cobalt blue for 65 dollars I expected a fully intact, well painted, and undamaged product.

Koefran Services did a lovely job handling our beloved dog, including a beautiful plaque with her pawprint that was handpainted and stamped with her name. It was unexpected and means more to me than even her ashes. The care they took in making it gives me the impression that they treated her body with respect.