Holiday Inn Express & Suites Sacramento Airport Natomas

I’m a fan of Holiday Inn Express for quick stays. In this case I just needed a place close to the airport the night before a flight. Overall it was decent. However, there were a few things that could’ve been better.
1) The price seemed a bit high compared to other stays I’ve had. 2) I requested a late check out when I checked in. Just an hour later, and they said no problem. I doubled checked before I left the counter and asked that they had me down, which they indicated they did. However, when housekeeping tried to come in, and the front desk called to say it was after check out time, it seems they did not. 3) The high speed internet wasn’t high speed enough to stream video. It was consistently buffering.
Like I said, I’m a fan, and the stay was decent, but these items were disappointing this time.

Great place to stay for a weary traveler. Room was way nicer than expected. Extremely clean, comfortable bed with higher end quality comforter and pillows & large marble bathroom all for a decent price. Great complimentary breakfast !

Needed to use the sofa bed.
Got a nasty surprise.
Apparently staff never look at those mattresses.
Wanted to leave on the spot, but would be charged because there cancellation policy.
This ruined what would have been a decent stay.
Customer service ignored the issue.

Small and old looking room with bad service and a cold pool at night, pets are not allowed or you pay $ 200 for your pet’s stay

Enjoyed my stay at this hotel! Staff was friendly, there was a restaurant close by that we absolutely enjoyed and surprisingly the beds were super comfortable! Would stay here again!

Ok place to stay! Service is not great. But close to the airport a lot of restaurant close by. Garbage outside stinks! They wouldn’t let us leave are car while we will be in Alaska!

Very poor service here. I recommend you stay away. We stayed here recently as we had a very early flight and wanted to use their shuttle service to the airport. We ordered a 3:00 AM wakeup call that never came; thankfully we woke up on our own and were still able to make our flight although we had to rush to make it. On our return flight, we ordered a shuttle that took an hour to eventually pick us up. During the hour, we called the hotel several times and were met with an attitude that ranged from disinterested to downright rude.
To top it off, the coffee in the breakfast area was some of the worst I’ve ever had; I’m able to drink gas station coffee when available but was not able to finish even half my cup of this one.
I recommend looking for other accommodations. Sometimes the convenience just isn’t worth it.

Twice the staff told us that the shuttle to the airport left every 15 minutes. Sunday morning Jonathan B. at the front desk said it was every 30 minutes and would not hold the shuttle that was right there for 5 minutes. Jonathan B. called a taxi instead and said that they would be right here. When the taxi took more time, he said right here was 15 or 20 minutes.
So, the staff gave us wrong information. The Hotel did not care. The food was plastic. the coffee was miserable. The shower was cheap.
And, Jonathan B. did not care about the customers.

Stopped here on a long road trip. The evening staff was very helpful and the room was quiet and clean. Best of all the beds were not too hard or too soft. I would stay here again with no hesitation

Clean, comfortable, standard amenities that make life convenient. The staff was very friendly; everyone I interacted with, from the free airport shuttle pickup to the front desk and beyond, was willing to go the extra mile to be helpful. Even when busy they helped me feel noticed and important. I would stay here again.

This hotel property is like an oasis in the desert for the weary traveler!
We were those weary travelers yesterday. Here’s what it was like:
Got cookies and milk at check in!
Room and bathroom were exceptionally clean! I’m not ashamed to admit that I am the kind of person that always sprays lysol in various spots inside my hotel room when I first walk in and I always have a pair of «hotel flip flops» to wear the entire visit so my bare feet don’t have to touch the floor. I did lysol the remote, because we all know that’s the dirtiest spot in any room, but I did not feel the need to wear my hotel sandals! It was THAT clean! If you knew me personally, you’d know this was a huge deal.
2 members in my party were able to return our rental car early (instead of the next morning before our flight) because the hotel desk offered to pick them up from the rental car drop off location. All they had to do was call! We also used the shuttle service the next morning to get to the airport. The driver was very friendly. The hotel shuttle runs every 30 minutes after 10 a.m., but if you need to be picked up earlier, you can schedule a ride with the front desk.
The hotel is within walking distance to several restaurants, including a Baja Fresh, IHOP, Taco Bell, Panda Express, and most importantly, In-​N-​Out Burger! That’s a big deal for those of us who have to drive at least half a day to get to the closest one back home! There is also a large Safeway grocery store with a pharmacy across the street.
They have in-​room movies.
Free breakfast in the lobby from 6 a.m.-10 a.m. They had cinnamon rolls, danishes, biscuits, sausage, eggs, pancakes, fruit, etc. Typical continental breakfast fare.
There are two outlets in the base of the lamp by the bed. That’s a big plus for those of us that use our phone as an alarm but also need an overnight charge!
Overall, I give this property an A+. It exceeded my expectations, and I wish that more moderately-​priced hotels would be of this level of quality.

Not amazing, but definitely adequate.
The hotel is clean and in good repair, and in a nice location; conveniently adjacent to several restaurants, fast food joints, and a store or two. Check-​in was easy, only a $ 20 hold for incidentals on your credit card, and my room was clean and quiet. The water pressure in the shower could be a little better, but that’s about it.
The continental breakfast is a bit sparse compared to some of the others I’ve experienced, but my cold cereal, yogurt, danish, and OJ were enough to get my day started, They also offered some scrambled «eggs» which looked like powdered, and sausage that scared me a little so I opted for more basic options.
I also saw a sign for a free airport shuttle, but I didn’t utilize it so I can speak for that service.

This time I went. Things went south a bit. First of all, they had expired my room key card after the first day I stayed, though I was staying for 4 nights. I have my suspicions that the red-​headed girl behind the counter did it deliberately for some reason. Secondly, the wireless in the rooms were very bad. The reception improved greatly in the lobby. The ad in the room mentioned «High Speed» WIFI. This should be rectified by removing the «High Speed» ad. It’s a bit deceiving. On the positive side, the front desk overall were excellent and receptive. The daily cleaning was done well. Finally, the maintenance folks were very responsive and even left me a note with chocolate. My door required repair. They fixed it in the morning quickly and well. Overall, my experience could have been much better.

Free WiFi with password that changes every week or so.
Free parking.
There is a side door from the parking lot, you’ll need key to open the door, that gets you closer to the elevator if you choose to bypass the front desk area after you check in.
Decent breakfast. Not healthy enough to accommodate non-​dairy product but not unhealthy enough to have bacon. At least they don’t have thawed & soggy previously frozen fruit.
It’s has the necessities covered, eg. Enough places to charge all your electronics; microfridge, etc.
Double paned windows makes our room super quiet. Comfy beds with soft pillows — though I think you can ask for firmer ones since the pillow covers have the word «soft» on them. No bed covers, YAY! I hate those things. Nobody needs them dirty things, anyway.

Cordial staff, room appeared clean, pillows were terrible, mattress ok. TV channel selection poor, free Wi-​Fi (awesome), a bit noisy. Lobby clean. We left too early for breakfast.
Major complaint were the super lumpy pillows. No extra pillows or blankets in the closet.
Otherwise ok.

Modesto, CA is a difficult place where flying from and to is very limited. So one is forced to use San Francisco, two hours or more away or Sacramento, about 1.5 hours away.
And if you have an early morning flight, it seems to always work out that way, it is saner to spend the night at an airport hotel and use their shuttle to/​from the airport.
The Holiday Inn Express is a super place to stay. It is convenient, about 10 minutes to the terminal, is surrounded by restaurants, is staffed by the nicest bunch of people you could imagine, offers a full breakfast which is more than the cheapo carbohydrate delight common in other motels and you can leave your car in their patrolled parking lot while you are away.
Rooms are modern and well maintained with all the amenities like wide screen high definition TV, I-​pod hook up, free wireless and plenty of towels.
It has become a second home and when I return, the 1.5hour drive back to Modesto is easy and relaxing.

My boyfriend stays here frequently, but after last nights stay we have decided that we will not be returning. First of all, there was a stain on the sheet. It was small enough and bright enough that I convinced myself it was from a red sharpie… Convincing that I never should have had to do.
The bed was not the worst, but it really wasn’t that comfortable either, which didn’t make for the most restful nights sleep. At 8:30 am, housekeeping knocked on our door; when my boyfriend asked about this at the front desk, the lady told him «that’s our policy.» Just because it is by the airport doesn’t mean that everyone leaves at the crack of dawn. They should only be cleaning rooms that are verified checkouts at that hour.
Hampton Inn’s always have very comfortable beds, very clean sheets, and no policies of disturbing their sleeping guests. Problem solved! It’s over between us and Holiday Inn.

First, the customer service was bright and friendly even when we were not. My husband and I arrived after a long evening of turb, after a long day of packing, stress, and traffic. The courtesy shuttle driver, Scott, was very helpful and personable, and I feel horrible we forgot cash to give him the tip he so deserved, so I hope he’ll accept this shout out instead. You rock. The night clerk was very clear and courteous with the help/​service she gave us and I very much appreciated it after a long day.
The room was fine, and I really only barely looked around because I wanted to crash out and sleep before rushing out the door in the morning. However, the pillows smelled really musty and seemed like they needed to be washed or replaced. The heater was quite loud. Because of that I didn’t fall asleep as easily as I desperately wanted to.
Breakfast is free. They have yogurt, fruit, cereal, sticky buns, bacon, and totally inedible rubbery discs with gooey processed cheese-​like product they called omelettes. And coffee. Lots of coffee.
The morning staff was nice and made sure we were taken care of as we waited to leave.

Stayed here for a night on business. Suite was what is to be expected at a suite at the Holiday Inn. Free wi-​fi and large continental b-​fast makes this a perfect business hotel.
Staff was courteous and helpful. Hotel is located walking distance from about 10 different fast food places and a restaraunt called Malabar. Overall I would come back if I had to.

Newer property in a new development.
Nice beds.
Nice showers.
Nice staff.
Wired and wireless internet options.