Staybridge Suites Sacramento Airport Natomas

I have been a loyal IHG member for at least 15 years and am at what they call their Spire Elite level. I was treating as anything but by this incompetent and dishonest staff. I have never had a problem at one of their properties in many stays, but this all changed on May 17. 2016 when I went to Sacramento to deal with a family emergency. I did not arrive at the hotel until 12:30 AM. They stated they had closed out the bookings and could not find my reservation. I handed them my cell phone with the IHG application and showed them the reservation I had made. They kept me standing at the desk for a full hour trying to book a room. They handed me an invoice with a rate that was $ 115 more than the rate I was booked for. I was told the manager would make the correction in the morning and I made a notation of that on the invoice I signed. I later received notification that the reservation had been cancelled. The next morning the manager handed me a bill for $ 220 for my 8.5 hour stay. I told him what had transpired the night before and he told me I had checked into the wrong hotel that I was supposed to be at a Holiday Inn Express a few miles away. I asked why his staff had not advised me of this the night before, so I could have made the ten minute drive and obtained an extra hour of sleep. He told me they missed it, but it was my fault and would not honor the rate. He told me that setting would also be billing me for a night as I was a no show. I told him his staff should have been able to look at my reservation and known that and failed to redirect me. I appealed the charge, but IHG never contacted me (I used their card) and denied my appeal within days. I have never dealt with such dishonesty from a large and I thought, reputable corporation. I am using my points for free rooms and will be closing my account with IHG as there are many other hotel chains that are not affiliated with IHG that surely have a higher standard of service and integrity. I might mention that while the room was very quiet and comfortable, the halls smell like a men’s locker room. I was also told breakfast ended at 10:30, but when I arrived at 10 was told that it ends at 9:30 on weekdays and this was blamed on me as well. I have 8 years of college, good hearing, and have not yet developed dementia. I was astounded at how everything was blamed on me and the manager would not take any responsibility for his staff failing to advise me to go to another property, and then he told me I would be paying for two rooms at a cost of well over $ 300 for a stay that was less than 9 hours. Deal with this place at your own risk. I am not one to post negative reviews, but in this case, the very handsome young African-​American manager was ugly on the inside, and I suspect his bad karma will ultimately endanger his success in the hospitality industry where service is so critical to repeat business. I might also share my disappointment with IHG not backing up a very loyal, long-​term customer, even though I had documentation that the hotel that billed me cancelled the reservation they made with a booking and cancellation number.

What a dump–
gave this place a 9.2. The website even shows a spa, which is a lie! This place is equivalent to a Motel 6.

This was one of the best hotels I’ve been to. The staff is awesome and really helpful! The actual hotel room is VERY spacious and has all your kitchen essentials inside for you to use. The prices were more than fair also. There was great wifi connection and the breakfast food was such great quality. If you’re thinking about traveling to Sacramento, I highly suggest staying at Staybridge. Downtown is a 5 minute drive. Also, the surrounding area outside the hotel has amazing stores and restaurants!

For this being such a large hotel I was completely surprised when I was told there was no silverware available for the rooms… and that I could go downstairs and get plastic forks and spoons from the buffet area. With two shopping center near by why wouldn’t the hotel restock their silverware for the rooms. The rooms are not cheap and we are paying the price for the conveniences of home and this just really disappointed me. Also we had a 2 bedroom 2 bath suite and the trash can provided was the smallest I have ever seen… it was more a bathroom trash can then for the kitchen. …I think a larger one for the larger suites would just make more sense. Another suggestion would be to maybe have a salt and pepper shaker in the rooms… again small conveniences for the guest since there is a kitchen which more then likely we will be using… Most of these are suggestions. …but that silverware situation really bothered me the most.

Nice, large rooms. We travelled with our dog and we’re thrilled to find a hotel of this caliber that was dog friendly! Lovely outside area with pool and spa, as well as BBQs that would be fun in summer (we stayed in winter). Staff members were friendly. Bed was very comfy and this is one of the few hotels I’ve stayed in recently where the air conditioner noise in the room wasn’t too loud! Breakfast included with the rate had many options. Definitely recommend this place to stay — great value for the price and close to a ton of restaurants and shops.

My nightly rate was billed more than $ 20 per night more than my reservation. Making things worse, they never responded to my claim.
Watch your final billing and confirm it’s the same rate you were quoted when you made your reservation.

Really late review. We had just moved to the area, and our house was not ready yet so we needed somewhere to stay for a few weeks. We decided on here because they were one of the better priced pet acceptable hotels. Pet rooms I guess are on the first floor so I was weary, but it ended up not being bad. I believe we stayed here a little over 2 weeks. They were even nice enough to help accommodate us in the same room for a few extra days then we had planned. We had a small fridge, and kitchen area. We had a room with a queen sized bed and a pull out bed. The room was pretty spacious, and clean. Very clean. Check in was easy, as was checking out. Anytime we needed anything like towels, more dish washing soup, wash cloths it was brought to us within the next few minutes. We did not do the every day clean service but there was a few times we just decided to have it done. The cleaning ladies were very friendly and quick so we were not out of our room more then 15 minutes. The only thing I wish they had was a bigger grass area for the dogs, BUT you could go more into the field across the way. I just have small spoiled dogs that would not go out there. :) You could also do a lot of walking in the area. It is so close to so many things, Walmart, Target, buffalo wild wings. It was great. All in all I would stay there again if I needed to, and I would suggest it to any of my friends heading to the area for the weekend.

Staybridge properties consistently make me happy as both a business traveler and someone who travels for leisure with a four lb puppy.
This stay was out of the ordinary and quite a disappointment in comparison to my other Staybridge Suites experiences.
For starters, We checked in at 1am to a night auditor who says «Oh man!, why didn’t you come five minutes ago. I just started my audit so you’re going to have to just wait for awhile.»
«Do you know approximately how long…» we asked
«Like I said, I just started my audit and you came at the worst possible time» he replied
No sorry, no explanation, just… that.
As we’re going to our room, I smell weed, cigarette smoke and urine. We enter our room to find two very small beds. I call downstairs to ask him if he accidentally put us in the wrong room as we had requested a two-​room one KING bed suite.
He said «yeah well you might have requested a two room king but we only got what I gave you, sorry»
Not five minutes later, I notice speckles of blood all over the carpet from the door to each of the beds. Gross.
I stepped into the shower to find that the function that turns the water from the bath to the shower doesn’t work. So it was either a bath or no shower at all.
I gave up on the shower, checked the sheets and went to bed.
The next morning, I realize that there is no shampoo, only conditioner and lotion. I saw a housekeeping lady on the floor on the way back up to our room from breakfast for a bottle of shampoo. She said «we have no shampoo»… my friend said «No shampoo? only conditioner» … «yes, no shampoo».
We didn’t think that sounded right so when we went down to ask the front desk for some ice and the internet password (the ice maker in the fridge didn’t work and our internet gave us a message that the hotel was no longer a subscriber), we also mentioned that we thought it was peculiar to have conditioner and not shampoo… to which he responded «we have shampoo» and gave us a bottle. Weird.

No skim milk at breakfast time. Weird. And no trash can outside the entrance. Weird. Lids for garbage cans by coffee never cleaned. Not weird but I don’t want to touch it. Staff don’t greet you when you walk in, unless it’s a manager (very friendly management). No invitation or signage to the evening snack, and they close up shop and no one hangs around. This is different from other places where they have the appetizers. Just an unfriendly feeling. Broken gym equipment.
Great location though. I could get the milk at the store nearby.

I stayed here on the 13 – 15 of August. I was a little disappointed. It room looked very nice but it smelled really bad like musky but worse. We had friends stay in the room next to us and they had a bug problem. They a few cockroaches in their room. On the last day we stayed there my roomie found a cockroach in our room. Another thing I thought was wired was the housecleaning won’t clean your room Friday-​Sunday unless told to. I feel if I pay 150 a night they should clean my room automatically. One the positive note the breakfast was great! The room were super clean other than the bug problem. The lobby area was beautiful and the staff was really friendly.

So good so far! Checked in early and they had a room available. Also very pet friendly and shops nearby. They also have free apps and drinks on Tuesday, we’d, Thursday, but was not there to take advantage of it. I’ll probably come back on another weekday

Love this place! It’s a great place to stay, with a kitchen and a living room it feels more like home than a hotel. There is a nice patio/​pool area, a lounge area in the lobby, a business center with a sharing library, and they allow pets for a small fee. A clean fitness room complete with treadmills, elliptical, universal weight machine, and recumbent bike make for complete workout. Breakfast is ok, pretty typical, but the evening reception, complete with wine and beer, is great. After a hard day of work or travel, it’s nice to not have to fight traffic to find food! Lastly, the entire staff go above and beyond to make your stay as comfortable as possible. Believe me I know, we had to be in Sacramento for 3 months, and spent it here. Thanks Staybridge!

I was satisfied with this hotel. I mean, it was no Hilton, but it definitely expressed great hospitality. I was put here for 3 nights, 4 days for work and it was my first time staying at a Staybridge. I had a good experience.
–Friendly and helpful staff
–Complimentary snacks in your room on the first night
–Free breakfast
–Free dinner and happy hour (tues-​thurs only)
–Free parking
–Free wifi
–Decently spacious suites (even their smallest room, the studio suite, had a good amount of space)
–Pets are OK on first floor only
–Walking distance to nearby shopping plazas with many restaurants
I wouldn’t mind staying here again.

Excellent service, clean, got upgrade for suite very nice and comfi. Kitchen has utensils. Very happy with my stay will recommend. Couple of resturants at walking distance and a target.

Sad to say very disappointed. I typically do not post bad reviews. This story is long, but I will keep it short as possible.
I booked a room last minute using HIG (holiday inn rewards). First however I reviewed HOTELS tonight and saw rooms available at this hotel. Being a HIG member I called and was able to book a room
At this hotel. It was a suite (which) I did not need, but stilled booked. On my way to the area I stopped for dinner. While at dinner i received a call from the hotel. He introduced himself then came off unapologetic. Sorry we have been booked and I’m not sure how… Before he could say another word, I said I booked direct so I’m not sure how this could happen. Being I was right down the street AND I was a reward member I asked him to check again. He said he would. Not getting another call I thought I was good to go. NOT. I got to the hotel and they made other arrangements for me at a residence inn a few miles down the road. Of course I had no choice
As I approached the new area there were several Marriott chains. I arrived at the one I thought was it. NOT!
Well the gals at the front desk of the NOT correct hotel took care of me. They even called the expected Hotel to let them know I would not be arriving and took me into their arms.
I am a rewards member of both chains and I think I was won over by the other Guy
Thanks a lot HIG. :(

It’s a nice hotel to visit with nice staff. It’s close to target, Panera bread, restaurants, sleep train arena. We stayed on 3^rd floor with 2 rooms. The beds are too soft for my back. I wish they would have new mattresses. I had to sleep in living room chair. The rest of the room is fine. They also offer free breakfast at 7:30am — waffles, baked eggs, boiled eggs, yogurt, muffins, fruit, milk, juices, soda. It’s best to be done in the lobby by 7:20am. Sometimes this hotel is booked with lots of reservations especially school kids teams or traveling visitors. I had to give 2 stars due to soft beds. Normally I would give them 3 stars.

My dog and I stayed a loooooong time here and it started to feel like home. The staff are all friendly. The rooms are spacious and clean. They’re suites so you’ve got what you need — microwaves, apartment size fridge freezer, electric stovetop, toaster oven, TV’s in living area and bedroom. Wifi decent. Pool, spa, outdoor furniture, grill, plenty of places to sit and work on the computer. Breakfast included, plus snacks, beer and wine on weeknights which is such a nice touch and if you’re staying here alone, it’s a cool opportunity to socialize a bit.
Nice fitness center with weights, treadmill, bikes, elliptical. Free laundry room that the staff works hard to keep clean and does a really nice job — in spite of all the slobs that can’t seem to pour detergent without getting it all over the machines, the floor, the walls. Seriously people, clean up your crap.
Friends told me to stay closer to downtown but I loved being here. It’s spacious, not heavy traffic, nicely maintained sidewalks and walking paths all around the area, the stores you need close by, but still a pretty short drive to other parts of Sac.
Housekeeping does a great job at keeping the rooms and hotel clean, and the ladies are all so sweet. Not a lot of english speaking going on, but they make it work.

I didn’t have a choice of stay because company selected it for my conference. Overall clean and comfortable. Staff was nice and helpful as well. Only wish was that they had a restaurant on site for evenings. Had to walk to find a spot for dinner. Comfy bed and great shower… Didn’t have problem with towels, they were fine! Thanks for the complimentary micro popcorn :)

I’ve stayed here for work meetings in Natomas the past three years. Great location near the airport and close to shops and eateries (you can actually walk to them if you want). They have an airport shuttle so that helps too.
Rooms are comfortable, clean, and spacious. There’s breakfast included, which helps. Nothing special but sufficient and they have decent coffee, two juices, and even sodas. I like that they provide both real plates and paper plates so you have the option to eat in their dining area or take it up to your room.
Pets are are allowed and there’s dog walk area. I’ve never brought mine but it’s a good option. There is also a medium size pool and jacuzzi which I’ve only used at night in an off season so I’m not sure how crowded it gets.
Overall I really like staying here and will continue to do so. I even stayed here the other night because we were watching the Sacramento Kings game (it’s 5 min away) and didn’t want to drive home too late.
I’m not giving it a perfect score because after many stays I stayed on double room suite (room 237) and there was an awful noise all throughout the night and until we left. We weren’t sure if it was the water boiler or the ice machine but it a little annoying. We were exhausted so we fell asleep despite this. Avoid this room if you can. Also the pillows are small and an odd size, so everytime I come here, I end up regretting not bringing my own.

This new-​ish motel is comfortable and well furnished. As the name implies, all rooms are suites. There are full suites with separated sleeping and living areas and there are also studio suites which are just a little bigger than an ordinary hotel room but do have a small kitchenette area. Wifi and morning breakfast are free, though in my experience breakfast can get crowded and overwhelm the ability of the staff to keep up.
Location is pretty good as the hotel is a quick step to/​from I-​80 near I-​5 and is just a few blocks from lots of stores and restaurants.