Gamestop

This is a really good store. Been coming here for years and the employees are always great. Alexandra in particular is simply amazing and knowledgeable. She is very fast and always makes spending your money not hurt so bad. lol

Have had a great experience every time I’ve come in except for when I’ve been helped by Emily, she doesn’t have a clue what customer service is. I asked a question and she made it clear she didnt know the answer and didnt care to ask one of the 5 other employees standing there. I will for now wait for someone else to help. Other than that majority of the staff has been very informative and friendly.

very informative and didn’t hassle me on returning a few things good stuff even bought the membership much appreciate good service it’s not easy to find 5 stars thanks!

I shop here often and most of the times the employees are very knowledgeable about the games I inquire about. Recently I inquired about a video game as to whether it was multiplayer online, or multiplayer local, I asked because they only had a display box on the floor and the display box did not specify. I asked the employee «Joy» whom told me it is local/​split screen. I download my $ 10 reward coupon and purchase the game. This was at 5:26. I get home and before I opened the game I read the backside and the game stated 1 player (4 player co-​op, online only). Immediately take the game back unopened to exchange it. I explained to Bryce the situation and basically I lost my $ 10 rewards coupon. They would not apply it to my exchange even though I was misinformed. I’m not happy about this at all and I more than likely will not be back to this store!

Stood in line for 15 minutes. I was the only person in line. The girl at the counter then took the person that just walked in. I walked out. I was pissed. Horrible customer service.

Unilocal says you open at 8… This is the second time I’ve had to come back, fix your flipping sign lazy !!!

Great location friendly people the sales associates make this location stand out from the rest.

Sorry won’t be buying anything from here anymore. Or any GameStop for that matter. I bought a PS4 less than a month ago. And I received a coupon for a free game for ps4 and 6 free months to ps+ when I buy a new ps4 which is what I bought weeks before that. Why would they send that coupon out after I bought one? I’m sure they are automated and it was just a bad timing thing. But I think they should honor it since it was not long after I purchased mine.
I would return it and buy it again but they have the worst return policy. I usually buy all of our stuff from best buy or Costco. I just returned something that stopped working after 2 years to Costco and they didn’t even think twice… Full refund.
Best buy has 30 day full refund with no restocking fee. And if you are a rewards me never you can return up to 45 days.
Thanks for nothing GameStop.

Their corporate headquarters forces them to add on suggestions for pre-​orders, join their club, encourage trade ins and now sign up for their credit card, but they aren’t too obnoxious about it. The staff seems both knowledgeable and generally pleased to be there which is a step above retail at a lot of places. Store is clean and well stocked — I’d recommend it.

Pretty much worst customer service I have experienced. I wasn’t greeted and wasn’t asked if I needed help. So I thought I’d browse until someone decided to offer help. When I walked in there was one girl working helping a white customer so I was like ok when she’s done I’ll go up to her. Then as I’m browsing a second employee walks out of the back room and COMPLETELY IGNORES me and says hello to the white couple that walked in. After helping the couple the employee goes back into the back room with offering help! I finally just decide to go to the front counter where the girl is still having a conversation with the same white guy who was in there when I walked in (10 mins have gone by since I walked in) and she’s still talking to him about pointless things instead of trying to help get to me. And she was not friendly at all while she was helping me. Usually people say have a good one or something and all I got was an ok. I usually don’t think in terms of people being racist but this experience has made me think that racism played a part in it. Any other gamestops in natomas?

This game stop was quiet when I went it. The cashier was very friendly and offered to help me and even looked up trades for me when other places would tell me to bring in the game first. She also mentioned that I would get extra game credit if I brought the games in the next day. Great location w great service

Best game stop ever!!!
They always have what you want or need and if they don’t they help you find it and get it fast.
The employees are Awsome and are also great team mates on cod.

Clients are kinda seedy but the people who who work there are really nice.
Never seems to be too crowded and the location is pretty convenient.

I was here for the Madden13 release and tourny. Had i blast. Reps were fun and pleasant. definitely not what im used to at other gamestops.