Enterprise Rent-A-Car

I called Enterprise a couple of days before arriving to ensure that they had a safe vehicle to drive my family to Tahoe during a snow storm for a ski trip. Matt was very helpful in ensuring me that a vehicle would be available and advised which vehicle to reserve. During my arrival Julian and Erica were top notch in helping select the safest and best vehicle to make it to Tahoe to ski the great fresh powder. They were very helpful and friendly. On our return back from Tahoe we arrived 50 minutes prior to our departing flight, because of traffic. Hugo at the check in asked us how was the trip and I stated it was the best trip ever now only if we could make our departing flight it would be perfect. He said hop in and drove us to our airline straight from the Enterprise parking lot. Hugo saved the day. We made our flight and the best ski trip this season. Thanks Matt, Julian, Erica, and Hugo the Enterprise team for your Incredible service. Much Appreciated. One happy and grateful customer. I’ll be back again. Thank you Enterprise Team!

I rented at the airport location this week to take a business trip around the Bay Area. The check-​in process was one of the poorest that I’ve experienced in recent memory. There was only ONE associate assisting at the front counter while the line was 7 customers deep. (Meanwhile, ALL of the other rental counters for the other agencies were empty). It took me just over 30 minutes to get my rental vehicle. It would appear that Enterprise was the low price leader that day, but neglected to staff their location appropriately to handle the increased customer demand.

Rented a mini van for a trip to Los Angeles for the weekend. The associates both when we picked up and dropped off were very cordial. The experience was fast and easy. I booked the van online and received an email reminder the day before and day of the pick up date. I also received an email reminder on the day of the return. Van was clean and ready upon our arrival and drop off was quick and easy. I would rent from them again.

Just landed in Sac town and had booked a car ahead of time but when we arrived we had some complications. Luckily an amazing employee named Francisco stepped in and made everything perfect for us including getting us the exact car we needed for the snow and making sure we were fully satisfied. Thanks Francisco for helping out two worn out travelers!

I made my reservation over the phone with a great associate who was extremely helpful.
My main concern was I needed either an all wheel drive or 4 wheel drive vehicle as I was going to be driving through a snow storm over Donner pass. This was confirmed in my reservation.
When I checked in to pick up my car at the Sacramento location I was told I would not receive an all wheel drive or 4 wheel drive car for my travel. The woman at the desk offered not options, concern or understanding for this. She was inconsiderate and rude in handling the situation.

We rented a full size SUV, made the reservation online. I had printed the confirmation. The vehicle was great, it was a 4×4 since we wanted that for driving in the snow. I give them 3 stars because we were happy with the automobile, the price was slightly better than other companies, the wait time in line wasn’t too long, the staff was friendly.
I would have given 5 stars if the employee didn’t try to up-​sell me. I am pretty sure they are trained to do this, but I’d like to tell Enterprise that I wish this practice would stop. They shouldn’t try to talk the customer into more expenses.
First the employee acted like we might not get a 4×4 because they all might be sold out. Tried to get me into a more expensive class of vehicle. Went over the options and I declined. Low and behold we got the vehicle class we reserved in a 4×4!
Then he tried to up-​sell me on the prepaid fuel. I told him we we fill up in Lake Tahoe to drive over the pass to Sacramento, and we would refill by the airport. He tried to say it was better and cheaper to drive it in from Tahoe on a half tank so it could be nearly empty. I declined that. Who knows what the fuel level in the tank will be and besides there is a convenient gas station at the airport and the price per gallon is standard.
Then the last one, after I paid for the car, went outside to inspect it and loaded the luggage in he recommended I get the extra insurance through Enterprise. I told him my Amex card automatically covers it since I used that card and I get an automatic $ 19.95 flat rate insurance fee as soon as he charged that card. He went on to tell me that my coverage on Amex wouldn’t likely cover all the cost of damage and with snowy conditions it is possible I could be risking it. I kind of panicked and tried to call Amex on the spot to ask about coverage but it was late at night and no answer. So I BOUGHT THE EXTRA INSURANCE for a 10 day stay was an extra $ 200. Later I spoke to Amex and they said the additional insurance was not necessary and they would not take the $ 19.95 off the bill since I used the card to rent it, because I used that card Amex was the primary insurance and Enterprise’s insurance wasn’t primary. OH WELL.

My family was coming to town for my wedding and of course my first thought was using Enterprise for my rentals.
[VISIT ONE]
The day I came to pick up my rental for my family, Vanessa was right there to assist me. From start to finish, she provided top notch service. She even included my little brother in the rental process (when necessary). They had recently acquired a new Maserati Ghibli and she explained how I could possibly acquire that rental if my heart desired. She escorted us to the outside shop and brought the rental around for us to expect TOGETHER. She helped point out any possible discrepancies that could have possibly be a problem for us upon return. After a few swipes w/​my finger on her touchpad, she placed the keys in my hand and sent of us off with a smile!
[VISIT TWO]
On this occasion, I came by again to rent another vehicle. Unfortunately, the experience was the complete opposite from the first experience. The rental process is at least 30mins before receiving your car, but this time it seemed way too long. The representative seemed a bit way to relax, almost nonchalant. He escorted us directly to the vehicle. Not a short walk. Plus he forgot only one piece of information that halted the process of me getting the rental! Oh, did I forget to mention that we walked to our rental? It was not brought to us!
(Note: I came to find out that it is not possible to rent a second vehicle while you still have your first rental. New news to me).
I hope your visit to SMF Enterprise is as pleasant as mine was with Ms. Vanessa.
fin.

If you plan on renting a vehicle, you should consider booking online at the airport location. It was fast and with no problems, the employee who helped me was (Jacob S.) e960qf thank you

Night staff was friendly, day staff not that much! Had to make three trips to rent a car that I wanted. If I didn’t have the geico discount I would take my business somewhere else.

I know it’s policy that they can’t rent a car without a driver’s license, but I lost my driver’s license in the airport and had a reservation and all my info on file. I also had an electronic version of my passport. Seeing as the airport was able to let me fly without one, I am sure there has to be an acceptable workaround for letting me rent a car especially when I rent from them several times a year.

I rarely have problems with Enterprise and this time was no exception. Every person I encountered in the rental process at the Sacramento airport was courteous and helpful. The car, a Hyundai Veloster, I was given was in great shape and fun to drive. The online rental process was quick and easy, as was the car return process. The price quoted at the time of rental is what I was charged, and the quoted price during my shopping process before I booked was very competitive in comparison to other rental car agencies at the same location. All aspects of my experience with Enterprise at this location was professional and efficient.

I have never been so disrespected in all of my life. I called enterprise rental car because I found that I had possession of some keys that they failed to ask me for when I turned in the vehicle. I was then forward it to a jerk of a manager who preceded in rudely explained to me that they have 2000 cars so it’s going to be my problem and I am responsible to next day Air the keys to him at my expense. When I reminded him they didn’t not even know they were missing, he replied oh well you’re going to get charged $ 250 per key if I don’t have them by tomorrow. I work for the state of California and we give Enterprise rental a huge amount of business. Obviously our business is of no concern to this company. I wish I never had to use them again. You need to teach your managers some customer service skills.

Great service and prices for Enterprise Car Rental at SMF airport. Professional and pleasant staff. Discount available thru
. Toyota Camry was clean, a great ride for the week my car was in the shop.

Enterprise is now the only car rental company I use.
Tried the others — read: cheaper — rental companies and was disappointed
with the level of service, quality of cars and overall value.
Though not the least expensive, I appreciate the courtesy and helpfulness of the
employees. They were quick to respond to my questions.
I like the higher level of service.

Walked up to the counter and immediately felt welcomed. Mike made my first rental go great. Never rented a car before and I was recommended to go to the airport. I was nervous at first but right from the get go, I knew Mike was willing to help out and answer any questions I had. He was also very cute and funny. Definitely coming back!

Over an hour wait for a rental car when you have a reservation. Totally unacceptable. I’ll be going somewhere else from now on.

Excellent customer service. I recently flew into my hometown for class reunion. I had a reservation at the Avis counter. From minute one they were rude and not helpful. The pretty young lady who helped me rolled her eyes and pursed her lips during the rental process. She wanted me to return the car in 24 hrs when I had a reservation for 3 days.
I left there, sat down and needed to regroup.
I went to the Enterprise counter and immediately had the exact opposite experience… and I had no reservation with them. I did have a history with Enterprise (all good) and there I was in their computer– and I was treated like a valued customer.
Employee Nicole was amazing. We did have one glitch which she worked through with a smile on her face. When she walked me out to put me in my Kia… she surprised me with the cutest little Fiat you’ve ever seen.
I would recommend Enterprise 100% over the other brands based on this experience and several others. Kudos to Nicole and her team!
I ended up keeping it for a few extra days and drove it home to San Diego AND I was not charged a drop off fee!

There’s a reason why I keep coming back: the fleet is good, the attendants are courteous, the prices are reasonable.

I highly recommend against renting from Enterprise. I booked my reservation a week in advance after comparing the prices to pick up in Sacramento and drop off in San Jose with Enterprise, Hertz and Thrifty. I went with Enterprise because they were better priced by about $ 10. However, when I got there they informed me they will be adding a one-​way charge of $ 75 (they «kindly» discounted it to $ 50) because their system did not show San Jose as the drop off location. That is when I saw my reservation email only showed the pick-​up location and did not show any drop-​off location. At this point I could not book from anyone else because the prices would have gone up for same-​day booking.
I strongly recommend against booking from Enterprise and suggest doing business with an honest company; not one that will defraud you to purchase from them by representing a low price in advance and hiking it when you get to the counter and are at the point you have no other options.

10÷10÷14
Decided to use this location because of the earlier and later hours that they have. We arrived to pick up the car early Friday morning (6:00 AM) and met with the the agent. Picked out a car and checked it all out and signed in 20 mins. This location being at the airport makes it very convenient and open pretty much most of the day minus the hours of midnight to 5:30 am. It’s located in a building with other car rental businesses. The agents are very friendly and get you moving out the door as fast as possible to get you on your way. We were also able to drop the car off later Sunday night do we could sleep in on Monday. Though it is further than our closer location to the house the hours make it worth the drive and the pricing is on point if you do your research and make a reservation online.