Alamo Rent A Car

I really enjoyed the Nisan Maxima that the person that checked me in suggested. I always use Alamo because the service is friendly and efficient.

We got a great car (Chrysler 200 (or 300)) for a great price at SMF on New Year’s Day.

This was a generally smooth transaction for a reservation that I booked online through the Alamo website. I’m an Alamo Insider member, which is useful for finding lower rates. I was offered an upgrade, which I declined. My only complaint was that the vehicle I had smelled bad from someone smoking in it previously plus the use of some malodorous product used to try and mask the smoke smell. (Fabreeze would have worked better).

I have always found myself loyal to Alamo when renting at SMF. I have found prompt and personal service, adequately equipped vehicles, and a fast turn around time. I was pleasantly surprised with my latest visit just yesterday. I had the pleasure of being helped by Carlos who was incredibly delightful and accommodating. It was reassuring to be helped by someone whom I truly believe has a passion for customer service. My rental process was seamless and rewarding and I look forward to renting with Alamo again in Sacramento. Hopefully assisted by Carlos!

Biggest scam ever — do NOT rent from this location. I’ve never had a problem with any other Alamo location, however despite talking to more than one person at this location (due to an unethical «up-​sell»), their customer service is non-​existent from the managers on down. Their agent took advantage of the fact that my daughter picked up a car I had reserved (and paid for). Since I wasn’t there to refute all the ridiculous things he was saying to her, they ended up charging her for completely unnecessary upgrades (he told her they WERE necessary) that cost more than the original reservation cost in the first place. However, I do need to give a big shout out to Alamo’s corporate customer service people who are EXCELLENT. Moral of the story, I will gladly do business with Alamo again but NEVER with their Sacramento location!

Some of the worst customer service for a car rental EVER!!! I walked in at 10:50pm with two guys working the desk. Then after 10 minutes working with a customer the service agent left. While the other agent took his time doing the reservation. I have been renting cars from other agencies and it takes about 6 – 8 minutes from start to finish to work with a customer. It took these two guys 12 – 15 minutes per customer.
We finally got served by an agent at 11:35pm. All we received was excuses from Omor and discount!!!

Some of the worst service I’ve ever received. Booked an economy sized car from Orbitz, which was supposed to be less than $ 100 for two days. When we arrived, my boyfriend went ahead to get the car while I waited for the bags, I get s call. Company policy is that they can’t take debit cards to hold the car, makes no sense. Then I get to the rental car stop, my boyfriend is waiting because he doesn’t have a CC. Then we have to wait while one person is working at the counter, the other is just sitting on his phone REFUSING to help us. Then we get the contract, the price is almost triple what it was quoted on Orbitz. To top it off, the car we were assigned wasn’t even CLOSE to the spot it was supposed to be in. Never using Alamo at SMF, shittiest service at the airport yet.

I needed to make an emergency trip up to Northern California and rent a car for 24 hours. I booked a car a few hours before arriving into SMF. I arrived to the rental car lot at SMF and there were a few folks ahead of me in line. But the line didn’t last long. Within minutes, my car was ready to go and I was on my way. The rates were extremely affordable and the staff were extremely professional. Drop off was just as easy!
Typically, I rent from AVIS or enterprise, but I’m thinking Alamo may be my new first choice — as long as the rates are always that good!
Thanks for the great customer service and friendly staff!

This had to be the quickest, fastest, easiest transaction EVER, getting a rental car from an airport. They were adequately staffed, efficient, friendly, and professional. The guy didn’t put ridiculous and stupid pressure on me to upgrade or pay for insurance I already have. There were no hidden fees. Just what Costco quoted.
The rates were super reasonable through the Costco Travel Program. Finding the car was easy, I had two people ask if I needed help, even though I didn’t. The car was clean and in great condition.
The lot was located in a location which led to an easy and effortless exit out of the lot and to main freeways.
Checking the car in was painless and easy. Every single employee I encountered was pleasant and helpful.
I would definitely use Alamo again.

Worse service ever. Was there Saturday early morning, the person working the counter for Alamo was so rude I will never recommend Alamo to anyone. He went to get my car keys and he was throwing keys around, he was acting scary. If I could give no stars I absolutely would

Horrible customer service. I rented online and put my friend who was flying in from out of town as the driver but with my billing info. My friends flight got delayed and wouldn’t land until 2am but the were closing at midnight. They wouldn’t let me pick up the car, add my name as a driver or cancel the reservation. So now my friend will have no rental car but they’ll still have my payment as I prepaid. I’ll have to dispute the charge with my credit card company.

Horrible service! We arrived on time on route to a friends wedding just to find out «there is a 30 minute wait». When we asked if they had anything else available, Carlos the front desk rep told us to «take a seat like the rest of em, we ca write contracts faster then we clean cars». Complete and utter disgrace of customer service. Will never use Alamo ever again.

They have the horrible customer service and not helpful at all plus the i have called the sacramento airport rental Alamo for helpful service made me come all the way to airport and didn’t resolve my issue please stay away from this rental place. They are completely lier.

Horrible rental from the Sac International! This is the second time in which the car wreaked of cigarettes. I thought all rentals were non smoking but I guess Alamo has a different policy or their employees don’t have a sense of smell. They need to freshen up the car before renting it out to the next person! The car also had a bunch of stains on the seats. Isnt their a fee when cars as re returned excessively dirty? Do they not check or do they just collect the extra money and not do any additional cleaning? If I could, I would never rent from this company, but I use Priceline so sometimes I get unlucky and get stuck with Alamo. I complained to them a couple times, but never receive a reply or apology. Guess we’re just dollar signs in their eyes.

Got a rental for the week i was excited but my mood got rained on real quick! I came last night to pick up the reserved car and the manager that helped was gave that vibe like she was really lazy. She didnt want to inspect the car for any damage she said they only had two cars available in the whole lot which looked full of cars.
I got a car that she said they had available i told her it was dirty she didnt pay me no mind and was being rude. This morning i saw that the car was full of dog hair so i had to drive all the way back to exchange it.
I got 20 bucks off tho so that was nice, the guy at the front desk was trying to upsell me another car which would of ended up being over 400 dollars. He was out his rabid ass mind dfoh with that shit. I got an even exchange and did it wiggling. I’ll be back tho the price was koo.

Easy transaction!
Reserved a small car through southwest after booking my air (you cab earn rapid rewards for the rental too).
There is a Shuttle that takes you from the SMF airport to all the car rentals which is just outside of the terminals.
The cars are parked right outside and when you return, they just inspect your car quickly and you’re set.
The paperwork is quick and they don’t try to up sell you on a bigger car or insurance. My Ford Fiesta was little but new and clean.

First, I have rented from Alamo for nearly 10 years. Every year, their insurance prices keep rising and there has been a stronger push to purchase the pre-​paid gas. I usually just get the cheapest insurance coverage for the ease of returning in the vehicle without worrying about charges and for my own car insurance’s high deductible.
Most recently, the experience was unbearable.
1) Inconsistent pricing for same service — Both my husband and I reserved full size cars on the same day for the same price via priceline. My husband was able to get his FULL SIZE car rental with $ 11 insurance per day (usually price for ECONOMY LEVEL). Within an hour, I went there to pick up my car and they insisted that it was impossible to get the same rate for the same type of vehicle. Even when I explained that my husband was just there, they said it was not possible.
2) Unable to make an onsite reservation at the counter — When I inquired about downgrading my car from a full-​size to a mid-​size, they said it was not possible. They could only cancel my current reservation. They said I would have to get out of line, go on my phone to make another reservation, then go back into line to get a my car. Really?
3) Overall, the customer service was poor — The staff was not friendly, unapologetic, and disrespectful, from the ticket counter to the speaking with the on-​site manager. They seemed annoyed that I was asked to received the same service as my husband. At one point when I finally returned to the keys, the manager said «I’m sorry that you aren’t able to afford your car». Wow, really? I can get whatever car I want on the lot. I prefer to take my money to a place of business who treats their customers equally and fairly.

If i could give minus stars, i would. They have charged an extra 500 dollars to my fiancé’s credit card after he had paid for the rental upon returning the vehicle. 5 phone calls to customer service and we are still waiting for a call back from a supervisor.
Not to mention, they are also holding over 900 dollars in separate charges and have not reversed them. These charges are separate from the cost of the rental– which has been paid. This has been since June 5^th. The supervisor at the location is very rude, unprofessional and unhelpful. Every time we have called the location to resolve this she has either hung up on him or transferred him to customer service. Have to file a complaint with BBB at this point. Avoid at all costs. We should’ve never switched from Enterprise!

Alamo rocks. I loved it in LA and I loved it here.
Free upgrade from economy to a Chrysler 200. That was fun!
It was the cheapest of all the other rental places and since I checked in online I didn’t have to deal with being sold insurance or anything annoying like that.

Excellent experience.
They provided me with a better price than what I could find online!
* The rental agent was friendly and professional.
* I was able to get my vehicle and get on with my day fairly quickly.
* My car was clean and the tank was filled with gas.
I highly recommend this Alamo location.