Capital Cleaning

I am only giving this company one star because there is not an option for 0 stars. I purchased a groupon from this company. After three attempts, I finally heard back from the company. The owner’s excuse for the delay in response was that I must be elderly (I am not) and hit cancel instead of sumbit (I did not). After scheduling my appointments, I was emailed and told that I had to pay an additional $ 140 fee (the same price I had already paid) because of a «dirty house» fee and that if I did not pay the additional fee I would lose all the money I paid for the cleaning. The owner did not care to even come out and see my house before saying I had to pay the additional fee. I explained to him that my house is clean (I clean it weekly), but just wanted to see what a housekeeping service would be like. He said it was required of ALL groupons. When I asked to have someone come out and provide the housekeeping services I had paid for, for the price I paid for them, he said he would not honor the groupon no matter what unless I paid them the $ 140 additional fee. I would never use this company. STAY AWAY unless you like to be extorted out of additional fees.

I bought a groupon for 2 sessions of 3 person hours each; I contacted them right after purchasing, and they had an appointment within the week. The ladies who showed up were courteous, showed up armed with all the equipment they would need no matter what the job was, listened to what my priority order was, and they went after it in exactly the order I requested. It was amazing how much they got done in the time they were here. I didnt go the green route (you have a choice); when I am cleaning something I want to blast it, not massage it till it goes way. They were fast and didnt dawdle. They did a great job and I’m looking forward to having them back.

I hired Capital Cleaning after buying a Living Social voucher, I explained how I needed to have my bathroom SCRUBBED. the gentlemen on the phone explained that if the bathroom hadn’t been cleaned in a long time that I needed to spray it down six hours prior otherwise all of my time that I purchased on LVS. would be used probably just on that on shower area. I did what he suggested and boy was I ever so HAPPY! The girls did a fantastic job and they had my bathroom clean and sparkling. They had time to clean the rest of my home.

I purchased a livingsocial deal for Capital Cleaning online. When I called to set up the appointment, I told the man on the phone that I really needed help cleaning a bathroom and that the bathroom was the most important part of this job. I explained that the bathroom hadn’t been cleaned in a very long time and I apologized for this (not my bathroom, I swear). The gentleman told me that I would be contacted via email to set up the appointment. I received the email and gave the same information to the woman who had sent the email (dirty, dirty bathroom, please help, thank you). Fast forward to the day of the appointment, the 2 women walked in and I told them that the bathroom was the most important part of this job and they acknowledged this. I told them that I’d give them space and would be in my bedroom if they had any questions.
As they were getting ready to leave, I noticed that they hadn’t even TOUCHED the bathroom. It was exactly the same as it had been before they arrived. I asked them why they hadn’t cleaned it and they told me that it was because they are a green cleaning service and the bathroom needed bleach. I was very clear about the state of the bathroom to EVERYONE from Capital Cleaning and found it unacceptable that they all just shook their heads and nodded and then ignored me.
In the end, the ladies stayed for an extra 30 minutes cleaning the bathroom and I tipped them $ 25 for their efforts but I resent being forced into a situation where I feel like a total b! tch for having to call them out on it.

I purchased a voucher from Living Social for 2 hours of home cleaning. I contacted Capital Cleaning a couple of days after my purchase and they were able to set up a date the following week for me. Promptly, at 8:00 am Jovana and Margarita arrived, with a vacuum and all of cleaning supplies they would need.
They worked fast and thorough. They cleaned two bathrooms, the kitchen, several rooms of wood floors, etc. They were friendly and efficient. They even stayed an extra 7 minutes to finish up the vacuuming. I really couldn’t have been more happy with the job they did and I will use the company again.