Ernest Hook, DPM

My wife has been coming to see Dr hook since November 2014 the Dr and his staff are top notch you might have to wait past your appointment time at that is because the Dr treats every patient like they are the only patient in his office with care

Went in for a 11:45 appointment. At noon was into an «inside» waiting room. Nurse had me sit on the patient bed, applied ointment and left. 12:30 a second assistant came in to ask if I needed anything (the doctor would be great). My back started hurting, so sat up strait to relieve pressure. At 12:45 I left without seeing the dr. Will not go back. Hoping to get a call at least to say «sorry» and say they are not billing my insurance.

Dr Hook hands down best Doctor in folsom helped me with an Amputation. Brought new life to and my feet no better Doc around great guy

This review gets 5 stars because Dr. Hook is a great doctor! He was on point with his explanations and help with the unknown issue in my foot that was causing me great pain! He explained everything, in detail and answered all of my questions.
In regards to the office staff, scheduling and processing, I would say they get 1 out of 5 stars.
I scheduled an appointment back in May and the schedule was 1 month out. They had called me to reschedule the appointment because he was going to be out of town. so after arriving to my appointment, I had to wait for about a half an hour to be seen. I understood he was very busy that day and they ‘squeezed’ me in.
After they received the information from insurance, they ended up charging my card without my consent — they never called NOR billed me, like every other DR does. I called in to express my concerns and she apologized and said they’d call beforehand. Why would they process money without letting someone know!!! Who does that?
I was asked to reschedule a follow up appointment. Because I work, I try to ask for the latest available. It was scheduled for 4:15 pm. A few days before my appointment, I called in to reschedule due to circumstances. She said they had me down for 10am that day and asked if I could still make it. No, I couldn’t, I had to reschedule and it was pushed a month out. She said she would mark it down so there was no confusion.
I received a phone call again to confirm the 10am appointment that I had actually rescheduled.
Seems their office staff cannot get their things in order — are scheduling appointments THAT difficult?! How disappointing and how frustrating… sigh.

Dr. Hook was wonderful. He was kind and very personable. The office staff is not great. It took two and a half days to get a prescription called into my pharmacy and when I brought this up with his staff (strictly as a customer service item), the woman got VERY defensive and was excuse ladened. The doctor provided me with padded night splits. I hadn’t made my insurance deductible so was billed for $ 219.00 for the pair. (The non-​contracted price to the insurance company was $ 502.00!) You can find them on the web for $ 39.99 to $ 49.99 ea. Not that it is the doctor’s fault, but do not necessarily take equipment home with you from that office.

This doctor is very knowledgeable and did an excellent job of recommending solution to my problems. His office staff is very friendly and helpful. The only reason for deducting one star is that wait time was long. I highly recommend this doctor, however, try to get the last appointment for the day so your wait time will be minimized.

This is the best doctor in town for foot care. Dr. Hook and his staff go above and beyond to care for their patients that is for sure. The wait times can be a litle long and he is always booked but he is well worth the wait. If you have a foot problem this is the doctor to go too.
I was injured in an accident that hurt my foot and I received the best care from Dr. Hook and prior to seeing Dr. Hook I had been misdiagnosed with a foot infection by another doctor in El Dorado Hills Dr. Matossian. Her office had me taking tons of antibiotics for months and I was wearing a cast on my foot and it turned out all I had was a benign case of gout. So Dr. Hook definitely the doctor to see when you are having a problem with your foot or feet.
Dr. Hook is an excellent doctor go to him. He is always busy and booked so be patient he is worth it.
Thank you Dr. Hook and staff for all your hard work and for spending time with the patients to ensure their needs are met.

I’m fussy about my Doctors but couldn’t find a good referral for a local podiatrist where I live in Placerville or even in Sacramento. I did what research I could and took a chance on Dr. Hook. Gotta admit, I found the name intriquing, but the 1 Unilocal referral helped. Oveall, I was very pleased and impressed, much to my surprise.
I’m a business owner/​sales type, a ittle demanding, a little fussy, and not long on patience. Fact is most Doctor’s and their staff try me. Unlike the other Unilocal!review, I found their staff very helpful once I got a chance to interact with them. Becuase I’m impatient, and I had to wait 3 weeks for an appmt (which concerned me as a sign of yet another «slam/​bam/​no thank you mam Dr) I called ahead asking them to email all their admittance paperwork. Which they did. I sent it in, confirmed a few days before my appmt. that they still had it, all was good.
Appmt was at 8:30 am. got ther on time, office was locked, decided to hang until 8:45 before bolting and at 8:45 a 40-​something guy comes in loaded down with files etc. and unlocks the door. He was nice, humorus, said he was late and appologized for know knowing why the other staff wasn;t there yet. I assumed he was one of the over worked, underpaid office folks. No sooner are we inside when a 2^nd person comes in on our heels, busts his chops about arriving, finding the door locked and assuming he hadn’t paid the rent. The guy who unloced the door turns around, gives this other person a slap on the back and tells him he’ll be sure to lose the lidocaine for his calus treatment. Then he turns to me, says «I’m Dr. Hook, this is unusal and that something must have happened to his office mgr, but that he’d open things up and be with me in 10 minutes. Showed me where I could make a cup of tea or coffee if I wanted or grab a bottle of H2) out of the fridge. I haven’t meant a more down-​to-​earth guy who when faced with a clearly embarrassing situation, was humble, accomodating and dealth with being on his own with patients waiting in a more calm and disarming fashion. BTW, his office mgr had a child emergency on the way to school and she showed up30 mins later and was great to deal with on billing and insurance junk.
When he finally got to me, about 10 minutes after arriving, he had 4 other patients in other rooms in various stages of pre-​treatment (they were return patients with on-​going foot treatments it appeared) he took his time, asked a bunch of thoughtful questions, let me ask a bunch of questions, quickly debate some of his thoughts on causes and potential treatments/​side affects and we got started.
He ended-​up cutting something out of my foot, but set my expectations on feeling and pain, talked me through what he was doing while he did it — which was much appreciated, buttoned me up, told me what to do for treatment, and told me what to look for that might warrant a return visit and what to look for that meant to give it more time before returning. Very clear and specific, despite several clarifying questions from me.
He never made me feel dumb, beneath him, or hurried. The reason I’ve gone to such length in this review is that it was one of the best Dr. experiences I’ve had in a long time, and it started out in a fashion that I suspect most Dr’s would have crashed’n burned in regarding warm fuzzies and non-​hurried care. He was really great and I can’t recommend him enough. By the way, what had really hurt & seriously aggrivated my foot for months was corrected with one visit, largely due to his thoroughness in diagnosis and coaching on what to do post-​op to give myself the best chance of not needing another appmt. Much appreciated given how financially stressed we are all these day.
As far as the other review about the poor staff, all I can say is that was not my experience. However, given his demeanor and care, it’s no wonder that it takes so long to get an appmt, and I would expect that if you saw him after the patients began getting stacked up, it probably is busy and like any office, the staff might drop some balls. All I can say given my experience, I’d gladly wait & deal with that to again get the care I received. I suspect his thorough, non-​hurried style is consistent regardless of how the waiting room might get stacked up. Give him a shot, he’s worth any wait and I’ll be surprised if you’re disappointed.

There is more to picking a good doctor… This office is just poorly managed. If you like waiting for over an hour or putting up with poor communication then you might be OK with Dr Hook but his office is not run like a business and has many issues.

Dr. Hook removed a monster wart from the sole of my foot. No complications. No infection. It took about 5 months to completely heal, just like he said it would.
He cracked me up, while doing the procedure when he said: «I was going to become an OBGYN but then I asked myself, who would come to see someone named Dr. Hook. So I decided to become a podiatrist instead.»
This guy is awesome. Ask to see his picture of him in med school autopsy.