AutoZone

I had a great experience here. The headlights went out on my Prius and the representative walked me through the whole process of replacing them. We opened the hood together and he showed me how to remove them, test them and then we replaced them with a part in store. He helped me install them (he did more of the work than I’d like to admit, though) and afterwards my lights worked perfectly. I thought I was going to have to spend a 3 figure number at an auto shop, and I had it fixed for $ 20. Really couldn’t have been a better experience.

I can honestly say this was one of the best customer service experience I’ve had in a very long time. On 12÷7÷14 Sunday afternoon my windshield wipers were breaking apart and with the weather coming up I needed them replaced immediately. So I went to a few auto part stores that were close by and no one seem to find the correct size for my wipers. After getting upset with poor customer service and incorrect information I happened to go to AutoZone on Fruitridge. rd which I have been a long time customer of. I was very pleased to have received excellent customer service once I went there., I went up to the front desk and a gentle by the name of Gustavo happened to be the one to help me. I explained to him my issue with the windshield wipers and finding the correct size, to be replaced and he was very welcoming to help me. He even walked out to my vehicle to make sure I had the correct information for the replacement parts. Then he went inside and, picked out the right ones the two front and one in the back. Then offered to help put them on for me. I was very surprised to see how helpful he was. I will definitely be coming back to him if I need help again. Lesson of my experience take the extra time to go to a place you know and that will give you great service. Thank you, AutoZone team. I will return with my business and definitely recommend you to others.

Gustavo here is really rude. Slammed the battery I purchased from Autozone down on my wire harness and didn’t even care. When I asked if it could mess up something in my car when he put that battery down so hard, he already had an attitude. Gustavo, the Parts Sales Manager replied, «see this is the reason we don’t help customers, you want to do it yourself?» I initially wanted to do it myself and he insisted on doing it because we were using Autozones $ 10 tool pack. I bought the same tool pack at O Reily. I will not go back to Autozone. We took the battery off no problem before Gustavo copped an attitude with Mike who originally assisted us. Mike had no problem letting us use the tools. Gustavo wanted us to let him do it but still we ended up finishing when he should have just said he didn’t want us using Autozones tools. I have no problem buying my own tools and have the finances to do so. He trashed talked me and insulted me. Doesn’t even know who I am. Autozones needs to check this guy. He has too much of an attitude and is taking it out on customers.

I had a very good experience here that turned what would was a tough day into a much better one. I woke up to find my car battery drained past the point of even clicking when I turned the key. After getting a jump start via AAA, I knew I shouldn’t let the alternator fully recharge the battery so I was off to AutoZone. They offer free battery charging, but I was unaware the battery had to be removed from the car. (Another A-​Zone location told me it could be done with a portable charger and theirs wasn’t working.) When Asio S. at the Fruitridge location enlightened me to the real deal, I had to ask for help and he immediately came out to the parking lot on a hot day and wrestled the battery inside for me. (No easy task, since the clamp holding the battery in place was very tough to get to.) Then after recharging, he cheerfully reinstalled it, which was even harder than removing it. He really came through and wouldn’t even take a few bucks for his time and trouble.
This kind of customer service is really refreshing. The guy went above and beyond in my view, and I drove off happy and appreciative of the extra effort Asio S. went to for me. He saved the day!

Unlike the Autozone on Elk Grove Florin Ave which seems to be run by bumbling morons, (see my other review), I’ve had nothing but a good experience with the staff here at the Fruitridge location. Sure, its an Autozone so its still a chain auto store. But you know what? They didn’t treat me like a «weak innocent» woman, which ⁹⁄₁₀ most auto places do. I hate that. They treat every customer like a freakin’ HUMAN BEING which every one should do. They didn’t mind helping me find a specific item I needed, and I appreciated that. A lot of places would have rolled their eyes and talked down to me, in fact several places did. Screw those places. Even if I have to drive out of my way I will just to go to this place from now on!

Went to this autozone today. I had really good service at this autozone compared to the many auto stores i have been to. When I walked I was told hello. 1^st time for that at an auto store. That was all fine. Then I took a quick look around to see if this store had anything more than most others. This store was about average in that scale. I went to search for a part which i usually do myself at these laces but this time I had someone else look it up for me. I immediately got the service i needed in looking for my new brake pads. They letme know that they have them in the back so that was a plus. They told me exactly what was best for my vehicle and didnt try to bs me on getting the more expensive part. They made a quick note of the part and had it up front very quickly. Also Autozone has a rewards program so every time you spend over 20 you get a point. Once you receive 5 points you get a $ 20 gift card. Autozone is usually my number one choice for auto parts They are the most reasonable. Cheaper than Kragen or Pep boys by far. I would recommend this location or autozone in general. Great service and knowledgable staff.

Not very helpful staff, not very large quantity of parts in the back. BUT it’s close to the house ISH.

As a man, it can be really difficult going into a place like this and admitting to the staff that you don’t know what you’re doing when it comes to cars. I usually try to hide it, but after a few questions it becomes blatantly obvious that I’ve got no idea what’s going on. But they seemed very understanding here at Autozone, and they got me what I needed and on my way promptly, without calling me out on my lack of know-​how.
Very much appreciated.

The people are nice here but I can never seem to find what I’m looking for, so I end up at the Autozone on Broadway. Also, the way people drive in this area make getting into their parking lot a little daunting.