AT&T Authorized Retailer

Update Google to tell people that you close at !:#=# 6pm
Goog states 8

Came here because I’m pretty phone illiterate, and when att sent me a new phone I wasn’t sure how to activate it. Christina (sp?) Was very very helpful. Not only did she activate my new phone, she went ahead and boxed up my old one so all I had to do was drop it at the post office to return it. She had a smile on her face the whole time and I wasn’t even making a purchase at the store! Wonderful customer service!

BY FAR THE WORST EXPERIENCE EVER!
This is not my first time going to these parrot stores. But this location oh man. Got a story to tell you. I walk in there to get a new phone and the girl was all happy and giggly and everything so she ordered me the phone couple days later I come to get the phone.
Let’s start with the fact that she had the worst attitude and the least amount of satisfaction in helping me do this return.
She couldn’t even find the sim card slot and she kept stabbing the mic hole. Anyways so my wife ended up not liking the phone and so I had to return it after about 5 – 7 business days. I thought it wouldn’t be a problem since she told me just to bring it back well charge the restocking fee and that’s it.
Well guess what !? They wouldn’t take my return because apparently ‘I didn’t buy it from them’ and that she ordered it online. She swiped my card there and I was told that ‘no transaction’ was done here. How was no transaction done there? So now I’m stuck with a phone that they won’t return and the manager asks the girl ‘hey where’s the return label box’ she says ‘oh I threw it away’ and all of sudden it becomes MY problem and the manager very rudely pretty much tells me sorry dude your SOL either ship it or take it to a corporate store.
They tell me I have to go to a corporate store. That they can’t return it anymore. I was furious. First the attitudes than the return hassle. I have had enough by that point and I really didn’t want to lose my cool and act unprofessional.
I had no other choice but to go and one of the Sales Manager from this store was nice unlike the other two she gave me her card to show in case corporate store won’t do the return.
So I go to the corporate store off Arden. Well guess what after about 30 – 45 minutes of waiting the supervisor comes and says ‘sorry we can’t return this, they should have returned it there’ I told him call her. They talk and he says ‘I don’t know why they couldn’t take the return ?’ They should return it there. AM I MISSING SOMETHING HERE ?? So he says let try something scans the phone and he says ‘oh looks like the other store already labeled this phone returned so we can’t return it u gonna have to ship it’ WHHHHAAAATTTTTT ??? HOW !? Why !? Why make me run when you could’ve just returned it there. UGH!
So we had to get on customer service line to get a return label anyways end of the day I just shipped it.
ITS BEEN A MONTH! Phone HAS JUST BARELY RETURNED ON THE SYSTEMS. MY PHONE BILL IS TWICE THE AMOUNT IT WAS BEFORE THANK YOU PARROT AT&T AUTHORIZED RETAILER!
This is just a HORRIBLE EXPERIENCE. I would recommend anyone and EVERYONE to AVOID this location. As they obviously don’t care about the customers nor the business.
I hope the owners read this and contact me.