Advance Care Medical Group

I wish I could give this place more stars but due to the excessive wait time, location and crowded noise waiting room filled with kids not being supervised by their parent, I knocked two stars down.
First of all, I came here on a Saturday after noon as as emergency due to having difficulty breathing after having a cold. I was first told due to a change in my insurance’s medical group, I could not be seen as urgent care however I think they probably felt bad for me told me that I would be seen if it was for a cold.
I waited for over 2hrs before I was seen by Dr. Tu, diagnosed me with bronchitis and gave me a brunch of meds. Funny guy, spend the whole consult taking about politics and freeway constructions. I didn’t mind, as long as I got seen and got some meds to feel better.

Seriously if you expect the doctor to be on time then this is the wrong place. The nurses had said doctor is here by 3pm, expect 2 hours tops wait in the room. Nurses have no idea where he’s at, very unprofessional. Don’t know how can someone run a business like this.

do NOT go to Dr. Tu if you want quality care and/​or treatment
I have been to this place about 3 times and every time has left me disappointed. I’m only going to speak in detail about the last time I went.
It was about a week ago, and I had a cold so it was clogging up my ears, making me super uncomfortable. Ever since I was little, my right ear had worse hearing. With the cold, I was nearly deaf on my right ear, so I thought ear wax was the additional cause to that. I go into Dr. Tu’s office at around 4… because I called at 9 am in the morning trying to get an appointment and the desk told me they don’t know what time he would be there but PROBABLY after 3. So I called in again at 3 and he still wasn’t there. What kinda CARING doctor comes in whenever he wants to… ADVANCE care alright! So there were about 3 people ahead of me. I waited 30 minutes and got called in to wait in a room. I had to wait an additional 45 minutes because he had to chat with the nurses/​front desk for about 15, which was really ANNOYING. So he comes in to my office and asks me what’s wrong. I tell him that I think there is ear wax and it’s really bothering me… He takes the ear magnifying tool thing and puts it in my ear to take a look…
WITHOUT putting the new disposable plastic (WHICH was right next to the tool) over it. That was so darn DISGUSTING. There were tons of them why be so cheap? and listen, when he was done with my ear he didn’t even wipe it or anything, he just put it right back to its place (sorry to the next person he used it on)
But anyway, the worst part was when he told me «You have no wax.» and that was all he said. He did not tell me the reason why I was feeling deaf or anything. I had to get it OUT of him. I said, «So. what do I do? There’s nothing in there?» He said, «There’s nothing, no wax at all.» And after questioning for a while he finally said, «Well there’s fluid behind your ear drum and I can prescribe you *this* to dry up the fluid…» I was so darn angry. My appointment with him was way shorter than the lady’s before.
I feel like because I am young he does not take me seriously and just wants to rush the appointment, make his money, and on to the next one.
OVERALL
I had the same experience from every visit (3 visits)
–clueless about when the doctor will be there
–long wait
–short explanation/​diagnosis
–he just wants to rid me
–old, uncared for rooms

Wow!
This place was great!
The staff are a little serious, but wonderful, and most of all the Dr. was amazing!
I was seen fast even though I did not have an appointment, and the Dr. Was very friendly, and knowledgeable.
Also Their hours work well for people that work late.
Will make them my regular Dr.
Thanks for the wonderful experience!