T-Mobile

I think the customer service at this store is ok, but they really need to have a line for payments only! People have to wait for a hour+ to be helped sometimes just to pay their bill. This has happened every time I come into to this store

I’ve had T-​Mobile for nearly 2 years now and the service is fine, but I feel like maybe the communication isn’t the best between their stores, the company, and insurance provider.
I cracked my phone screen and went there looking to see what to do. The woman behind the counter gave me a couple options involving the insurance company and told me that I’d have to call a number and file a claim. So I left, went home, and filed a claim with the company. The woman on the phone told me all I needed to do was go back to the store and turn in my broken phone to get a new one from my upgrade. So I drove all the way back to the store just for the woman to tell me that she can’t take the phone since the screen is cracked and not working. She said she needed to validate the phone to make sure it was actually the one listed on the plan. Not her fault. I’m sure it’s T-​Mobile policy, but they can’t use a serial number or some sort of identification number on the device itself??? She said I’d have to call the insurance company back, pay my deductible with them, wait for the replacement phone to come in, then come back in and swap it out for the new phone. Lemme do some math here… You’re saying I need to pay $ 175 for the deductible on a phone that I only owe $ 50 on, in order to get a working device so you can take that one and give me a new phone that I’m going to have to pay $ 30 per month for. Even if I took this route and got a working phone that I paid off, the most I could sell my old phone for on Ebay would be $ 75! What a scam.
If you really wanted to help your customers out, you wouldn’t be scamming them like that. I ended up paying the $ 50 that I owed for the phone and going to get the upgrade. I saved over $ 120 by not listening to what they told me to do and completely bypassing the insurance company.
Maybe this would be a good option if the phone were newer and worth more money, but I find it ridiculous that they would recommend taking that route with a 2 year old phone that’s almost paid off. This whole ordeal cost me an entire day of calling T-​Mobile and driving to their store to try to figure it out myself. Overall, a huge, stressful, headache.

Store Manager should be fired!
0 stars for store employees who don’t know details about the company’s promotions. I Switched service from verizon at this store & was to be reimbursed for verizon’s $ 160 cancellation fee, but store employee didn’t know all the info. After tmobile corporate rejected the reimbursement, I called the store, & manager wouldn’t help & blamed me for not knowing the program. So I never got reimbursed.
Drive a little farther to another location for a hopefully better experience

Since switching from AT&T roughly six months ago, I have certainly came to realize that you get what you paid for.
T-​Mobile in general is a great cellular service to save money but the service is lacking to say the least. Each time I am in this T-​Mobile retail location, I feel I am always being judged, or to put it in simpler terms, not appreciated there. I don’t know if it’s the employees here or if it’s just the atmosphere but they certainly can improve as far as showing their customer appreciation.
The way I see it? The customers are paying your salary so you should step up and be more friendly. I am not a big fan of giving poor ratings but two stars is still a little bit generous for this T-​Mobile location.
I’ve definitely experienced better.

I already hate Tmobile. Their reps are horrible. And the company is just as bad. They don’t care about their customers. All they care about is making a quick buck. I have yet to come across a associate that truly cares and wants to help.
With above mentioned I should have figured that this location would be of no assistance for me. i went in looking to buy a new phone. The person I was working with seemed aggravated with my questions. As well as that I had my kids in tow. I brought my money elsewhere.

Shame on t-​mobile for hiring unprofessional employees that lack customer service experience. These guys that work here are a joke and should be fired for their rude and unfriendly behavior. Unless you are a female that looks like a hoochie mama, you will be waiting for hours for assistance. I am shocked that this store is still open. Guess we won’t be buying new phones from here

SOLD ME USED EARBUDS and for the exchange, they expected me to pay $ 3 MORE for a different (more popular) color! Are you freaking kidding me??? They had earwax inside of them – disgusting – and the guy working, Jon, wouldn’t come off $ 3 to compensate me for the completely disgusting encounter I had just had with the used earbuds. Seriously?! And when I originally went in, he was trying to sell me on their service, suggesting I switch from my current carrier. I WAS ACTUALLY CONSIDERING IT until he asked me if I wanted «a different color, but it’s $ 9.99».
Come on, Jon, $ 3 could have made T-​Mobile hundreds in my switching over had you treated me right. This JUST happened, not 10 minutes ago. I am so annoyed!!!
AVOID THEM!