RadioShack

I have been in this store before and found the associates very rude. But not this time! Victor immediately got the right people and parts involved, promised me a very quick turnaround on an iPad repair. When I picked up my iPad it was in awesome condition — Karl was beyond exceptional! Super professional!

Old lady manager is super unprofessional and rude. She even went out of her way to call nearby Radio Shack stores to not help me, when I wanted was to get a gift for my mom. Me and my mom were authorized to make changes on our cellphones, but when I wanted to upgrade my mom’s phone for Mother’s Day– this particular store’s manager just went on a screaming rant about how I couldn’t do changes without my mother’s permission.
I was able to go elsewhere to Vernon Hills mall since she had badmouth me to stores in Gurnee and tried to do the same elsewhere, but she was told I was in my full rights to do changes, since other stores were able to confirm my authority to make changes, as well as my mom did.
It’s a shame this old lady manager doesn’t know how to work professionally, even her own employees wanted to help me, but since she was at the store and didn’t cared to verify anything I had to say, she totally dismissed me out of her store. I can only wonder what reasons she had against a customer trying to buy her mom a phone? Was such an inconvenience, since I live nearby and ended up driving to Radio Shack at Vernon Hills. I will never step a foot inside this store again. This incident happened about 3 years ago, but I will never forget it. Vernon Hills manager assured me they had submitted a complaint, so I greatly appreciated the customer service from them.

We will shop her again because of the SERVICE!
My friend was having an issue with her new iPhone connecting with her Bose Wave system (the latter of which doesn’t have bluetooth). She had tried the the hard-​wire way that worked with her other iPhone and it didn’t work. We dragged the Wave system, and the two people working there (didn’t get their names, but a man and woman) wired up everything (with the same hardware) and it worked. They were very gracious about it, and didn’t laugh at us or the music on the iPhone ;0
I’ve shopped here previously, and will be back again, especially after this customer experience!

Kudos to Jose Floras, an employee at the Round Lake Radio Shack. I needed a new charger for my bluetooth and Jose did his best to try and find me one that would fit. Unfortunately, none of them did. But, he went above and beyond. He didn’t stop there trying to help me. He found me the charger on Amazon and printed the information off for me. I have always shopped at this store and have found the employees to be courteous and helpful. Sure, you might have to wait a little bit, but the wait is worth it. You don’t find customer service like this anymore. Thank you, Jose, for being such a nice and helpful person.

I will never shop here ever again. I, perhaps may never shop at another Radio shack just because of this recent visit.
I walked in having a problem with one of my iPhone accessories. There was a quite a few people in the store being helped and I walked in watching an employee texting on her phone and another employee walking around playing with all the dummy phones. I asked for help and they didn’t even acknowledge me.
Then, another woman walks in. Her and I were standing there for a few minutes when the employee playing with the phones decided to help her out, not me. I complained stating she obviously walked in later than I did and I should be helped first. But the employee insisted on arguing with me about how I need to wait my turn and be patient or I will need to leave.
So, I waited. I didn’t want any trouble. One of the other employees working there, who was working very hard, decided to come up to me and apologize and insisted on helping me. He helped me out but the product couldn’t even be fixed so they had to issue me a store credit. Prices are high, service is not good at all. Two more reasons why Radio Shack is a no-​go.
It was a mess. To say the least and I am glad I’m not just another ordinary hot-​head like others or things would have gotten bad. But, it happens, right? I don’t think so. I will never shop at a Radio Shack again, especially this location in particular.