The Home Depot

Guess they don’t care about ratings here. WORST LOCATION!!! No customer service and are extremely rude and demeaning

Always good service from the friendly employees.
I usually make small purchases and like the self check-​out area which is usually much faster than the manned cashier check-​out.

I must say that after a rather «unfriendly and unprofessional» experience at Lowe’s on Mansell Road, I was blown away at the level of customer service we received at the Home Depot store on Woodstock Road yesterday evening. We were on the home stretch of completing our project of building a wooden fence when we realized we miscalculated the number of pickets we needed. We made a run to the local Home Depot to purchase additional pickets so we could finally end the endless fence project and the manager informed us that they were out of the $ 1.58 pickets. Literally near tears at this point (again after a terrible experience just minutes earlier at Lowes), Jon, one of the managers, immediately said, «but I have the premium picket that I will give you for the same price.» WHAT??? I almost crossed the line of professionalism and hugged poor Jon! Not only were we able to finish our fence project and enjoy this upcoming weekend instead of doing fence work in the August heat, but we were treated as valued customers and neighbors. The savings, although greatly appreciated, wasn’t even the issue… their instinctive, immediate reaction was solution and customer oriented which is an incredible reflection of their company culture and values. I will never purchase anything from their competitor down the street again no matter what the savings may seem to be.
Oh, by the way, that same manager, loaded the pallet of pickets into our trailer with only two inches to spare on each side and slid them right in perfectly after maneuvering the forklift between the outside displays and other trucks that had parked around our vehicle and trailer. So impressive, just an awesome experience overall.
Very grateful (and now loyal) customer,

Been here dozens of times.
A lot of workers here just wandering around offering to help. Kind of annoying because it’s repeated several times a visit. Maybe it’s me. Perhaps I look helpless or rich or one that doesn’t want their help.
Every see that TV program. Tool Time I think it was called.. .with the HOT tool girls? Well, here, you’ll be greeted by a tool woman when you walk in. She isn’t Pamela Anderson.
What I hate about this and every HD: you will forget to get a cart from outside, outside some dude will be giving away free hot-​dogs if you pretend that you need HVAC overhaul, when you actually need help finding something, nobody will be around because all the workers are hovering around the entrance.
I gave HD and LOWES lots of my hard-​earned money. They have building supplies

No door alarms, the workers had no knowledge of where we could find one in the store. Instead tried to sell us a home security system. We walked out.

Just at this HD. They need to hire more people, hard to find someone to help you that is knowledgeable, and often just hard to find someone at all. Just checked out and saw a display of Husky tool chests with no price. Asked the checkout person, no idea and could not get anyone to respond. Said she thinks they are going on sale Friday, today is Wednesday, come back tomorrow and ask about price. She actually told me to go away and come back.WTF. No customer service at this location. I only come here because Lowes is much further away. I use to like home depot, but they have gotten worse. Train your employees in product knowledge and solution solving and give them a heavy course in customer service.

I hate these store. Service sux and the prices are high. Getting in the store is like going to the mall. They are bullies.

Terrible. I placed an order on ¹⁰⁄₂₁ for a screen porch and still today nothing but they charged my credit card… time to sue the crooks

This is a nice, clean and well maintained location. It can get busy on weekends and items could be out of stock. Friendly, helpful staff.

I don’t know if it’s because the Roswell area has more people, a more affluent demographic, or what, but this Depot is magnitudes better than the one in my home town. In customer service, friendliness in general, and being able to actually find somebody when you need to ask a question or find something. This joint might actually rate 5 stars, relative to other HDs, but until they wheel 37 cinderblocks to my truck and load them up for me, four stars is going to have to suffice.

The people in the store are great, however their infastructure SUCKS! After spending $ 6,000 on appliances they missed their scheduled delivery time on 4 different days. I have been lied to by Home Depot, their appliance dept and their delivery service more than once. This was simply the worst customer service experience I think I’ve ever had. I called the customer NO service hotline and after explaining my situation the rep promised to call me back once she found my appliances. I never heard from her.
The appliances finally arrived yesterday. The oven doesn’t fit, although the store associate promised we don’t need to measure because they are all a standard size and the refridgerator is dented in multiple places. The delivery driver offered a $ 150 discount if I want to keep the dented refridgerator. The refridgerator cost $ 2,400.00 so I don’t think that a $ 150 discount is reasonable. Now they are going to reschedule to bring me a new refridgerator. I bet i’ll never see that one either.
I will NEVER shop at Home Depot again and I suggest you avoid their appliance department like the PLAGUE!

On the Northside of Atlanta OTP, comparing Home Depot to Lowes is a lot like Wal-​Mart to Target. Home Depot does very well at contractor grade, get it done, do it yourself brands and materials. Lowes offers far more designer options with more of a focus on the consumer while still accommodating the contractor.
This location next to my neighborhood has a lot of the basics for things when I need them, but often I find myself having to drive 8 miles away to Lowes for simple things like hardwood floor cleaners, better lighting options, and more variety for garden and decorating needs.
But for the contractor grade repair projects, this is the more economical place.

I have lived in my house for almost three years now. My parents decided to come and visit me this past weekend for what I thought was a friendly visit. Little did I know their hidden agenda until it was too late. In the last 48 hours I have been to Home Depot more than I have been in the last 4 years. A weekend of hard labor and home improvement was sprung upon and the Depot was their willing accomplice.
Five home improvement projects later, including two ceiling fans and I survived. I have always found the customer service to be a little hit or miss, but if I want real advice and some personal attention I will go to a True Value.
To Recap:
The Good: It is one stop shopping as they have everything for the home and the prices are fair.
The Bad: There is just something about the Orange Monster that never sits well with me. Service is so-​so and it is huge chain, which always seems to have built-​in drawbacks.
The Band This Store Most Resembles: Any manufactured band from the 80s will do, New Kids?

I just have a problem giving big chains anything higher than a three star rating. you just lose something when you are that big. I guess i should just rate big chains against each other, but I can’t bring myself to do it…
This HD is pretty much the same as the others. they have a bunch of stuff, and the folks are all friendly. Like other HDs some people know what they are talking about, and some don’t have a clue. I’ve run into both.
This location is the most geographically convenient for me, so I go.

Love the cleanliness of this store!