Roswell Hardware

A great Family owned hardware store with good service and quality products. I bought just about every power tool, green egg and accessory a man could buy and have been satisfied with each purchase.

I thought my first trip to Roswell Hardware was just on a bad day but apparently it doesn’t depend on the day because they just don’t want to help. It’s obvious by reading the reviews that rude service is part of the experience but not an experience I will participate in again. What a shame because I love their selection of BBQ spices and BGE accessories but I would rather order online and pay for shipping than visit Roswell Hardware again.

Took a 15 year old Snapper Riding mower that had been sitting for about 2 years into Roswell Hardware Mower repair. I asked them to get it running — it had been sitting up for about 2 years. After an agreed 2 week wait he tells me it’s ready. I ask what the repair price is and it was $ 530.00. I asked for what and he says they replaced a battery and a battery cable along with oil and plug and fuel filter !!! He was about $ 300.00 over what I was willing to spend. I requested he remove that battery !! NEVER gave estimate on repair — Very SHADY BUSINESS !! Then we find out they didn’t even sharpen the blade !! Screw them — finding someone else next time !!

Charged me just under replacement cost to repair a new Stihl chainsaw. Said they get $ 60 an hour. Would have been nice to call and ask prior to repair. Rip me off once I will take my biz somewhere else for the greenegg and yeti I won’t be buying from these guys.

I would give them a zero if I could, all of the employees were curt and rude, unwilling to help, just horrible. I had to buy a part and it was 4x more than the last one I bought. I recommend never setting foot in this store. Ever! I even asked to speak to the owner and the guy that was so rude WAS the owner! Never have I wanted to lose my cool as much as I did with this pathetic excuse for an establishment. Never spend a penny here!

I’ve traded with This Ace for years (equipment, green egg, etc). They did not properly repair my Stihl chainsaw after two tries and $ 400. I asked if they would give me any discount on a new replacement which I was prepared to buy then and they said no because it was past 30 days. They could have offered me $ 20 bucks and I would have remained loyal to them. Their arrogant attitude drove me away. I will never step foot in there again. They need to remember consumers have a choice and are empowered with technology to find other providers. For 20 bucks they drove away a customer that spent over a thousand in there every year.

Wow!!! Wish I had checked Unilocal before purchasing my big green eggs. Yes, I purchased two XL eggs from this RUDE owner… The review below of RUDE, RUDE, RUDE doesn’t even describe this man. I needed to purchase a nest to sit my big green egg into. I had checked a couple of places for cost, some were too far away or didn’t have my size, but all of them sold them for 29.99. This guy is selling them for $ 35. I simply stated that most places had them for $ 30. He very rudely said well you can go there and get it and honestly I would prefer that you do. ALL OVER $ 5’s on a sell. Now understand, I was not asking him to come down on the price nor was I making a scene about it. Simply stating that his competitors were selling them cheaper. I feel his response was extremely over reactive and unjustified. I wish I could give a –5 rating. Needless to say I got my nest somewhere else and cheaper. It doesn’t surprise me their rating is so low on Unilocal!!!The other guys in there and the man who sells the eggs on Saturday are all great. The 5 Star ratings you see on here are from those guys because that was my experience as well. Just beware for any future purchases when you go in and the owner is who you get. The owner is seriously in need of some nice southern joy and customer service training. We just moved to the area and I will not do anymore business here. :-(

Rude, rude, rude! I wouldn’t shop here again if my ass was falling off and they sold the only piece of hardware that would hold it back on.

Perry, I am with you! My thoughts are Unilocal is a soap box for folks to vent (and everyone has that right) but we had a great and personable experience. My brother –law and myself had been shopping for Big Green Egg and a Yeti cooler. We had checked several places, but wanted to the xxlarge which one had in stock but Roswell Hardware. After reading reviews was a tad reluctant to make the 17 mile trip. We decided to go and glad we did. Found the staff knowledgable, and friendly. Yes, we spent a good amount, however, did not see that other customers that were buying single items were ignored and insulted in anyway. Yep they are laid back, and perhaps people don’t like it… but it reminds me of what small businesses used to be… kudos

This is no Home Depot so do not take your children — it is unsafe and there are pieces of material laying around blocking aisles yet It does not seem like a inventory day but just way of working there with no safety for the customer. I asked for an item and was told where to look for it with minimum courtesy. I came back without it as I could not find it and not even a question or check up. Maybe good to landowner repair and huge on bbc supplies? I had never seen a hardware store with a whole aisle of spices and stuff? I am not going back

This place is horrible. It is not a hardware store. Looks like a grill store. Only Green Eggs and Stihl. Pretty sad that they call it a hardware store. Guys behind the counter we horrible. Wont shop here EVER!

These negative reviews baffle me! I have been in Roswell Hardware several times recently for small items and have always found them to be very helpful and accommodating. In fact, I called last week, a few days before Christmas, and thought they wouldn’t have time to answer my question and was surprised at the amount of time they spent on the phone with me.
Two days ago, we experienced outstanding pizza made on a Big Green Egg purchased at Roswell Hardware, and were told it is THE place to purchase this grill.

STAY AWAY! This place is the worst business in Roswell. They are all rude with an attitude and the service Dept is dishonest. Drive about 8 miles on 120 to Cobb Hardware and save yourself the aggravation.

Roswell Hardware far and away had the best deal for Big Green Egg. It wasn’t a contest. So the Mykleboys and I trotted over to score a BGE for their mom.
I hadn’t read any of the reviews, and if I had, I might have thought twice about making a whopper purchase here.
We found the staff to be friendly and helpful. And they helped us pack the Egg (162 lbs total) into my little bitty car and offered me a 15% coupon for later purchases.
Maybe there’s an aftershock on its way, but we had a really good experience. Maybe it’s because the purchase of a BGE is a little more magnificent than buying a container of joint compound or a bag of 9/​16″ machine screws.
So far, we don’t think we got screwed.

We got our propane tank filled here a last week and I think we were short filled! I usually have a hard time putting a full tank into our car, but I could put this in one handed. I asked about it and the guy said, that it had the limit allowable.. We brought it home and it only weighed 10 pounds more than it weighed when we took it in. I thought they could put in ~18 pounds! They had no problem charging me for a full tank! We ran out in record time, went to Ace in Dunwoody and got a full tank, hard to put into the car and it is still I working. These guys are greedy and buyer beware!

This hardware store is the absolute worst I have ever been to! The laughing employees did not acknowledge our presence for at least 5 minutes and it was apparent we were searching for a product. They were rude and arrogant and I will never return. The parts and service person was as cold and smart aleck as the ones in the store! We could spend money with you in years to come but we won’t …ever!!!

I had a terrible experience and was appalled by the rudeness of the employees at this place. Specifically Jason.
Not surprising at all to see other comments talking about how rude they are or the 2.1 out of 5 rating from Google.
Go somewhere else — no need to waste your time or money on these rednecks. People post these messages for a reason.

Wanted to support local stores in Roswell. Owner is rude and repair shop guy is not honest. Don’t usually take the time to write on Unilocal,good or bad ! These guys forced me to comment. Look elsewhere to spend your time and money.

Very rude man probably second generation owner I will say the guys in the repair shop were very helpful. No idea upstairs about customer service or appreciation will not go back and it’s sad it’s closer than anywhere else.

This place need to close! The worst customer service ever! Try to help and support small local businness! They do not need our money! Just went to find some fasterners, look around for 15 minutes, can’t find what i need, ask the owner who is talking with a staff menber, he just told they are somewhere where i was looking, and to keep looking!
On my way to home depot.