Gravity Auto

I purchased a 2012 lexus is 350 in April have had countless problems and the warrenty does not cover! So much I go to trade it and the clean car fax i was giving when purchased does not show the crash and the $ 10k loss of the vehicle is worth when I go to resell or trade. This place is a fraud look at other reviews selling nothing but lemons and wont stand behind anything they sell. Won’t call you back or help in anyway. STAY AWAY TRUST ME AND ALL THE OTHERS!!!

This place is The worst. Sales guy was a sleazebag and the car that I went to look at was full of cigarette burns and filthy. Could not get the guy pinned down on the price-​but it didn’t matter anyway-​these cars are absolutely beat up. I wound up flying all the way to Raleigh North Carolina driving one back-​so happy I did– it was a much better deal, A much better car, and much better people to deal with.

Went to view a car and see what I could get for my trade. As for the car I went to see a solstice; very clean but was slightly over priced. Typically that wouldn’t have been a big deal, but they added «fees» and some «security» system to increase the price of the car without listing it on the tag. When asked about this «security system» they said they put it with all of their cars and won’t take it off the bill, when I asked to go into detail about it they practically stated that it was a bunch of bs to get more money.
As for the trade in they grossly underpriced my car expecting that I wouldn’t know the actual value due to the fact that I am young. I tell them theres no way I would do a deal that low when I have offers from other dealerships much higher; they say they would price match. Next day they come in $ 1,000 under actual value; I state again that I will not accept due to other offers. They start to argue with me stating that kelly blue book said that is the value (lying because I already went through that process to make sure other dealerships prices where in a good range for my car). Afterwards I state that I just want my keys so I can leave and that I’m not interested in going back and forth with him, he continued to say that I owe him a few minutes of his time and continues to say that I am wrong and that I wasn’t looking at the numbers listed in the market. Once again expecting that I hadn’t done my research and would just take his word for in when in all reality the «numbers» or listing price for my car in the market is actually higher than I was even asking for.
Moral of the story this place will take advantage of you if you don’t know what you’re talking about; they will try to scam you as much as they can get away with.

If I could give them zero stars I would.
Avoid this place at all costs. If you want a good summary of my experience, read below:
1. Walked into the dealership with an appointment to see a car that had been posted on their website. The car they showed me was NOT THE SAME CAR. They were similar but the interior was entirely different than the pictures on the website. When I brought this up at the salesman’s desk, he tried to hide it right in front of me.
2. Salesman then tried to get me to sign the back of a piece of paper (which happened to be a contract form on the other side) saying that if we could get the price down to what I wanted I would get the car. Heck no.
3. Tried to hide the fact that the car got in an accident when we were looking at the CarFax.
4. Salesman AGAIN tried to get me to sign the piece of paper. He even said, «You don’t have to put your signature, just do a smiley face to show your committed.» WHAT. Nope.
5. Manager comes over. Apologizes for the website. Says he doesn’t even look at his site. He’s just worried about selling cars (and not taking care of his customers apparently). Makes up something about how two of the same cars came in the day his guy took pics of them. Accidentally uploaded it to the same page.
6. Salesman comes back with an offer that’s way too high. I tell him this is a slap in the face. He then says, «No, a slap in the face would be if I came back with a higher price than the original.» I then stand up and walk out of the dealership.
I’m no expert, but I’m pretty sure some of this style of business is illegal. Stay away from here. Trust me. It’s not worth the money.

I wish I had left feedback sooner. Despite the negative reviews some folks have given, I had a great experience and got an awesome 2^nd car here. I worked directly with the finance manager to get directly to the deal. I already knew what I wanted and got to take home several options throughout the week to decide. Sure enough the vehicle I chose was the one that Mike recommended in the first place.

This place is the epitome of a shady used-​car dealership. I bought an Infiniti G37 about a year ago. I’ve had a few problems with it that cost around $ 1000 total to fix, but that comes with purchasing a used vehicle. It got me thinking about how I never actually wrote a review. They agreed after we made the deal to do a full detail of the car and replace a panel on the door. This was supposed to take 30 minutes. I drove 40 minutes to the dealership on my lunch break. After staying for upwards of an hour they tell me they need to hold onto it longer. I don’t get any kind of timetable, so I call back the next day. The manager that works there can’t remember who I am, so I have to remind him; still no word. They clearly get annoyed w/​the frequency of my calls, but a simple way to fix that situation would be to give me a finish date. On the 4^th day I call and the manager, in what had to have been a prank, acts like he has no idea who I am and is unfamiliar w/​an Infiniti G37 in repair. These are classless salesmen. After a week passes, I had to call and threaten the dealership to finally get my car returned. I honestly thought I was going to have to get the police involved. And lastly, I found a condom in the trunk. I would rather pay $ 2k over the asking price then work with these guys again.
The salesman asked me to write a review, so here it is. Sorry it’s late Gravity.

thieves and swindlers!!!
my salesman took it on himself to removes over $ 200 out of my banking account without my consent and without any notice (ie: phone call or via the postal service).
when i called to find information, the sales manager could not locate any of my customer information. a truly horrible organization.
if you want a regrettable experience and terrible service, go to Gravity. it’s their specialty.