Roswell Infiniti of North Atlanta

I was perusing reviews and I have to say I need to give a shoutout to Derrick Baker as well as a terrific sales professional. Incredibly knowledgeable, friendly, and funny guy. When I was trying to decide on a car, he was really trying to look out for me. He actually at one point was trying to tell me to ride out the car I did have and that I didn’t need a new one. He’s truly a sincere man who cares about you and your needs. As far as service, last time I was here I told the service guy I was in a hurry and he had my oil done in ten minutes!!! Impressive! These qualities help keep you loyal to a certain brand. And the Rice Krispie treats are a definite plus!

. My wife and I had a specific QX 60 picked out and we were ready to purchase the vehicle tonight. Since I had previously bought from your dealership and we live close by, so I wanted to see if we could do business again. We had a quote from another local dealer and a Trucar quote, so we pretty much knew an approximate value and cost. We also had the Infiniti monthly web deal as well.
When we entered the lot, we were met by James Hill, who was very nice and courteous. We specifically told James that we were looking for a QX60 and also mentioned that we were ready to buy the car right then and there as long as he could match the price of Trucar and Marietta Infiniti. We did not come in with blinders on. I had the Title to my vehicle and a check ready, so this was not a fact finding mission. We also told James that we had 1 hour due to the fact we had a sitter at our house and we could not waste a lot of time going back and forth, we just wanted to get the deal done and go.
After spending an hour or so picking out the car and test driving, we were ready to sign on the dotted line. James went back to talk with Kip Cramer about the price. We furnished James with our quotes from the web and the other dealer and said point blank, «these are the quotes we have and the price, see what you can do so we can finish the deal quickly» James came back with a price on his sheet that was $ 5,000 down and $ 599 a month before the additional fees and taxes. I then told James, we would pay $ 499 and the $ 3700 down that is all over the net for that vehicle. I asked James if he would present our offer to the Manager and he went to present our offer.
This is the point in our visit to Roswell Infiniti where everything started to go downhill. Kip Cramer decided to come to the area where we were and after introducing himself, he started going on a rampage about how we didn’t understand how car dealerships work and that we could «never» get that price anywhere. I then asked him if he could do the price I represented and he went on a belligerent rant about how we didn’t know anything and that we were fools to think we could get that price. He continued to rant and tell me how I had to add TAVT into the deal and that was $ 3,000 more. after a couple of minutes of being berated, my wife stood up and said were leaving and I would never want to do business with someone like that, referring to Kip. I got up and asked him how he could talk to customers like that and he looked me in the eye and told me to get out and that I was an idiot. I then asked again, who he thought he was talking to and he went on another diatribe. The entire time James was watching speechless at the actions of a man that had just ruined a sale and sullied the reputation of Roswell Infiniti. I proceeded to leave with Kip trailing me out the door with profanity, I then looked back at him at told him he was acting rude and way out of line and should be ashamed. Out the door, I realized james still had the key to my vehicle, so I had to come back in the showroom. When I entered, Kip blasted me with a few more choice words and that is when he attempted to faint a swing at me. At that point I told him, «you go ahead and swing at me and I will own this Dealership and I will be contacting your boss.» I was astonished as I looked at James and you could see the look of embarrassment on his face. I told Kip that he should be fired and that I would never recommend Roswell again. At that point, I was told to F**k off and that they didn’t need my business. I don’t know what kind of a day Kip was having but in no way or time ever should a representative talk to people that way, EVER!
We honestly thought we were leaving with a new vehicle tonight, instead we left disgusted. A simple, «I’m sorry but we can not meet that price» or «How does this price sound» would have gone a long way, rather than to be sworn at profusely.
FYI, went to Nalley Marietta Infiniti and got our deal the next day!

Do yourself a favor and go see Derrick Baker over at Roswell Infiniti. He is a top notch sales professional and an easy going, great guy. I called him about getting a deal on a G37, told him I have a two year old and a 3 month old and didn’t want to spend a lot of time at the dealership. We were able to handle most of the paperwork via email and when we went to pick up the car he had us in and out with no surprises. He was very patient with our two year old and seemed truly genuine. This has to be one of the easiest car buying experiences my wife and I ever had.

I actually like the people over at Roswell Infiniti. We were looking for a used sedan and saw a nice M35 on Autotrader. Went in and talked to Scott Ashlin, who is a very nice guy. Unfortunately he ended up telling us that the internet price was non-​negotiable and was the absolute lowest he could go. No negotiating a used car’s price? My husband, a Ukrainian whose sole purpose in life is haggling over the price of anything and everything, was horrified. We ended up taking our business to Regal Nissan where we were able to negotiate a loaded Maxima down to our price range. I do understand the idea of eliminating the hassle of having to haggle over a price, but if he could have even knocked off a grand it would have brought it into our price range and he would have had a sale. In the end, it just seemed like Regal wanted our business more and was willing to do whatever it took to get in our price range. I will say though that if you have the money for an Infiniti, they are beautiful cars, and the staff at Roswell are decent guys, especially Scott.